Cara Philpott Email & Phone Number

England, United Kingdom

Leeds, England, United Kingdom

Liaising with patients, family and other members of the public, who may be anxious or distressed, regarding compliments, comments, concerns & complaints. Active listening, problem solving and conflict resolution skills are essential within this role to ensure that all patients who make contact with the service are listened to, treated with respect to identify solutions to their concerns in a calm and timely manner, as well as being able to use own judgment and initiative to quickly identify the correct areas of concern, triaging where necessary. Friends and Family Test submission uploads, Membership Engagement Services (MES) tasks and responding to Accessibility Information Standard (AIS) queries. Overseeing the Complaints Process, Reviewing the draft Complaint responses from the service, meeting with Complaint Investigators to offer guidance when writing draft responses when needed, and offering support when quality assured responses are sent back to the service for review. Work in collaboration with managers, clinical leads and service users to monitor and highlight issues and themes which arise from Complaints where appropriate; including Safeguarding, Professional Conduct, Ethical, Duty of Candour, and Consent issues. Facilitate patient engagement and experience meetings, such as Complaint resolution meetings. Acknowledge, record, and manage claims administration received via letter or claims email. To keep regular contact with NHS Resolutions, the appointed solicitors, and third party solicitors.Support the wider Clinical Governance Teams, most notably the Clinical Effectiveness Teams. I am currently overseeing all Charitable Funds Applications within the Trust. This involves liaising with applicants from across the trust, the LCH Finance Team and the NHS Charities Together Team, providing guidance for any applications questions, maintaining an accurate applications database.

Birmingham, England, United Kingdom

Risk Management:- Provide advice and support on the system of risk management, developing and embedding consistent and effective risk management processes across the Trust to identify, analyse and treat risk and ensure appropriate action is taken to minimise harm to patients, staff and the organisation- Prepare regular risk reports and support the development of local, divisional and committee risk registers and work with teams and departments to ensure that there are appropriate arrangements for the systematic review of risks through local governance structures.- Ensuring there is a consistent approach to the population of risk registers and the assessment and quantification of risk; and a consistent approach to the tracking and updating of actions taken to mitigate or reduce risks- To be responsible for the operation, maintenance & development of the Ulysses system, ensuring the full use of its functionality in support of risk management within the Trust- Working with the Corporate Governance Manager & Assistant Company Secretary, contribute to the development of risk systems, including the utilisation of tools and software to identify, analyse and treat risk to ensure appropriate action is taken to minimise harm to patients, staff and the organisation- To deliver the Risk Management element of Mandatory Training & act as the primary provider of ad hoc training in all areas of risk management as necessaryPolicies:- To provide support and advice to those responsible for preparing Trust wide policies, in line with the ‘Policy on the Development, Approval and Management of Trust wide Policies’- To maintain a database of Trust wide policies, which includes details of Accountable Executive Lead, author, review date and version control- To implement and maintain a mechanism for ensuring that implementation plans presented for approval alongside Trust wide policies have been completed

Birmingham, United Kingdom

This is a fast-paced position, which required excellent attention to detail, interpersonal and communication qualities and a strong, self-motivated work ethic. As a Facilitator, I am responsible for the day-to-day management of incidents submitted from across the Hospital, including: - Reviewing all new incidents submitted, checking the details and confirming the level of Harm. - Escalating issues and Serious Incidents to the relevant leads. - Maintaining our internal Incident database. - Tracking the progress of incident investigations, including chasing any outstanding investigations. - Disseminating completed investigations to ensure that any lessons learnt are shared with staff to continue high standards of patient care. - Oversee the Learning from Deaths Process. This involves reviewing sensitive information and provide assurance that cases of bereavement are investigated appropriately.-Using a range of Incident Management software to update and maintain Incident management records and investigations. Program such as: PAS (Patient Administration Systems), Ulysses Incident Management Database (both maintaining and inputting data), Advanced Microsoft Excel tools as well as Microsoft Word, PowerPoint, Access Outlook. - Mandatory training sessions (Lecture style study day), systems training and individual tutorials. This require a high level of inter-personal and communication skills, problem solving and quick thinking to effectively answer any additional questions raised during lectures. I work as part of a close-knit 4-person team, I am also required to link in with additional working groups and committees. As 2 members of this team are new to the Trust (joining in April and June respectively), I have taken on the additional responsibility in mentoring both members, to ensure they have received the correct training induction into the Trust, provided the appropriate support within their new roles and oversee their work load.

