■ CONTACT ME ➜ patrick.cardona@gmail.comTel: +33 (0)6 60 31 75 75■ MY EXPERIENCE ➜ My career has enabled me to develop the 3 following areas of expertise:• The digital with 10 years' experience and development of the Internet channel in the device multichannel customer relationship and sales of fixed & mobile telecom operator.• The multi-channel customer relationship management (shops > 600 agents > 4000 digital multi access) developed on a base of 3.5 million customers.• The Information Systems and Project Management in environments subject to high production constraints.■ KEY STRENGTHS ➜• Strategist and operational,• Facing objectives,• Management of large budgets,• Adaptable to contexts, environments and different interlocutors,• A determined leader who knows how to mobilize teams.■ OTHER UNIQUE ABILITIES ➜ Director of Multichannel Customer Relationship or Director of Digital Activities; I enable businesses to accelerate the deployment of digital practices in client devices in order to provide a real Omni channel relationship with their customers.■ MY NEXT CHALLENGE BUSINESS ➜ A challenging position that utilizes my extensive experience of digital and multichannel customer relationship in order to lead a business transformation focused on the customer experience.■ LANGUAGES ➜ French, English and Spanish■ SPECIALITIES ➜ Document Management, scan, desktop publishing, BPO, Business Process Outsourcing, internet, digital, digital, new applications, social media, digital strategy, digitizing, digitization, CRM , e-CRM, self-care, multi-channel customer relationship, Omni, customer strategy, customer relationship satisfaction, personalization , loyalty, customer experience , voice of the customer, multi-channel, project transformation, change management, management, leadership and innovation.