I currently oversee the management, support, development and budget of nearly 2 dozen individual networks and many more branch offices. As a dedicated Senior IT Project Manager and IT Consultant at ArgoCTS Inc., I lead dynamic discussions with clients to drive project progress. My role involves actively gathering feedback at various stages, ensuring proactive resolution of concerns to guarantee client satisfaction.I specialize in formulating comprehensive service-level agreements for IT operational functions and help desk operations. This approach enhances efficiency and provides robust client support. At ArgoCTS, I have been instrumental in spearheading recommendations and overseeing the seamless installation of system upgrades. Additionally, I guide businesses in strategic technology planning, aligning their IT infrastructure with projected growth.My commitment extends to conducting in-depth research on network products, services, protocols, and standards. This knowledge empowers informed strategic decisions in network procurement and development efforts. Some of my key contributions are as follows:Managed and optimized performance of more than 1000 desktops and servers in a current management capacity.Played a pivotal role in the formulation of project cost estimates and budgets, utilizing a client-needs assessment approach to ensure financial alignment with project objectives.Led the Helpdesk team in delivering top-notch support services, resolving technical issues promptly, and improving customer satisfaction.Spearheaded alignment with industry standards, implementing/adapting changes to ensure compliance with the latest regulations.Executed oversight of the tech department, driving recruitment efforts, and successfully building a high-performing team.Applied rigorous troubleshooting methodologies to resolve issues, ensuring architecture compatibility and maintaining the integrity of project deliverables.

In my role as IT Technical Supervisor at the South Kitsap School District, I was entrusted with adapting project plans to accommodate dynamic targets, staffing changes, and operational requirements. My focus was on providing strategic guidance for organizational technology initiatives, contributing to the creation of comprehensive roadmaps for sustainable growth.Ensuring the operational integrity of computer systems was a key responsibility. I addressed any issues promptly to guarantee uninterrupted network functionality. Within this role, I developed policies, procedures, and manuals governing internal IT usage, fostering a structured and secure IT environment.My day-to-day activities included orchestrating IT operations to ensure the seamless execution of daily business processes and improve overall efficiency. I managed 10-20 trouble tickets daily, demonstrating my commitment to delivering prompt resolutions to technical issues and minimizing downtime for the South Kitsap School District.Following are my major achievements as an IT Technical Supervisor: Optimized network and system performance through proactive troubleshooting, rigorous security patching, and meticulous maintenance practices. Streamlined tasks and responsibilities for enhanced team efficiency by leveraging effective delegation skills. Additional experience as an IT Specialist Bainbridge Island School District – Bainbridge Island, WA