Birmingham, United Kingdom

Flexible member of staff, required to work within different areas of the Hospital, covering temporary vacancies.Responsibilities within this role include:-Inputting information from invoices.-Using numerous, complex computer systems, such as PAS (Patient Administration System).-Review and collate Monthly Audits from around the hospital (Infection Control) -Reception experience, in areas such as the Welcome Desk Reception, Community Care Team (ROCS) & MRI Department.-To move to different parts of the Trust, at a moment notice, seamlessly integrate into their team.-Helping patients with day tasks such as showering, get dressed and eating. -Ensuring that ward areas and equipment are clean, tidy and safe. -making beds and drinks etc -talking to patients and reassuring them -taking patients' vital signs and observations.-Completed The Care Certificate. This course sets the national standard for health and social care. This consists of 15 standards, including: Awareness of mental health, dementia and learning disability, Safeguarding adults & children and health and safety.

Additional to my Role as Governance Facilitator, I have worked closely with the Matron for Workforce and Retention as part of the on-going recruitment drive. Within the project, the Royal Orthopaedic has hosted a number of recruitment sessions, including a number of successful Open Days. Using the knowledge and experience I have gained in regards to events management, I was solely responsible for: - Registration Process - Post Event Review, which has now become standard practice within the Trust. - Audience Questionnaire and analysis - Information point for both staff and open day guests- Directions and signageFollowing my work on the most recent Recruitment Drive, I have been involved in supporting a series of other events across the Trust, designed to promote awareness and improve learning. I provided advice regarding promoting and marketing, event analysis and general event support to ensure the timetable ran smoothly. Events including: - Mental Capacity Awareness Roadshow - Governance Quality Week - Fire Service Safe and Well Awareness Day- Woodlands Reflective Workshop Programme and Trust Induction Governance Sessions

I sort out a work experience placement with the Dudley Canal & Tunnel Trust (DCTT), to further develop my events management knowledge and expand my understanding of the industry. Primarily, the DCTT is a museum whose goal is to preserve and develop the series of man-made, underground historic canal tunnels, created during the industrial revolution. The main museum site located in Dudley, with the Canals spreading across the wider Black Country Area. DCTT provided me with a unique opportunity to experience a customisable venue space, with a number of spaces ranging from function room to an underground cavern, which can all be reconfigured to suit the needs of the event and client.

Birmingham, United Kingdom

Creator and Founder of Lavender & Thyme Events, an Events Management Service based in Birmingham, specialising in creating, designing and delivering small-scale events and concerts.- Plans event from start to finish according to requirements, target audience and objectives.Prepare and work within a budget.- Source and negotiate with vendors, musicians, performers, venues and suppliers.- Ensure events run smoothly and resolve any problems or unforeseen events which might occur.- Survey the venue and surrounding area and ensure that this is safe for guests, staff and any other visitors.- Analyse and review the event’s success. Prepare any necessary reports and invoices.- Produce and organise any promotional material.

Keele, Staffordshire, Uk

Chair of Keele University Concert Band. Within this role, I was the head spokesperson and representative for the largest music performance society in the University. Responsibilities included:- Organising numerous successful concerts & events annually.- Responsible for engaging with 50+ members, ensuring they have all the accurate and necessary information needed regarding rehearsals, concerts and other society details, in a timely manner.- Whilst leading a 12-person committee, I was able to work effectively as part of the team, co-operating with all members of the committee together and in conjunction with members of the local community, the University, and other Stoke-On-Trent based organisations. I am willing to help and assist wherever possible.- Ensuring all necessary equipment and resources are available for an event or group activity, on time and in good working order, undertaking risk assessments if required.- Overseeing Society Administration such as writing minutes, registers, organising sheet music, booking spaces for meetings, rehearsals and performance spaces.- Responsible for an events publicity and promotion, including posters, programmes, social media advertisements. .- Recruiting. I acted as a recruiting manager for two positions during my time in this role. This required me to write contracts, job description, adverts and interview applicants whilst working alongside the Human Resources department to University Policies.

Hilton Green, Essington, United Kingdom

Assisted with the organisation of an annual winter fayre and publicity event.Responsibilities within this role include:-Communicating with local small business owners and performers, and inviting them to participated in the event.-Providing company directors with names, contact details and fees for Musicians and performers.-Liaising with other members of the team in an effective manner.-Providing support with the overall running of the event, wherever needed.

Events, Festival And Exhibitions Management - Ma, Events Management

Following the work and experience I gained throughout my undergraduate experience, I was keen to develop my Concert and Event management.

Bachelor Of Arts - Ba, Music, 2:1

Activities and Societies: Winner of the Jim Roberts Memorial Prize for Outstanding Contribution to Music life on Keele University Campus..

A-Levels, Music

Activities and Societies: -Work experience: Volunteered with a local school's music class.

Gcse, 13 A* - C

-Methods and Applications of Maths -English Literature & Language -Triple Science: (Physics, Chemistry, Biology) -Music -Geography -PE.