Cara Chase Email and Phone Number

• Lead a team of training professionals to deliver top training experiences to contact center• Complete audits and provide feedback to ensure consistency and quality of training• Improve delivery of training effectiveness through consultation with business SMEs and key stakeholders• Manage and coach new hire employees throughout onboarding to confirm job role readiness• Analyze performance data and maintain reporting to support business goals and needs

• Communicate effectively with key influencers including executive leadership personnel• Analyze and evaluate educational programs for effectiveness and efficiency• Define and measure key performance indicators for continuous improvement• Develop strategies to increase performance and retail sales through improved customer service experiences• Offer performance-based solutions to business partners dependent on operational need• Manage multiple projects in tandem and create high level execution plans• Perform regular maintenance on content and communicate updates internally to affected business partners• Produce presentations and guided content that best fits multiple communication and learning styles• Deliver technical and soft skills training materials to customer service agents and operations staff

• Consulted with internal and external stakeholders to identify business goals and performance gaps• Collaborated with business partners to build and deliver successful training programs to address gaps• Developed presentations and programs that create effective training experiences for employees• Minimized costs for operations from lowering employee turnover through enhanced training initiatives• Mentored and coached direct report staff in developing and delivering successful learning programs• Managed project details to ensure proper design, implementation and evaluation on fast timelines• Evaluated training program effectiveness through review of deliverables • Conducted audit and analysis to measure training effectiveness and recommend solutions• Coordinated multiple training programs and projects using problem solving skills• Communicated plans and deliverables with operations leaders at various business levels

• Supervised and trained hourly and seasonal staff to develop success in dining experiences for guests• Managed logistics and details to plan, organize, and execute small and large events• Developed relationships with members to personalize their club experience• Guided pre-shift presentations with collaboration of kitchen staff and other events employees• Provided feedback to employees on performance of best-in-class food and hospitality service• Increased dining sales by 10% by persuading guests to purchase additional food and beverage• Adhered to safety and sanitation protocols to ensure health and safety of guests• Obtained and relayed food and beverage orders in a fast-paced environment

• Educated and trained new server team members• Used multi-tasking skills to take care of many guests and duties in a fast-paced environment• Recommended specific food and beverage items to increase sales• Communicated clearly and efficiently to personalize customer service• Stock and count inventory of restaurant products

• Designed learning curriculum for 8 different classes using strong written and oral communication skills• Managed entire department budget and finances• Evaluated class work, projects, and assignments for over 700 students per school year• Provided feedback to students after assessment of learning through quizzes, testing, and projects• Created and managed systems for tracking large amounts of data• Delivered lectures and hands-on learning experiences while incorporating multiple learning styles• Maintained a welcoming and engaging classroom environment for all students to feel comfortable

• Managed over 30 student athletes per dance team season• Coached dancers to strength skills and performance level• Organized and tracked program budget and scheduling details• Planned team fundraisers and events to bring profit to program• Developed team building initiatives while modeling hard work and dedication• Led multiple teams to national level of competition