I am a Hospitality Professional who consistently delivers positive outcomes for my guests, my property and for the teams I have led. I am immensely proud of the award received when I was an Assistant General Manager. Our hotel won the “Hotel of the Year” for top producing revenue, highest guest satisfaction ratings, and the best associate engagement scores. This achievement is topped by the fact that my properties always have a high rate of returning guests. To me, this is the best praise a hospitality professional can get. A typical guest is as follows:“I'd like to personally thank the Cara Marshall-Bryan especially for making this first trip (to Disneyland and California) so memorable and magical!!”My key to success is that I lead with a passion and focus on delivering the highest quality experience for guests while producing results for the property and developing the staff to be their best and to make a difference every day. My philosophy regarding the guest experience is to make contact before, during and after their stay. I believe a personal touch is the key to making people feel at home. In addition to sending a personal note prior to their arrival to gather more information about any special occasion or needs and to make sure they’re prepared to take advantage of everything the property has to offer, it is important to connect upon arrival to meet, welcome and put them at ease. In the rare occurrence when a guest was unhappy, I take pride in reaching out to them personally to listen to their concerns and do whatever it takes to make it right. I believe this approach is what led to consistent customer satisfaction ratings of 9 out of a 10-point scale.If you would like to discuss how I can take your hospitality property to the next level of success, please reach out to me at caramb20@outlook.com