Colin Archer Email & Phone Number

Reading, England, United Kingdom

Responsible for ensuring the delivery of high quality, responsive and efficient in-patient and community based services for adults with a learning disability across Berkshire - supported by a management structure that focuses on quality improvement and engagement with people who use services and their carers / supporters. Seeking to reduce the inequalities that people with learning disability and their carers experience through person centred approaches and system level working.

Berkshire, United Kingdom

Responsible for ensuring the delivery of high quality, responsive and efficient in-patient and community based services for adults with a learning disability - supported by a management structure that focuses on quality improvement and engagement with people who use services and their carers / supporters.Providing visible leadership to ensure high quality services for people with different needs across Berkshire. Working with commissioners and key stakeholders to maximise benefits to the local population.Working with, and supporting, our staff to ensure that Berkshire Healthcare Foundation Trust is the preferred NHS employer of choice locally.Develop a comprehensive service improvement plan for learning disability services, which ensures compliance with statutory quality metrics, professional competency and national standards of care - while focusing on delivery person centred, individualised support for people and their families.

Surrey & Hampshire

Provided organisational leadership for the strategic and operational development of quality and service improvement throughout the trust - ensuring there were effective systems, structures and processes in place. Worked with the Director of Quality, Executive Board and senior colleagues, other staff, people who use services and their carers, with Commissioners to develop and deliver excellent and responsive services, relevant to people's needs and circumstances.Guided operational services - identifying examples of best practice and emerging issues / risks - to ensure services are fit for purpose now and in the future.Guardian the organisation - through identifying early warning signs and tools to proactively predict and intervene where the quality of services might be at risk due to known risk factors.Promoted the reputation of the trust through personal conduct and interactions with internal and external partners.Managed the following departments / functions:-Quality & Compliance (including the Mental Health Act Administration)Complaints & PALSEquality Delivery System and the Equality ObjectivesProductivity through e-rosteringService Improvement initiatives including Customer Journey MappingProject Managed the design, implementation and roll out of a new real time experience tracking system "Your Views Matter", to gather feedback from people who use services, their carers and staff, including the Friends and Family Test and easy read surveys for people with learning disabilities.Developed electronic / web based tools to assist with the monitoring of service quality and action plans. Also supported the coordination of CQUIN internally and with commissioners.

Surrey & Hampshire

Responsible for working with the Operations Director and operational Associate Directors to ensure that all services across the portfolio's (inc Children & Young People, Working Age & Older People's Mental Health, Specialist Services, and health & social care for People with Learning Disabilities) were supported and prepared for registration with the Care Quality Commission and then maintained compliance with the regulations.Designed and delivered a programme of continuous quality improvement across operational services, called the Periodic Service Review (based on a model of total quality management development by Gary La Vinga et al) - which incorporated all the CQC Essential Standards, together with the trust's vision and values in an electronic quality assurance tool, enabling the assessment and comparison of individual services with other teams across the trust This also incorporated action planning to ensure ongoing compliance and service development. This tool was adopted as our Provider Compliance Assessment tool.Rejuvenated the Service Improvement Programme to enable team members across service to come together, celebrate successes, identify challenges, and seek support from colleagues. The outputs from this process were published in SYNERGY the improvement newsletter, shared across the trust services and with the Board and Governors.Introduced new clinical governance structures - promoting the involvement of staff at all levels in the organisation to be engaged / active in learning from, and sharing, best practice. These locally based Quality Action Groups reported to the Quality Management Team and Quality Committee - enabling a Ward to Board programme of assurance and engagement.Worked with people using services to implement the Standards for Involving People - a tool designed to encourage teams to reflect on how they engage with and involve people using services and their carers in all aspects of their work and service developments.

United Kingdom

Responsible for the operational management and development of the domiciliary supported living services for people with learning disabilities living throughout North Hampshire and West Surrey. Monitored budgets and ensured all expenditure and staffing resources were utilised effectively. Negotiated with commissioners (Social Services, Supporting People, and Primary Care Trusts) to ensure innovative and flexible packages of support are provided within the resources available and to meet requirements of regulators. Providing support, supervision and effective line management to team members to monitor performance against agreed priorities and individual developmental goals. Organising and participating in the in-house training programme providing a wide range of training courses for team members. Liaising with people who use services and their families to review support and ensure services are person centred. Significant work based achievements include:-Completing the reprovision of two Locally Based Hospital Units involving significant partnership working with Social Services, Community Learning Disability Team members, two local Housing Associations – resulting in people moving from large scale institutional establishments into a range of individualised living arrangements.Established a Quality Monitoring Group – involving a local advocacy service and people who use services to promote individuals self-advocacy skills and use the REACH standards to review people’s experience of the service they receive.Restructuring and developing the management team to promote the involvement of Team Leaders in decision making within the organisation to develop a person centred team with individual responsibility for services within a defined geographical neighbourhood / location and the recruitment of two Experts by Experience (people with experience of using services) into our Management Team.

