Jennifer Cardona Email and Phone Number

Client-centric professional with a knack for driving growth and exceeding expectations.• Leveraged data analysis to boost client retention by 12% and sales growth by 23%. Analyzed sales data to identify customer trends and needs, leading to impactful reports that informed strategic business decisions.• Delivered exceptional client service with a 90% satisfaction rate. Acted as a client advocate, resolving most issues within 24 hours, and fostering strong client relationships.• Optimized project execution through data analysis. Implemented improvements that streamlined workflows, improved resource allocation, and accelerated project completion times.• Successfully managed over 25 complex manufacturing projects with a proven track record of on-time, on-budget delivery. Established clear timelines, maintained consistent communication, and proactively addressed issues, exceeding client expectations.

A financially astute professional with a focus on accuracy and efficiency.• Streamlined financial operations by identifying and rectifying historical invoicing errors, significantly improving financial accuracy.• Maintained a 99.5% accuracy rate across all accounting functions (payroll, AR, AP, bank reconciliation, year-end), ensuring timely and error-free financial reporting.• Leveraged data analysis to boost project efficiency by 15% through resource optimization and precise cost & cash flow projections, leading to improved financial forecasting and decision-making.• Ensured regulatory compliance by maintaining business licenses, professional licenses, and company certifications.• Streamlined HR processes through the creation of a new employee onboarding system, resulting in a 20% increase in employee satisfaction.

𝐂𝐥𝐢𝐞𝐧𝐭 𝐅𝐨𝐜𝐮𝐬: Delivered exceptional customer service, resolving inquiries and escalating complex issues to ensure client satisfaction.𝐏𝐫𝐞𝐬𝐢𝐝𝐞𝐧𝐭'𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Managed the President's schedule and provided administrative assistance, facilitating efficient communication and timely responses.𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Supported accounting functions, including bank reconciliation, A/R & A/P management, check processing, data entry, and financial report preparation.𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Implemented a streamlined system to efficiently manage over 1,100+ tax client files, ensuring accurate logging, tracking, and follow-up.𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: Optimized office operations by ordering supplies, managing vendors, using HTML to update the website, and overseeing interns, contributing to a positive and efficient work environment.