With over 10 years of experience in business operations, I am passionate about driving strategic initiatives, improving processes, and enabling teams to achieve their goals. I am currently the Chief of Staff at Capital One, where I leverage my PMP and Prosci certifications to manage complex design programs and ensure alignment and collaboration across functions.In my previous role as the Design Operations Lead at Capital One, I led and implemented cross-functional process improvement and enablement initiatives to reduce administrative burden and increase effectiveness and adherence to written procedures. I also worked with recruiting and finance teams to manage budget, expense requests, and headcount, ensuring teams are within budget and associates can pursue team building activities, certifications, and travel. Additionally, I implemented agile methodology using JIRA to increase transparency, better resource management, and on-time completion of projects and tasks. I am skilled in budget management, program management, and business strategy, and I enjoy working with diverse and talented teams to deliver secure and innovative solutions.