✥ Overseeing and optimizing the company's operational infrastructure✥ Providing high-level oversight across all departments, including Sales Operations, Customer Success, Finance, Service Delivery, Billing & Collections, Development, and HR✥ Leading cross-functional coordination, with close executive collaboration✥ Managing resource allocation and budgeting✥ Driving continuous process improvement for scalable operations and enhanced efficiency

► Sr. Director of back-office and business functions for cielo24, driving business operations excellence through oversight of: ✥ Finance (Customer billing, AR, AP, Reporting) ✥ Sales (Sales Ops, Quote to Cash, Contract Administration, RFPs) ✥ Customer Success (Renewals, support) ✥ Operations (Cross-functional process improvements across all departments) ✥ Legal (contracts, investor docs, compliance) ✥ HR/Payroll (PEO administrator, taxes, payroll, benefits)

► Sales Operations: ✥ Functional ownership of Sales Operations & Contract Management operations ✥ Drive automation and improvement for Quote to Cash process ✥ Review of all non-standard outside legal agreements and creation of in-house contract templates ✥ Oversee RFP program ✥ Manage sales commission tracking/approval process ► Accounting/Billing: ✥ Manage AP/Accounting process through vendor deliverables ✥ Manage customer bi-monthly billing process and billing team ✥ Manage AR customer management team ✥ Project Manager for Zuora billing system implementation► Human Resources/Recruitment/Other: ✥ HR: Manage all employee HR administration (via PEO) ✥ Benefits: Manage company benefits (healthcare/401k) administration (via PEO) ✥ Payroll: Manage employee bi-monthly payroll (via PEO) ✥ Recruitment: hiring/interviewing/employee on-boarding ✥ Expense Tracking: approve all employee expense reports ✥ Author company policies/procedures (e.g., company handbook) ✥ Manage independent contractor administration (contracts, payment) ✥ Equity Management Administrator: manage company’s shares/equity management software for employees and other shareholders ✥ Financing Rounds Administration: working with CEO, BOD, shareholders, and outside counsel to support fundraising efforts ✥ Office Management: property management relations, utilities, company insurance, business license, taxes, compliance, security/safety

✥ Create framework for committed service delivery to manage job workflow and SLA✥ Drive automation and process improvements✥ Aggregate data, categorize issues, and work with Development team to manage resolution plan✥ Author documentation/procedures for Operations team ✥ Manage relationships with foreign language provider vendors✥ Manage Operations interns (hiring, training material, scheduling)✥ Member of company Culture Club About Us: cielo24 delivers video data solutions that maximizes content ROI via a hybrid machine + human platform. We provide video transcription (timed transcripts) and intelligence (topics, keywords, captions, etc.) to clients in the entertainment, enterprise and online education industries. Our video data solutions power video discovery, engagement, reach & compliance. Our industry-leading technology and automation blend the best of human intelligence with AI technology to make video and audio media more consumable.

NetLok is a cybersecurity company with solutions addressing the need for online privacy and security using break-through photo authentication technology and a cloud-based cyber-vault for messaging, and document and data storage and sharing. As part of a very small team at an early-stage startup, I wore many hats and was involved with all facets of the business in preparation for product launch including: beta testing, documentation, product manuals, sales/marketing support, operations, compliance, etc. During my time with the company, I successfully obtained the following certifications: Certified HIPPA Professional (CHP) and a Certified Security Compliance Specialist (CSCS).

Logistics and tour manager for multi-week, small group custom tours across North America. Responsibilities included extensive research, planning, people management, attention to detail, problem solving, and effective communication to deliver the optimal tour experience.

- Performing data analysis, generating reports, and making recommendations on how to streamline existing processes- Ensuring the Network team’s existing policies, procedures, and checklists are kept current- Working with internal auditing specialists to ensure Networking team is in compliance with auditing controls- Maintaining vendor relationships and assisting with vendor agreement negotiations with hardware and data center providers- Serving as the escalation point for support issues with vendors and working with them to resolve- Creating an employee Security Awareness training course within eLearning platform - Special projects supporting the Senior Vice President of IT/Cloud Services, as needed

- Hiring, training, and managing a team of 12 administrative employees- Creating and editing software license agreement templates and forms- Acting as liaison between Sales staff/managers and other corporate management teams to establish policies/procedures and disseminate interdepartmental communications- Database management and reporting in custom CRM system, including prospect and client data, and revenue, productivity, and pipeline reporting- Authoring and implementation new hire training courses within eLearning platform

- Hiring, training, and managing the Sales Administration team, primarily responsible for sales contract administration for the global sales team- Creating and editing software license agreements and agreement templates- Acknowledgement: promoted to Team Leader after just 8 months as an administrator

- Creating and editing software license agreements and addendums

- Preparation of various legal forms and documents- Transcription of attorney's dictations- Preparation of client correspondences- General administrative support and filingNOTE: This was a temporary position.

- Recordkeeping, procurement and logistical support for the equipment and/or services of various international construction projects contracted by the U.S. government- Generation of contracts- Creation of purchase orders in QuickBooks- Collection of invoices and payment control for subcontractors- Proof-reading of all English-Language documents within the Engineering Department, such as proposals, progress reports, letters to clients, etc.- Supporting the implementation of the company's Quality Management System through the revision of English-language documents and forms

- English instructor of university courses in the Centro de Estudios de Lenguas Extranjeras- Instruction of English reading, writing, listening, and oral presentations to Spanish speaking students- Upper-level courses, 15-20 students per class- Focusing primarily business language skills for effective socializing and presentation-making

- English instruction to Spanish-speaking students of all levels and ages- Small classes (1-4 students)

- Frequent correspondence with authors, agents, book scouts, and editors- Evaluating/editing book proposals and manuscripts- Creating foreign rights guide for the Frankfurt and London international book fairs- Continuous correspondence with over 25 international co-agents- Reviewing contracts and clients' foreign tax forms- Collection/distribution of payments and royalties- Participation in the foreign sales of international bestsellers by such authors as Dan Brown and Nicholas Sparks

- Evaluating screenplays and manuscripts for film potential- Writing coverage on written materials- Updating database files and general office support