Berkshire

Responsible for co-ordinating services and providing operational support in accordance with the policies and procedures of the Company, and ensuring high standards of care across a number of services in the Region. Carrying out monthly quality audits for ten residential care homes and two supported living projects for people with learning disabilities, including monitoring budgets and staffing. Providing regular supervisions / appraisals to home managers. Identifying training needs for the Company and organising training in accordance with regional budgets. Investigating allegations and complaints, and presenting evidence for disciplinary hearings. Participate in “on-call” duties as member of Regional Management Team. Support colleagues / Company during period of change in regional office.

Berkshire

As registered manager, responsible for all aspects of the day to day running of the homes, based on a high standard of professional practice, and the provision of a warm homely environment, focusing on individual needs working with people with severe learning disabilities and communication needs.Duties included recruitment / induction / training of new employees, organising 24 hour cover, supervising / appraising staff performance, assessing individual needs / developing and implementing care plans / evaluation and monitoring of care, planning and chairing reviews, providing “on call” cover to deal with emergencies, liaison with families and other agencies - Social Services / day services / registration & inspection / contractors etc., ensuring consistency and quality of service provision, responding to changing needs / situations, problem solving, monitoring finances - individual’s monies, homes budget, purchase orders, etc. Additional responsibilities included providing training at Regional Office and providing managerial support, (including quality audits and staff supervision) to a supported living scheme.Other work based achievements include developing record keeping e.g. a recruitment pack, induction / training record, handover file. Also developed a number of training packs / information booklets - e.g. orientation guide, introduction to epilepsy resource pack, fire training package, summary of the requirements of the residential care homes regulations.

Oxfordshire

Main duties included, deputising for the manager, sharing regular "on-call" duties, staff supervision and target setting for staff, developing and implementing induction procedures, developing a staff handbook, and also staff training - including responsibility for training budget, prioritising, and providing training e.g. patterns for living study packs, in-house training etc. Also involved with health & safety and fire safety, staff recruitment and selection, and producing monthly rotas, monitoring annual and sick leave. Worked with charities Treasurer to set up new computerised budget and payroll system, and trained relevant staff in its use. Also acted as keyworker, and co-ordinated care plans and annual reviews for the residents. Built up relationships to assist in the liaison and negotiation with statutory agencies in relation to new and existing residents, with regard to individual packages of care and financial requirements / changes in need. And dealt with any other situations that occurred in the course of the daily management of the home. Main achievements included developing professional standards of care based on current good practice, and assisting with managing the change from a private to voluntary organisation.

Southampton

Seconded to this post on a temporary basis to support the closure of the unit. Duties included those undertaken in the Senior Practitioner post and in addition - responsibility for initiating order requests, payment of invoices, and budget reports using Hampshire County Council Financial Management System, banking of unit monies, organising staff rota's and cover, maintaining staff morale throughout unit closure, meeting with outside agencies / voluntary groups, and supporting people and their families through times of change / closure. Also participated in the development of new short stay services. And worked with care managers to identify appropriate re-provision of services and carried out assessments and introductions to new carers.

Southampton

Main duties included deputising for the manager, leading a shift, day to day administration, - e.g. rent medicines etc., and providing support to 18 individuals with learning difficulties living in the hostel, and up to 3 others receiving respite care. Also provided staff supervision and training. Member of management team with responsibility for developing and organising staff induction programmes, unit heath and safety, also chaired and co-ordinated reviews

Southampton

Main duties included leading shifts and day to day administration - e.g. recording monies, charges, medicines, etc. and providing practical care for up to nine children with multiple disabilities, and challenging behaviour. Also acted as an assessor / mentor to student nurses on placement. Member of management team with special responsibility for keyworking / challenging behaviour / standard setting / staff training / supervision and appraisal. Main achievements included developing and implementing a keyworker system for regular user’s and their families, to improve communication between home, school, and the unit, and to enable flexible responses to changes in individual needs and child development.

Southampton

Nurse training included placements with a full range of people with learning disabilities including the older people, children, people with multiple disabilities and challenging behaviour, and people requiring assistance with social care and training. This involved working in the community, hostels, a rest home, semi-secure unit, respite care, and schools and day services. Other activities included being a student representative for South West, Wessex, and Oxford Regional Health Authority - Learning Disability Forum. This also involved organising and chairing a regional conference with speakers including David Sine’s and John Brown, on the future of services for people with learning disabilities.

Master Of Business Administration - Mba, Business Administration And Management, General

Top Managers Programme, Leadership

Pgdip, Managing Community Care Services

Bsc (Hons), Psychology & Social Sciences

Registered Nurse (Learning Disabilities)