Responsible for net new and recurring system implementations for fleets from 25 – 10,000 trucks. Expertise encompassed all phases of Field Service support including: Labor distribution, contract, billable and warranty service, expense, accounts payable, service sales, maintenance orders and related documentation. Extensive customer contact in troubleshooting, and resolving problems pertaining to service disputes or service contract renewals. Pre-sales support for Account Executives to insure the customer specific Services offerings and solutions were proposed and executed. Interfaced with cross-functional teams of Account Executives, Marketing, and technical professionals to ensure the success of new product roll outs, tradeshows, and business conferences. Manage financial analysis and reporting activities for all projects, including budgets, cost estimates, purchasing, invoicing, proposal creation, review and authorizationProvide support to the sales team, ensuring all sales and service objectives were met. Partner with new customers in the development of new accounts and the implementation of new systems. Development of new policies and procedures. Assisted in the training of new customer service representatives and associates. Generated repeat business through successful client follow-up.

Implemented specialized methodologies, techniques, and processes in order to prepare time, cost, and labor estimates for products, projects, and services. Conducted special studies to develop and establish standard hour and related cost data to effect cost reduction and increase market competitiveness.Recruited, trained, and supervised hardware and software staffs.Managed Installation Teams ensuring deadlines. Trained management and technical staff and provided tools required to reach expectations and achieve objectives.Developed and executed company wide helpdesk, proving profitable in the first year.Planned, organized, and controlled daily operations of the Hospitality vertical installations and helpdesk.Responsible for the productivity, expense levels, and assets management of the vertical market, ensuring that all budgets, schedules, and performance standards were realistically set and attained.Performed full lifecycle project management and supervision of hospitality vertical employees.Coached, provided technical assistance and developed pre-sale strategy for all large account prospects. Developed company wide installation process, documentation.

Developed policies, procedures and operations manuals. Established process for inventory control and management. Developed and implemented daily and monthly audit program. Involvement in product development and marketing. Developed sales, payroll and expense budgets. Developed sales goals and incentive programs. Established sales forecasts and sales initiative budgets. Responsible for inside and outside sales. Hired, coached, provided development plans and created job descriptions for entire staff. Project Manager for three new building projects (Intelligent Nutrients retail store, restaurant and bar). Project Manager for new website.