Ricardo Zarco Tinoco Email & Phone Number

Quantico, Virginia, United States

• Reviews, reconciles, and conducts comprehensive data analysis of large volumes of data to assess findings/discrepancies and develop data mitigation strategies.• Properly manages and tracks all Customer service assets/configuration items.• Provides status and lifecycle reports, supports verification, and audits activities, and ensures software license compliance.• Performs physical configuration audits with collaboration of government personnel for major sites in support of establishing and maintaining the configuration baseline for US Marine Corp (USMC) sites.• Performs impact analysis of proposed changes based on system dependencies.• Performs lifecycle/product bulletin research of hardware and software products to support proper sustainment and refresh/replacement planning for systems near or at end-of-life.• Uses their knowledge of above-named systems and concepts to provide IT Asset Management/Configuration Management support in accordance with Customer SACM• Standard operating procedures.• Create and manage requests to update Remedy system objects.

Quantico, Virginia, United States

• Assists in the asset management of all enterprise network managed equipment.• Coordinates and tracks asset repair and reports all issues with current maintenance support.• Maintains and updates an inventory of Network Support managed equipment to include documenting equipment make, model, serial number, location, purchase date, purchase contract details, maintenance support termination date, and maintenance support contract details.• Assists with or initiates Return Merchandise Authorization (RMA) requests for the replacement of warrantied network equipment.• Tracks status of RMA requests to ensure either the delivery of broken equipment to the manufacturer or the delivery of replacement equipment to the affected site.• Assists with the physical audit checks of Network Support assets, ensuring all changes are updated in the appropriate tracking systems, i.e. Microsoft Excel or Remedy Change Management Database (CMDB).• Assists in the compiling and maintaining of a data sheet of all manufacturers in order to identify warranty and services which are close to expiration.• Provides logistic support by managing, ordering, shipping, tracking, and reconciling equipment; regularly logs into devices through the use of Terminal Access Controller Access Control System (TACACS) and record information on Enterprise Remedy Information Technology Service Management (ITSM) Suite as required by the Customer.• Work Remedy trouble tickets as assigned.• Provides administrative support (technical writing, documentation, diagram support) to the team.

Washington Dc, Navy Yard

Deploy new computers to replace old out of warranty machines.Cover the region around Indian Head and Washington DC in support of a large government client.Field Service (Desktop Support) responsibilities in the region.Provide direct computer and network support to include router, firewall, Intrusion Detection Systems/Intrusion Prevention Systems (IDS/IPS), Domain Name System (DNS), Active Directory (AD) and Exchange, configuration, installation, maintenance and troubleshooting to USMC deployed units.Desktop Support

Quantico, Virginia, United States

I am currently in the process of working on transitioning into the IT career field with the help of Apex Systems as an intern through Vets2PM Skill bridge and have become CompTIA Security + certified as of November 2022.

Quantico, Virginia, United States

Quantico, Virginia, United States

I work as Motor Transport Operator in Quantico, VA. I am a Sergeant and have been in the service 7 years getting ready to transition out of the military, currently assigned in Quantico until SEP 2022. I have been in charge of Military assets accountability through GCSS-MC. I am very knowledgeable with GCSS, Excel, Word, Power Point, and office environments. I also have strong organization skills, teaching skills, and communication skills. I am currently in the process of looking for employment to pursue an IT career as this is what I am currently going to college for.

USMC Sergeant, RET