• Proactively manage a high volume of inbound and outbound calls, processing inquiries related to new and pre-owned vehicles, internet leads, and general information, ensuring accuracy and timely distribution.• Focus on delivering 100% guest satisfaction by handling guest inquiries with professionalism and attentiveness.• Collaborate closely with Sales BDC team members in a dynamic, team-oriented environment to provide unified support to customers.• Skillfully engage with prospects through inbound calls, aiming to secure firm appointment dates and times for guest visits.• Address guest queries and provide comprehensive information on vehicle sales with a friendly and approachable demeanor.• Actively participate in departmental and dealership meetings, while remaining flexible to additional tasks assigned by management.

• Proficiently handled brand management, direct field marketing, and customer service.• Overcame objections with effective demonstrations and persuasive communication skills.• Actively contributed to a team environment, delivering results for clients.

• Ensured the safety and well-being of members, addressing medical needs promptly.• Collaborated with coworkers during rescues and maintained clear communication.• Actively upheld certifications in CPR, basic first aid, oxygen, and YMCA lifeguard.

• Grew pipeline by calling and educating prospects about company offerings.• Closed transactions by skillfully controlling calls and managing pre-sales activities.• Filtered leads from multiple channels, supporting sales with high-potential inquiries.• Created agendas for customer calls and appointments, enhancing customer relationships.• Organized bills and appointments data into spreadsheets to support client management.