From managing SaaS accounts to coaching teams, I’ve always focused on building meaningful relationships and delivering impactful results. Whether it’s helping customers achieve their goals or empowering teams to excel, I enjoy tackling challenges and driving success.With experience in telecom, SaaS technical support, software development management, and customer success, I’ve worked on everything from optimizing workflows to driving team growth. I thrive on listening to customer needs, solving problems, and implementing strategies that create measurable results.I’m also passionate about mentoring and coaching. Helping team members reach their potential and fostering positive environments is something I take pride in. Certified in Scrum and Agile methodologies, I bring structure and adaptability to deliver projects effectively.Proficient in tools like HubSpot, Salesforce CRM, Google Workspace, and Looker Studio, I combine technical expertise with customer-focused solutions to deliver exceptional outcomes. Fluent in English and Spanish, I’m always learning, always improving—ready for the next challenge.I am also certified in Scrum and Agile methodologies, and I have experience implementing these methodologies to deliver projects on time and within budget successfully. I am also proficient in a variety of technical tools and applications, including Google Workspace Administration, Microsoft Office, Google Workspace Collaboration, Google Looker Studio, Salesforce CRM environment, JIRA, and Trello boards.I am a native Spanish speaker and fluent in English. I am also a lifelong learner and I am always looking for new ways to improve my skills and knowledge.