An authentic technology leader who enjoys rolling up their sleeves to do what it takes for the team to succeed. Over 24 years of demonstrable success developing and supporting software-as-a-service (SaaS) products to over 650 customers with Salesforce and Microsoft .NET platforms.Core Competencies:Strategic Leader: Creative product and engineering leader reimagining and transforming legacy software into successful modern products with a team of globally dispersed engineers. Invested in the vision and use passion and ownership to ignite the engineering team.Software Product Engineering and Integrations: Hands-on leader managing a global staff of developers and user experience (UX) designers to produce scaled and reliable cloud products and integrations. Technical architect team member directing and advising on critical software designs.Process Improvements: Collaborate with stakeholders and product teams to document best practices and processes that advance solutions, efficiency, and transparency.Operational Excellence: Agile methodology champion, coaching software engineering teams to iteratively deliver value and improve. Facilitate secure software development lifecycle to meet compliance and company requirements.Customer Focused: Learn through urgent client escalations to approach with empathy, relentlessly address issues, and over-communicate. Supplement development with Tier IV support and custom development teams. First responding problem-solver during major product releases during hyper-support periods post-release.Team Leadership: Align engineering teams to company objectives and key results (OKRs) and department key performance indicators (KPIs). Adamant on using the defined career paths to guide developer growth. Facilitate a collaborative engineering department that speaks frankly about opportunities and challenges. Collaborator: Collaborate with company leaders and partner with the product team to deliver the roadmap. Work with customers to learn of challenges and provide product training.CONTACT: carbonejim@gmail.comSeeking new Software Development leadership opportunities in the Chicago, IL area or as a remote employee.