Cara P. Email & Phone Number

Seattle, Wa, Us

Experience Design Lead, Web Portal Consolidation* Business goal: Combine multiple web portals into a single front door for non-IT employees to easily access IT support information. The solution was divided into two releases.* Led a content inventory of the targeted portals to determine which content could be migrated and/or retired.* Led user research team activities including interviewing global stakeholders and users to determine requirements and design direction.* Led iterative cycles of prototyping and global user validation team activities to design user-centered screen solutions.* Collaborated with development team to answer questions and work through solutions.Experience Design Lead, Service Catalog Interim Website Design Concept* Business goal: Increase awareness of available IT application services and how they can be requested.* Led user research team activities including interviewing target users to determine requirements and design direction.* Led iterative prototyping and user validation team cycles to create a user-centered design solution.Experience Design Lead, User Experience enhancements to ServiceNow Request Catalog* Business goal: Improve how business unit IT associates engage and request centralized IT infrastructure services. The solution was divided into multiple releases and started with a discovery phase.* Led user research team activities to engage global stakeholders and users to determine pain points and themes for improving the request processes.* Led prototyping and user validation team activities for request catalog organization and form improvements. Collaborated with the service stakeholders to identify gaps with the current request forms while incorporating global user feedback. A global card sorting activity was also conducted with target users to create a hierarchy based on the terminology they use.*Collaborated with development team during implementation cycle to answer questions and work through solutions.

Find UX Events is a side project I created to help promote awareness of user experience groups and events. Originally started as a Twitter account, the project now has over 16,000 followers and 400-500 daily website visitors. The website is custom WordPress site that I update regularly.

New York, Ny, Us

* Participated in cross-functional requirement gathering sessions supporting 3 agile teams for a software-as-a-service product. Facilitated cross-functional collaborative design studio brainstorming workshops.* Designed low and medium fidelity mockups using Photoshop, Balsamiq and HTML/CSS/Javascript.* Lead user research strategy by preparing usability testing scripts, facilitating sessions, taking notes, analyzing results, and providing recommendations.* Incorporated lean UX techniques and encouraged a user experience focus within the technical department.* Worked closely with agile development teams to answer questions and work through solutions.* Tested developed and released versions of the application from user experience and product owner perspectives. Reported defects to the team and followed up on solutions and prioritization.

Jersey City, New Jersey, Us

* Participated in system requirement gathering sessions and designed high-fidelity mockups using Photoshop, Visio, Balsamiq and Axure. External-facing platforms included:- Security-trading platform (desktop and web-based versions) with 100,000 security broker users including the security ordering modules.- End investor platform (web and mobile).* Responded to end user feedback and recommend items for system release consideration as part of continuous platform improvement.* Participated in user research activities including advisory boards and working groups.* Conducted interaction and visual standards training classes for company associates.* Collaborated with development team during implementation cycle to answer questions and work through solutions. Tested the developed and released versions of the software.

New York, New York, Us

* Designed wireframes and high-fidelity prototypes using Photoshop, and HTML/CSS/JavaScript for multiple internal web platforms.* Redesigned a MS Excel client-facing compliance document into a PDF layout to improve readability.* Conducted onsite usability testing as part of a pilot of the asset tracking system.* Participated in requirement gathering sessions and provided feedback on documentation.* Participated in ongoing user calls and prioritized feedback for system release consideration.* Maintained standards and patterns website/documentation to guide internal application consistency.* Collaborated with development team during implementation cycle to answer questions and work through solutions. Assisted with resolving presentation layer issues.

Wayne, Pennsylvania, Us

* Designed high-fidelity prototypes for both internal and client-facing web applications using Photoshop, HTML, CSS and JavaScript.* Recommended and implemented usability enhancements and front-end code optimization for client-facing web application.* Converted help documentation from a PDF file into HTML-based sub-site for client-facing web application, including content editing, content organization, and visual design.* Introduced AJAX to enhance simple lookup functionality.* Created a project team website to organize resources for requirements gathering, development and testing.* Designed and implemented pages for internal information portal.* Assisted Business Analysts with the requirements gathering process by reviewing and providing feedback on documentation.* Assisted developers with resolving presentation layer defects in JSP and VBScript.* Created user interface standards websites for individual web applications to document interface templates and interaction.* Conducted informal usability testing on internal web application to confirm user behavior.

* Designed high-fidelity prototypes for internal royalty tracking/management web application screens using HTML/CSS/JavaScript based on data specifications, use cases and page flow diagrams.* Created and modified use case documentation to reflect the prototyped screens.

* Responsible for verifying resume data records in vendor-hosted system.* Created SQL queries to analyze database contents in Microsoft Access.* Communicated with vendor on system issues.* Maintained corporate websites content.* Maintained job requirements postings on multiple job-posting boards.

* Designed, developed, and maintained multiple web-based Microsoft Access database applications, Lotus QuickPlace sites, and custom Microsoft Outlook forms.* Responsible for maintaining all corporate websites and communicating with web hosting provider.

Ms, Information Systems

Bs, Information Systems Management