Cara Nielsen Email & Phone Number

Researching laws, statutes, rules and regulations for processing pharmacy claims for workers compensation claims to ensure comliance.

Researching laws, statutes, rules and regulations for processing pharmacy claims for workers compensation claims to ensure comliance

Greater Salt Lake City Area

Collections on outstanding invoices on prescriptions related to workers compensation claims.

Responsible for taking inbound calls and working inbound emails for buyer protection claims, investigating buyer claims, insuring seller compliance with eBay policy and best practices, protecting against fraud and abuse of buyer protection, and recognizing value in eBay customers.

Responsible for Walgreen’s support team handling workers compensation pharmaceutical claims. Supervisory duties include; tracking team statistics, training new employees, providing corrective action training, planning and scheduling meetings and training sessions. Team duties include; handling inbound/outbound calls to support pharmacies, verify billing information, and troubleshooting processing problems. Additional support duties include calling employers to verify workers compensation… Show more Responsible for Walgreen’s support team handling workers compensation pharmaceutical claims. Supervisory duties include; tracking team statistics, training new employees, providing corrective action training, planning and scheduling meetings and training sessions. Team duties include; handling inbound/outbound calls to support pharmacies, verify billing information, and troubleshooting processing problems. Additional support duties include calling employers to verify workers compensation eligible injuries and initial report submission, and working with insurance companies to obtain workers compensation benefit authorization for prescriptions. Team maintains 48 hour turnaround time on incomplete prescription processing, and 15 second inbound call answering time. Show less

Responsible for preparation, data entry and completion of final reports pertaining to the testing of medical devices and pharmaceuticals. Handled corrections and amendments to completed and previously submitted final reports. Worked with Study Directors and Quality Assurance personnel on reports for the FDA (Food and Drug Administration). Additional duties included; maintaining report templates, creating new report templates, preparing letters to customers on behalf of Study Directors… Show more Responsible for preparation, data entry and completion of final reports pertaining to the testing of medical devices and pharmaceuticals. Handled corrections and amendments to completed and previously submitted final reports. Worked with Study Directors and Quality Assurance personnel on reports for the FDA (Food and Drug Administration). Additional duties included; maintaining report templates, creating new report templates, preparing letters to customers on behalf of Study Directors, maintaining 24 hour turn-around-time on customer data-packs, tracking training files for co-workers, and facilitating peer-to-peer customer service training. Show less

Greater Salt Lake City Area

Responsible for reviewing Affidavit of Forgery papers on fraud claims, writing off fraudulent checks, tracking counterfeit payroll checks, printing prosecution packets on counterfeit payroll checks, writing off counterfeit payroll checks, personal checks, Travelers Cheques and money orders, reviewing daily write off reports, working with law enforcement on current identity theft cases, reviewing restitution documents, balancing daily accounting batches, tracking checks taken at fuel centers… Show more Responsible for reviewing Affidavit of Forgery papers on fraud claims, writing off fraudulent checks, tracking counterfeit payroll checks, printing prosecution packets on counterfeit payroll checks, writing off counterfeit payroll checks, personal checks, Travelers Cheques and money orders, reviewing daily write off reports, working with law enforcement on current identity theft cases, reviewing restitution documents, balancing daily accounting batches, tracking checks taken at fuel centers, using quality control procedures to violate cashiers for taking checks outside check cashing policy. Show less

Greater Salt Lake City Area

Responsible for opening and completing Anti-Money Laundering (AML) files for American Express Travelers Cheques and Official Check and Money Orders that range from $1000.00 to $30,000,000.00, reviewing completed AML investigations, working with Sales Representatives from other countries, completing any subpoena’s for AML files, coordinating investigations with Phoenix AML department, coordinating investigations with Compliance, training new people on money laundering prevention procedures… Show more Responsible for opening and completing Anti-Money Laundering (AML) files for American Express Travelers Cheques and Official Check and Money Orders that range from $1000.00 to $30,000,000.00, reviewing completed AML investigations, working with Sales Representatives from other countries, completing any subpoena’s for AML files, coordinating investigations with Phoenix AML department, coordinating investigations with Compliance, training new people on money laundering prevention procedures, researching credit card purchases of Travelers Cheques. Show less

Greater Salt Lake City Area

Responsible for researching incomplete claims for further follow up by foreign refund centers, completing refund requests, processing incomplete telephone credit card orders for Travelers Cheques, researching fraudulent credit card orders for Travelers Cheques, opening files on lost Travelers Cheques mailed to the service center, tracking personal days and sick days for approximately 80 people and tracking hours worked for 200 people on a weekly basis. Researched, ordered, and replaced out… Show more Responsible for researching incomplete claims for further follow up by foreign refund centers, completing refund requests, processing incomplete telephone credit card orders for Travelers Cheques, researching fraudulent credit card orders for Travelers Cheques, opening files on lost Travelers Cheques mailed to the service center, tracking personal days and sick days for approximately 80 people and tracking hours worked for 200 people on a weekly basis. Researched, ordered, and replaced out dated office equipment, conducting personnel interviews for Travelers Cheque Support team, training new support team employees, supervised support team for over one year. Show less

Greater Salt Lake City Area

Responsible for tracking shipments and processing paperwork for payment purposes for over 200 drivers, contacting corporate customers to locate incomplete or missing documents, communicating with drivers on incomplete or missing paperwork for payment purposes, scanning documents into company database, and generating and distributing documentation for collection from clients.