A strategic and hands-on leader with a passion for driving success throughout the entire customer journey. With over a decade of experience in Customer Success and Account Management, I specialize in creating and executing strategies that enhance the customer experience, improve retention, drive expansion, and deliver measurable business results.At Drift, I played a key role in scaling the company from $0 to $30M ARR, building and optimizing processes across the customer lifecycle. From onboarding to renewal, I ensured customers achieved their goals while collaborating with cross-functional teams to align customer insights with product and operational strategies. My work consistently resulted in stronger retention rates, increased upsell opportunities, and a more seamless customer experience.At Amplemarket, I led initiatives to optimize customer engagement and success, with a focus on balancing scalable processes with tailored, high-touch strategies. I worked directly with customers to understand their needs, partnered with internal teams to address them, and drove key KPIs like retention and growth. My ability to see the big picture while staying connected to the details allowed me to create solutions that benefited both customers and the business.I bring a holistic approach to customer success—aligning strategy with execution to build meaningful relationships, foster team growth, and achieve sustainable outcomes. Whether working directly with customers or mentoring teams, I’m motivated by the opportunity to solve challenges and make a lasting impact.