Requirement Analyst in Child Welfare Services for the state of California.

Business Analyst at Ford Motor Company.

Responsibilities include providing Technical Writing support for Comerica's IT Risk Assurance Services Group and supporting their effort to become compliant with COBIT 5.

Responsibilities included maintaining Automated State Support and Enforcement Tracking System (ASSETS) User Guide, Key Features Summary and the page-specific help. Duties also included preparing the ASSETS release impact statements, creating Microsoft Word templates for the ASSETS document generation module, maintaining the ASSETS Template Bookmarks document and performing the Electronic Resource System (ERS) web master role. I am also responsible for writing and editing the System and Security documentation and managing the Security and Life Cycle documentation in SharePoint.

This position was a hybrid of Technical Writing and Quality. My responsibilities included reviewing Software Development Life Cycle (SDLC) deliverables to verify that if were prepared and delivered in accordance with corporate and State Government standards. I was also responsible for updating current Documentation Process, conducting documentation Process Audit which included GAP Analysis, nterviewing Business Analysts as well as Technical Writers. Also, I prepared a Quality Audit Report with summary as well as recommendations, worked with QA and management to improve the Documentation Creation, Editing and Delivery Process through design and training. I also revised the Technical Writing Style Guide.

Contributor for Consumer Health Care, 1st Edition, Gale Research. The publication includes Health Insurance information for the Consumer and also focuses on how the Affordable Care Act (ACA) will affect them. The publication was released in May 2014.

Responsibilities include translating business requirements into technical requirements, updating technical requirements related documentation and developing the Requirements Traceability Matrix. (Contract)

During my time at the IRS, I conducted requirements elicitation workshops and managed the following projects, System for Award Management (SAM), Accelerated Payment to Small Business, eCatalog Designated Procurement Authority (DPA) Orders, Measurement of Procurement-Influenced Savings, IPS Training Data and BICCC Universe in an Agile environment. I took the role as Scrum Master in some projects. I maintained and updated the following documents: Business System Requirements Report (BSRR),Design Specifications Report (DSR) (Data Model, BOE), Interface Control Documents (ICDs), SAAS ICD, User Documentation, System Test Plan, Computer Operator Handbook (COH), and End Of Test Completion Report (EOTCR). I was also responsible for making sure that all of our deliverables were received by the IRS in the correct format and in a timely manner. Also, I developed screen mock-ups and use cases for my variojus projects. I was responsible for updating the Requirements Traceability Matrix (RTM), and all and SDLC Documentation and Project Management (PM) for IRS Procurement’s new application and Integrated Procurement System (IPS). I was also responsible for Updated Requirements Traceability Verification Matrix (RTVM) and the System Test Management Plans. prepare budget analysis and RFP for future IRS projects, Additional duties included preparing and editing user manuals, technical proposals and handling project scheduling.

ISO-9000 Consultant and Technical Writer for the Delmarva Foundation in Easton, MD. Duties included creating and editing SOPs for the IT Department, maintaining and updating project roadmaps, participating in meetings with ISO 9000 Lead Auditor and providing consulting advice to the Technology Service Department on gaining ISO 9001 certification. Position ended when Delmarva received their ISO 9001 certification.

Provided Requirement gathering support for the JAD RAD sessions for the Department of Defense (DOD) Virtual Interactive Processing System (VIPS) program. Duties included entering and managing requirements in Requisite Pro as well as managing documentation in Documentum.

Provide techncal writing and communications support (Briefs and Status Reports) for ITSD's Communication Department of the Administrative Offices of the U. S. Courts.

Technical writer working as a sub-contractor for L-3 Stratis in U S Courts project. Duties included editing and writing Help Desk SOPs, assisting with editing Security audit reports other Security documentation. Provided Technical Writing support for of Information Technology Services Division's (ITSD’s) Communication Department for the Administrative Offices of the U. S. Courts. Worked with SharePoint Developer as a tester, to develop workflow processes and to develop user documentation.

IBM Contract Technical Writer through Alltech Consulting Services and DBNet Systems for the Center of Medicare and Medicaid Services. Duties include gathering and writing Requirements, editing documentation, preparing meeting agendas, taking meeting minutes, and recreating Visio diagrams in PowerPoint for IBM’s CMS (The Center of Medicare and Medicaid) project. This is a Mainframe environment.

Short term contract Technical Writer and Editor for Verisolv Technologies. Currently working on the Veteran's Administration's IPv6 Implementation project. Also, I am supporting Verisolv Technologies in their IPv6 Proposal efforts.

My responsibilities included coordinating, planning, writing, and reviewing all SOP documentation for the nationwide enterprise help desk. Responsibilities also included conducting walk through meetings with all SOP support stakeholders, providing Peregrine Service Center Support, participating and providing input at meeting for SOPs, Peregrine and the Help Desk. In addition to these responsibilities I processed all requests for loaner machines and serve as point of contact for the PC Loaner Program.

