AeroLeads people directory · profile
Cara Herrick Email & Phone Number
Director Customer Experience
at
Spara
1 work email found
@driftt.com
4 phones found area 518, 781, and 855
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Cara Herrick? Overview
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Quick answer
Cara Herrick is listed as Director Customer Experience at Spara, based in Dorset, Vermont, United States. AeroLeads shows a work email signal at driftt.com, phone signal with area code 518, 781, 855, and a matched LinkedIn profile for Cara Herrick.
Cara Herrick previously worked as Head of Customer Success at Block.A and Head of Customer Success at Amplemarket. Cara Herrick holds Bachelor Of Arts, Communication, Entrepreneurship And Social Enterprise, French Studies, Summer Management Program from Wake Forest University.
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Email format at Spara
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{first_initial}{last}@driftt.com
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Profile bio
About Cara Herrick
A strategic and hands-on leader with a passion for driving success throughout the entire customer journey. With over a decade of experience in Customer Success and Account Management, I specialize in creating and executing strategies that enhance the customer experience, improve retention, drive expansion, and deliver measurable business results.At Drift, I played a key role in scaling the company from $0 to $30M ARR, building and optimizing processes across the customer lifecycle. From onboarding to renewal, I ensured customers achieved their goals while collaborating with cross-functional teams to align customer insights with product and operational strategies. My work consistently resulted in stronger retention rates, increased upsell opportunities, and a more seamless customer experience.At Amplemarket, I led initiatives to optimize customer engagement and success, with a focus on balancing scalable processes with tailored, high-touch strategies. I worked directly with customers to understand their needs, partnered with internal teams to address them, and drove key KPIs like retention and growth. My ability to see the big picture while staying connected to the details allowed me to create solutions that benefited both customers and the business.I bring a holistic approach to customer success—aligning strategy with execution to build meaningful relationships, foster team growth, and achieve sustainable outcomes. Whether working directly with customers or mentoring teams, I’m motivated by the opportunity to solve challenges and make a lasting impact.
Listed skills include Brand Management, Marketing Communications, Facebook, Customer Service, and 6 others.
Current workplace
Cara Herrick's current company
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12 roles · 19 years
Cara Herrick work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success
Current
Nov 2023 - Present
Head Of Customer Success
Mar 2022 - Nov 2023
Manager Of Customer Success
Feb 2021 - Mar 2022
Talent Representative
The most creative work doesn’t just happen by chance. It’s the result of collaboration at its very best. It’s about bringing the right people together for the right project. Some say that’s a rare thing. But for us, it is the thing. It’s simply what we do.We are Simpatico, creative conduits that bring together artists, composers, designers, directors, editors, and innovative thinkers within the advertising industry.We’re not just a talent list. We are a resource, helping you find the right talent so your ideas can build to something remarkable.
Jul 2019 - Dec 2020
Enterprise Conversational Marketing Csm, Level Ii
Feb 2018 - Jul 2019
Founding Customer Success Manager
My time at Drift started in June 2016, where I spearheaded the creation of our Customer Success efforts.We've accomplished a lot since then. As a consultant and strategy expert, I worked very closely with our clients, consistently adding value to their business. These efforts have resulted in:- 5000% growth in our paying customer-base- 65% reduction in churn rate - 35% increase in our NPS score
Jun 2016 - Jan 2018
Product Marketing
Explore new trends in data across all areas of business; cross-functionally develop and implement Integrated Marketing campaigns to address product developments and continue to support and educate our customer-base.Created and executed Integrated Marketing Campaign resulting in the best performing promotion of Q4 2015 (.30% redemption rate) and best performing email for all of 2015 (21% open rate).Drive GTM campaigns for new branded mobile apps, bringing together tech, product, creative, marketing, etc.; launching well-rounded campaigns to lead our market.Produce actionable recommendations from competitive research, present findings to executive management to guide roadmap planning.Own A/B testing on internal and external testing platforms, resulting in 25% YoY growth.Redevelop consumer surveys, track and examine results to address opportunities for growth.
May 2014 - Jun 2016
Member Care
Understand all aspects of the Care.com website and advancements in all departments in order to provide the most accurate solutions to any issue. Lead and helped develop program to re-brand various care providers by assisting them in writing their profiles to connect with potential employers.Collect and analyze data regarding customer experience to resolve daily problems and to consistently construct better business practices. Collaborate with other departments to develop comprehensive advancements in the website’s brand and functionality.
Feb 2013 - May 2014
Marketing Intern
Developed idea for new documentary film leveraging Nautica's stance on sustainability and spearheaded initial stages of project development with a production company and the internal Nautica team. Assisted in the organization and implementation of a new Father's Day Marketing program with PIX 11 which generated over 4.5 million impressions. Participated in discussions and meetings about licensing and processes, relationships, financing, and budgets.Brainstormed new GWP (Gift with Purchase) ideas and plans with Marketing and Creative teams to support key Holiday 2011 accounts. Conducted brand and competitor research, analyzed findings, and created recaps which were then presented to senior management.
May 2011 - Aug 2011
Marketing Communications Intern
Assisted the Director of Marketing Communication in editing the Publicis Groupe website.Prepared briefs in French and contributed ideas how as to improve the company's intranet--ideas were later used.Analyzed brand feedback on training presentations and prepared concise recaps on the data for the head of the department.Organized and categorized brands' creative work for more than 1000 products on the Groupe database.
Nov 2010 - Dec 2010
Sales Associate
Ran the floor independently and assisted new employees with use of registers and customer assistance after building trust with employers.Prepared creative merchandise window displays and promoted latest collections on sales floor. Performed exceptional customer service by assisting customers with selection of merchandise and doing extensive searches for desired products.
2008 - 2009
~1 yr
2 education records
Cara Herrick education
Bachelor Of Arts, Communication, Entrepreneurship And Social Enterprise, French Studies, Summer Management Program
Wake Forest University
Paris Internship Program
Boston University, Paris
FAQ
Frequently asked questions about Cara Herrick
Quick answers generated from the profile data available on this page.
What company does Cara Herrick work for?
Cara Herrick works for Spara.
What is Cara Herrick's role at Spara?
Cara Herrick is listed as Director Customer Experience at Spara.
What is Cara Herrick's email address?
AeroLeads has found 1 work email signal at @driftt.com for Cara Herrick at Spara.
What is Cara Herrick's phone number?
AeroLeads has found 4 phone signal(s) with area code 518, 781, 855 for Cara Herrick at Spara.
Where is Cara Herrick based?
Cara Herrick is based in Dorset, Vermont, United States while working with Spara.
What companies has Cara Herrick worked for?
Cara Herrick has worked for Spara, Block.A, Amplemarket, Simpatico., and Drift: Conversational Marketing.
How can I contact Cara Herrick?
You can use AeroLeads to view verified contact signals for Cara Herrick at Spara, including work email, phone, and LinkedIn data when available.
What schools did Cara Herrick attend?
Cara Herrick holds Bachelor Of Arts, Communication, Entrepreneurship And Social Enterprise, French Studies, Summer Management Program from Wake Forest University.
What skills is Cara Herrick known for?
Cara Herrick is listed with skills including Brand Management, Marketing Communications, Facebook, Customer Service, Social Media, Editing, Sales, and Marketing.
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