Michael Carbonel Email & Phone Number

Support and maintain IT infrastructure for a Dental Support Organization (DSO), ensuring seamless operation of dental clinics. Troubleshoot hardware, software, and network issues, provide technical assistance to users, and manage IT projects to enhance efficiency and productivity.

United States

• Established and managed Carbo Computers, providing comprehensive IT consulting services to home users and small to medium-sized businesses.• Specialized in computer building, repairs, and upgrades, ensuring optimal performance and functionality for clients' systems.• Designed and implemented network solutions tailored to clients' specific needs, including network setup, configuration, and troubleshooting.• Offered Voice over IP (VOIP) solutions, enabling clients to enhance their communication systems with cost-effective and flexible voice services.• Provided printer service, including installation, maintenance, and troubleshooting, ensuring seamless printing operations for clients.• Offered camera services and home security solutions, helping clients protect their properties and assets with surveillance systems and security protocols.• Conducted software installation and repairs, assisting clients in installing and configuring various software applications and resolving software-related issues.

Tampa/St. Petersburg, Florida Area

• Support of multiple dental imaging and scheduling applications.• Support of dental imaging hardware.• Maintain ticket counts and reports.• Ensure that other help desk associates are keeping up with their ticket queues and closing issues in a reasonable time frame.• Troubleshoot network issues (local, VPN, and wireless).• Develop reference and training materials for help desk staff and users.• Set up and administrate AD hosted printing.• Maintain and support Citrix environment of 24 hosts that serves 300+ users.

Tampa/St. Petersburg, Florida Area

• Utilized a ticket system to manage customer reported issues, effectively tracking, and resolving technical problems through email and phone communication.• Provided basic technical support to customers, troubleshooting, and resolving hardware and software issues.• Assisted in mentoring and coaching junior personnel, helping them enhance their technical skillset and providing guidance in problem-solving.• Offered technical advice on core products, technology, and services to both customers and colleagues.• Assisted with customers' specific engagements and managed deployments, ensuring successful implementation and customer satisfaction.

Tampa/St. Petersburg, Florida Area

• Monitored and ensured the smooth operation of both production and user environments, maintaining high availability of deployed products.• Conducted patch deployments to keep systems up to date with the latest security and performance enhancements.• Coordinated with developers to generate and analyze product performance and data health diagnostic reports, contributing to continuous improvement efforts.• Troubleshot and resolved issues related to Broadband Cable, DSL, Fiber Optics, and configuration of Cisco and other enterprise network devices.• Created and tracked all network trouble tickets and change requests, maintaining a detailed record of issues and resolutions.

Clearwater, Fl

• Maintained Service Level Agreements (SLAs) by promptly responding to customer inquiries and providing timely resolutions to technical issues.• Ensured customers were kept up to date with the latest information regarding their subscriptions, payments, and account status.• Handled updates, corrections, and adjustments related to payments and subscriptions, ensuring accurate billing and a seamless user experience.• Provided exceptional customer service and problem-solving skills by actively listening, showing empathy, and addressing customer concerns in a non-scripted environment.• Demonstrated a commitment to ongoing learning and staying up to date with product and service changes, enabling the provision of accurate and up-to-date information to customers.

St. Petersburg, Fl

• Updated static and dynamic IP addressing for business customers, ensuring their network configurations met their specific needs and requirements.• Educated and assisted customers with billing inquiries, providing clarification on charges, payment options, and resolving any billing discrepancies.• Monitored network outages and issues related to cable services, promptly reporting them to the Network Operations Center (NOC) and upper management, collaborating with leads and supervisors to expedite resolution.• Provided exceptional customer service in person, over the telephone, or by correspondence, delivering a positive and memorable experience to business customers.• Demonstrated a commitment to ensuring "Total Customer Satisfaction" by troubleshooting and resolving technical issues, scheduling appropriate work orders, and coordinating repair services.

Duniden, Florida

• Provided comprehensive network, computer, and printer services, as well as software support to small and medium-sized offices and companies.• Assisted clients remotely through phone, email, or in-person visits to troubleshoot and resolve hardware and software issues with their computer systems.• Established and maintained excellent personal relationships with all clients, fostering a high level of customer satisfaction and loyalty.• Demonstrated exceptional interpersonal skills and communication abilities to effectively understand and address clients' specific needs and concerns.• Collaborated with clients to identify opportunities for technology improvement and provided recommendations for enhanced efficiency and productivity.

Yuma, Arizona

• Performed various duties related to ground supply operations, including receiving, inspecting, locating, storing, rotating, safekeeping, issuing, preparing, shipping, and disposing of supplies and equipment.• Maintained accurate inventory records and ensured proper documentation for all transactions, maintaining accountability for military equipment and supplies.• Conducted regular inspections of stored items to assess their condition and quality, taking appropriate measures to preserve and maintain inventory integrity.• Assisted in the distribution and allocation of supplies to units as per operational requirements, ensuring timely and accurate delivery.• Collaborated with team members to coordinate and execute inventory audits, verifying quantities and identifying discrepancies to maintain accurate stock levels.

Associate Degree In Science, Computer Networking Engineering Technology

Activities and Societies: A+, Network +, Computer Network Engineer, Small to Enterprise network implementation.

Software Application, Rpg Computer Programming.