I was originally hired for this position because I had worked as a War Room Manager for the IRS’s Integrated Financial Services (IFS) project. My responsibilities included working with the Business Analysts to do reverse engineering on procurement software (webIPS and webRTS). These web applications interacted with IFS. Later, duties included preparing documentation for customized IRS software (Java), Performance Analysis and providing verification that our company met SLA and CMMi certification requirements. I worked at Datanamics HQ as well as at our IRS client site at Oxon Hill.

Prepared Research and Design Lab Process Documentation for ISO – 17025 certification.

Technical Writing and Business Process Consultant at American Red Cross - Determining and writing processes and procedures for process assets in the American Red Cross Standards and Training Department.

September - November 2004 - Detroit, MichiganWar Room Manager and Scrum Master for IOC Deployment of Integrated Financial System (IFS) . Duties included providing centralized management and execution environment for IFS Deployment Activities, working with the IRS to add or modify any additional Business Rules or Requirements, managing IFS Deployment Issues and other related communication forums, executing CSC's Service Restoration Team Process, executing the Disaster Recovery and Business Continuity team meetings, executing Escalation /Notification process and reporting status of IFS execution activities, resolving problems and issues. 2000 - 2004 - Lanham, Maryland Consultant / Project Manager / Business Analyst (contract) /Technical Writer. I was usually referred to as Ms. Jack of all Trades. In 2000, I was hired as a Senior Technical Writer. I kept that title and their roles as well as took on additonal responsibilities until September 2004.

Manager of PCOSA Research and Publications and Newsletter Editor (volunteer)

Freelance Technical Writer for the “World of Computer Science Series”. This is part of Gale Group's "World Of" encyclopedia series. The Encyclopedia’s goal is to present high school, undergraduate college, and other non-expert readers with solid introductions to various scientific topics, with an emphasis on historical context and development.

Consultant (TAC Wordwide contract) for Unix Solutions Team and Allstate HQ Duties included Consulting and Technical Writing for Disaster Recovery and Business Continuity using Allstate’s LDRPS system. Also, I created a supplemental Software Training Manual.

Duties included interviewing SMEs for Business Process and Procedure development, analysis and writing, creating Support Manuals, Proposals, creating job titles and descriptions, creating and analyzing procedural flowcharts, html editing and document design. I also worked in the Infrastructure department. For that group, duties included creating and maintaining an Access database for the Server Team, updating IS&D’s Oracle database, light SA work, created and maintained an Excel spreadsheet containing that tracked all installation, upgrades and maintenance that occurred in the Infrastructure environment, business process re-engineering , auditing and improving help desk procedures.

Question Writer (short term contract) Duties included researching and creating questions for the Associate Technology Specialist exam. This is the first industry-wide certification program for information technology professionals.

Duties include Technical Writing for User Manuals, Engineering Application Sheets, Project Management, Proposal Writing, copywriting for Sales / Marketing and ISO 9000 Planning Committee Lead.

Duties included assisting in project planning, document maintenance and control, and technical editing using a Unix operating system. (Contractor through Alternative Resoure Corporation, later bought by IBM)

Duties included assisting GM engineers with GM Design to Manufacturing processes, metrics and database creation and management

Department of Philanthropy - Duties included word processing, graphics and assisting in the Festival of Trees on the local and international level

ISO 9002 consulting for at LeadingEDGE Management Services and ISO Guide 25 consulting for General Motors Powertrain. Responsibilities included regular status reporting, SME interviewing and conducting Gap analysis.

Duties included assisting TRW obtain their ISO-9001 and QS-9000 certification, technical writing for Manufacturing plant, establishing and following documentation control procedures, performing internal plant audits, assisting TRW employees with digital camera, scanner and new software, including MS Office and Lotus Notes - System 9000.

Administrative Assistant for Department of Philanthropy and Administrative Coordinator for National Society of Fundraising Executives (NSFRE) - (contract position). Duties included accounting, workshop/seminar planning, database maintenance and desktop publishing

Office Manager and Senior Word Processing Specialist for General Motors through Manpower Automotive : Worldwide Facilities Group - Strategic Facilities Planning. Software used for position included Word, Excel, PowerPoint, Access, AutoCAD LT, Visio, Paintbrush, Power Up (Calendar Creator Plus and Lotus Notes.

(contract position). Software used: Word, Excel, PowerPoint, Access and Profs.

I was a Purchasing Associate at Inland Fisher Guide (Now DELPHI). Duties included: General Accounting, RFPs, conducting rounds, explaining blueprints to vendors and creating purchasing reports. Software used: Word, Excel, PowerPoint and Access.

Stock Manager at Women's Clothing Store in Southfield, Michigan. Duties included preparing the floor for daily sales, inventory, and security.

Telephone interviewier for Commercial Market Research

Customer Service Worker for the Complaint Department

Temporary Positon in College