Cara Thibodeaux - West

Cara Thibodeaux - West Email and Phone Number

Head of Front Desk at LuxGive | Experienced B2B & B2C Sales Manager with Operations Management experience leading small and large remote teams @ LuxGive
montreal, canada
Cara Thibodeaux - West's Location
Houston, Texas, United States, United States
Cara Thibodeaux - West's Contact Details

Cara Thibodeaux - West personal email

n/a
About Cara Thibodeaux - West

Hospitality and travel are my passions and I love being apart of an industry that helps create memories for people! I've had the amazing opportunity to work for some incredibly innovative companies in the industry such as HomeAway.com, Turnkey Vacation Rentals, and now HomeToGo. I started my journey in hospitality first working for Benchmark Hospitality Resorts and Hotels where I managed their central reservations call center for over 20 luxury, boutique style properties. From there, I went on to work for an OTA, HomeAway.com, in their Tier 1 Tech Support department for Integrated Property Managers using property management software to connect their listings to the HomeAway.com platform. I took my knowledge of the hospitality industry and tech support background to a growing start up company, Turnkey Vacation Rentals, where I supported the on-boarding and training of their guest experience team. Since my time at Turnkey, I've worked as a sales manager at a property management company helping to streamline processes and procedures to optimize efficiency, overall operations, and guest experience. My combined technical knowledge and operations background working at OTAs and property management companies has given me the ability to have a holistic view when working with property managers in my current role to understand which products and services will serve them best.

Cara Thibodeaux - West's Current Company Details
LuxGive

Luxgive

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Head of Front Desk at LuxGive | Experienced B2B & B2C Sales Manager with Operations Management experience leading small and large remote teams
montreal, canada
Website:
luxgive.com
Employees:
2
Cara Thibodeaux - West Work Experience Details
  • Luxgive
    Head Of Front Desk
    Luxgive Jan 2023 - Present
    Interface with Charity trip winners to collect their pre-arrival information and provide them with destination and activity suggestions.Source availability, booking activities, and identifying needed upgrade/extension opportunities.Provide 'front desk' support for those who are in-stay such as changes to their itinerary and arrival instructions.Anticipate needs and curate memorable vacations with tailored travel experiences and service recommendations.Research up-to-date information about destinations and be resourceful when limited information is available.Build up destination activities and find suppliers to enhance our guest’s experiences.Handle urgent guest escalations and provide 24/7 support during peak travel periods as needed for emergencies.
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  • Hometogo
    Us Sales & Retention Manager
    Hometogo Dec 2019 - Aug 2022
    Austin, Texas Metropolitan Area
    Build trusted relationships with directly integrated partnersIdentify and evaluate new opportunities to expand partnerships in the North American territories Monitor and optimize integrated client performance by identifying offline and dormant accountsWork with Property Managers and their Software Company to activate full listing content and online booking on HomeToGo.com Troubleshoot concerns for integrated clients such as technical issues, invoicing discrepancies, and listing accuracy Act as a liaison between integrated partners and onboarding to ensure a smooth integration process for new and existing clients
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  • Honor
    Operations Manager
    Honor Nov 2018 - Dec 2019
    Austin, Texas Area
    Responsible for preparing, maintaining and implementing policy, procedures, and processes for the operations team.Identify and develop revisions for internal standards and new programs to improve efficiency.Work cross-functionally with client managers and agency partners to accurately gather and interpret requirements and specifications to determine appropriate solutions to providing guaranteed care to clients.Communicate project status, issues, and accomplishments to C-level executives.Create performance goals based on KPIs to drive associate success through coaching, bi-weekly 1:1s, and quality assurance programs.
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  • Lodgewell
    Sales Manager
    Lodgewell Sep 2016 - Nov 2018
    Austin, Texas Area
    Establish and develop relationships with local restaurants, vendors, and companies to provide Top Trip guests with a curated, local experience.Facilitate the onboarding process with owners including data gathering on their home, gathering required information and helping to prepare the home as a short-term rental.Respond to ad-hoc guest or homeowner related issues and solve problems.Build property information to optimize SEO for property listings on multiple booking platforms.Work proactively with owners to remove barriers that reduce bookings and lead to guest experience issues.Manage social media channels by proposing new ideas, create content and offer creative ideas that are current with trends to capture booking opportunities.
    View
  • Turnkey Vacation Rentals
    Guest Experience Training Specialist
    Turnkey Vacation Rentals Sep 2015 - Sep 2016
    Align learning objectives, content, and assessments with business drivers.Develop content for new hire on-boarding using learning and development software tools.Monitor agent performance and progress during and after on-boarding training to evaluate core competencies, determine knowledge, and performance gaps to share feedback with Senior Management.Oversee planning, coordination, and organization of training activities and schedules to achieve the desired goals of new hire on-boarding.
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  • Expedia Group
    Integrated Property Management Support
    Expedia Group Feb 2015 - Sep 2015
    Austin, Texas Area
    Provide Tier 1 Technical support to Property Managers and Homeowners.Assist property managers using third-party software to build listings on the HomeAway platform.Advise property managers how to utilize software to configure rates and availability to maximize traveler inquiries.Educate property managers and homeowners on the self-service features available on HomeAway's owner portal.Provide relevant data insights and recommend consulting services to homeowners and property managers such as revenue management advice, marketplace opportunities and platform best practices.
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  • Benchmark Resorts & Hotels
    Global Revenue Support Supervisor
    Benchmark Resorts & Hotels Apr 2013 - Feb 2015
    Houston, Texas Area
    Carrying out supervision, call monitoring, coaching, training, reviewing all agents call conversionsCompiling reports and data for the Director of Revenue ManagementCommunicating solutions, successes, and opportunities to the Director of Revenue Management Facilitating training content and presentations to provide property knowledge to Global Revenue Support agents.
    View
  • Atlantic Aviation
    Customer Service Representative
    Atlantic Aviation Apr 2010 - Apr 2013
    Sacramento, California Area
     Booking hotel and rental cars for pilots as well as high profile clientele  Ordering catering Answering calls, faxes, and answering emails Account for FBO (fixed based operator) fuel inventory, and monthly billing In charge of accommodating any special customer requests for pilots, military diplomats, government officials, professional sports teams, and VIP clients.
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Cara Thibodeaux - West Skills

Customer Service Training Team Building Sales Revenue Analysis Hotel Management Hospitality Industry Problem Solving Marketing Management Communication Supervisory Skills Coaching

Cara Thibodeaux - West Education Details

Frequently Asked Questions about Cara Thibodeaux - West

What company does Cara Thibodeaux - West work for?

Cara Thibodeaux - West works for Luxgive

What is Cara Thibodeaux - West's role at the current company?

Cara Thibodeaux - West's current role is Head of Front Desk at LuxGive | Experienced B2B & B2C Sales Manager with Operations Management experience leading small and large remote teams.

What is Cara Thibodeaux - West's email address?

Cara Thibodeaux - West's email address is ca****@****ogo.com

What schools did Cara Thibodeaux - West attend?

Cara Thibodeaux - West attended California State University-Sacramento, Pleasant Grove High School.

What skills is Cara Thibodeaux - West known for?

Cara Thibodeaux - West has skills like Customer Service, Training, Team Building, Sales, Revenue Analysis, Hotel Management, Hospitality Industry, Problem Solving, Marketing, Management, Communication, Supervisory Skills.

Who are Cara Thibodeaux - West's colleagues?

Cara Thibodeaux - West's colleagues are Kelly Friesen, Shane Meakins, Andrea Lusk, Heidi Robson, Jasmine Fonseca, Michael Helffrich, Christina Winslett.

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