Promoted 2023Associate Director of Facilities & Workplace Services; May 2022 - December 2023Responsible for Facilities and Workplace Services for NORC’s national real estate portfolio of 250,000 sq ft overseeing general facility, capital project and vendor management as well as emergency response and safety including $11.4M budget.

Provide management of corporate services operations for two Bank of America offices, 5,000 employees, 1M RSF, and $2.3M operational budget. Managed the amenity implementation (food and beverage, mail, conference center, copy centers and secure destruction services) for the build out of the new Bank of America Tower, as well as development of the budget. Create a culture of continuous improvement and innovation by leveraging business intelligence, new tools, and process re-engineering.>> Manage 64 pantries, 31 Conference Center rooms, 8 micro-marketplaces, 1 barista and market café. >> Initiated $250,000 cost reduction of operating costs while managing risk.>> Implemented a new pantry standard for Chicago, adopted across Midwest.

Drove end-to-end facility operations of Bloomberg News Bureaus for Eastern Canada and Midwest regions, leading proactive facilities management, project management and hospitality for 10 offices, 240 desks and 39,000 sq ft. Built strategic partnerships with functional leaders and vendors to provide operational success and strategic direction. Created high level presentations, reports, business cases, templates and manuals. Managed $1.5M operations budget. On-boarded, supervised and motivated local and remote teams of contingency and vendor staff of four, supporting security, office and pantry needs. Executed and implemented new projects and reporting to improve operational excellence by gathering and analyzing data identifying trends to manage needs, issues, capital projects and leases.>> Led capital projects for 6 relocations, 4 new builds, 2 expansions and 2 renovations.>> Analyzed badge swipe reports, identifying a 65% discrepancy with prior data used for occupancy planning. >> Oversaw direction and standards of all Mother/Wellness/Prayer/Quiet rooms across the Americas.>> Analyzed office activity and found $70k annual savings opportunity by reducing security staff hours. >> Identified solution for maintaining the cleanliness and aesthetics of small offices by partnering with procurement to contract mid-day support at minimal cost; increasing employee satisfaction by 95%.>> Developed multiple templates and reporting adopted across global regions: “Office Standards Lookbook”, the “Business Case Template” and “Travel Support Checklist”.

Responsible for the management of offices in Mid-American territory, providing oversight of building management systems, hospitality services, facility projects and vendor management. Prepared operating and capital budgets as well as quarterly forecast and variance reports. Developed and recommended strategic initiatives, policies and procedures to senior management. People manager of corporate services local and remote support staff of nine. Managed region totaling 27 sites, 451,010 RSF and 2,271 seats. >> Executed on projects across nine states for seven relocations, one renovation, two acquisitions, and one divestiture within one year; partnering daily with construction and support teams. >> Led project operations, planning, asset management, vendor relations, and relocation activities involving 7 locations, 68 vendors, and 760 employees during divestiture; delivered $100K savings.>> Cut operating expenses 7% during first year, by building a tracking database for invoices and budgeting; database adopted nationally.>> Negotiated with a senior leader to transition a site to company’s national vendor contract for copiers; resulted in 70% initial expense reduction with ~$73K annual savings thereafter.>> Managed $1.8M territory budget; achieved .2% year-end variance for 2013. Volunteered to take on additional budget oversight for $35M regional portfolio, acting as central point of contact and mentor for teammates; met 1% year-end variance goal for 2013 for entire expanded region.

Supported CEO and team of eight C-suite executives. Promoted in 2008 to support Global CFO and team of six C-suite executives. Arranged international meetings, events, conferences and events including logistics, transportation, materials, and expenses. Worked closely with Corporate Services to monitor facility needs. Hired, trained and supervised team of four assistants; wrote manual for new hires.Responded to sensitive issues and highly confidential information daily. Acted as primary point of contact for manager with multiple Boards of Directors, top-level executives and investors. Negotiated with vendors and managed contracts. Arranged business and personal global travel with private pilot. Worked closely with internal audit, compliance, and risk departments to ensure compliance with federal regulations. Designed tracking system and matrix reporting tools for the department.