Kurt Williams Email & Phone Number

Midvale, Utah, Us

Halosight is an augmented analytics app native to the Salesforce App Exchange that adds additional dimensions to Einstein Analytics and Lightning Reports. We help Product designers, UX analysts, business analysts, and data scientists unlock insights trapped in Salesforce Service Cloud and Community Cloud. We help them find new insights about big problems like product friction, feature adoption, user engagement, and case efficiency.At Halosight I work with an amazing team of developers, product designers, and data scientists. We push the boundaries of what's possible using unstructured data and machine learning.

Researching, de-risking, product market fitting, technical proofing... all that awesome stuff. Finding a big market with a felt need that's being inefficiently serviced.

San Francisco, California, Us

Directed product and process improvement efforts for merchandising tools in an industry-leadinge-commerce platform. Responsible for experience redesign for enterprise commerce tools.• Translated strategic vision into tactical execution plans• Identified product investment opportunities to drive revenue uplift• Designed cross-cloud e-commerce customer experience orchestration solutions• Drove data-driven product decisions by implementing product data science

Hapria is an experience design firm with deep experience in designing products and services that delight customers. Hapria specializes in design thinking, customer journey mapping, customer and user experience design and lean product design.

Salt Lake City, Utah, Us

InMoment is a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results through better experiences. Highlights of my experience as Chief Product Officer of InMoment include:• Built InMoment’s team of 15 product managers and user experience designers• Founded InMoment’s data science team leveraging predictive and big data analytics• Integrated the product and design team during acquisition of Inmoment’s largest competitor• Designed a cognitive “smart agent” based on IBM Watson that captured over 100% more feedback and 40% more actionable information• Implemented customer-centric product design and management processes• Led the transformation of web-only products to mobile-first products• Managed North American and International client advisory boards• Provided customer, marketing, and sales support in the field

Salt Lake City, Utah, Us

• Represented shareholders on the Mindshare Board of directors• Served as board secretary overseeing elections, board & shareholder meetings• Executive governance through Private equity investments and acquisitions

Salt Lake City, Utah, Us

InMoment is an industry-leading customer experience management platform. My accomplishments as CTO of InMoment include:• Architected Inmoment’s SaaS platform currently handling 24x7 volume over 150 millionreviews per year and 3.8 billion customer insights• Scaled Internationally to work with 350 client brands spanning 25 industries and 128 countries• Created team culture while leading a team of over 30 engineers, QA, UX & DevOpsprofessionals• Delivered an “unfair advantage” through a NoSQL-like open-schema data engine• Designed and implemented predictive systems to recommend next-best actions• Built industry-leading telephony, web, and mobile-based products• Pioneered industry adoption of text and speech analytics• 3 patents filed protecting intellectual property• Instituted SOC II Type II controls and auditing• Frequent public speaker and industry expert on text analytics

Farmington, Utah, Us

While at BlueStep, Kurt was in at the ground-floor of an exciting software startup created to bring the benefits of digital communications to associations and non-profit organizations. BlueStep created e-philanthropy opportunities for association members and management tools for association management organizations. As Director of Software Design, Kurt created the product and technology vision and lead a team of designers and engineers in implementing a Web-scale collaboration platform. He was instrumental in leading the user experience team and was responsible for creating the technology innovations that powered the back-end of BlueStep's flexible data system. He also pioneered the use of modern Web technologies and implemented the first agile development methodology used by the company. Kurt was responsible for the design of BlueStep's ground breaking collaboration tools, content socialization and sharing system, and membership campaign management tools. While at BlueStep, Kurt designed a prototype of what would become a flexible data management platform leveraging the techniques of what would later become the NoSQL movement.

Wayne, Pa, Us

While at Sterling Wentworth (which was later acquired by Sungard Data Systems), Kurt created highly interactive web-based solutions for major clients including State Farm, USAA, PricewaterhouseCoopers, and IBM. He also pioneered the Web Solutions Group at Sterling Wentworth. Kurt's major accomplishment at Sterling Wentworth/Sungard was to re-launch their highly interactive flagship product as a browser-based Web application. Kurt's team pushed the boundaries of what was possible at the time leveraging the most cutting edge Web technology available. Kurt was key in shaping the early internet strategy of Sterling Wentworth which became an integral part of their overall strategy.While at Sterling Wentworth, Kurt developed a Web framework and platform that not only moved the company's offering onto the internet but also delivered an unheard of user experience. Known for their exciting user interfaces, Sterling Wentworth insisted on something better than the simple page refresh experiences common in the late 90's. Kurt developed a framework that utilized dynamic javascript components to create desktop quality experiences and a system for asynchronously communicating with back-end servers using XML transparently in the background. This technique is commonly used today and is known as AJAX. Developing this technology put Sterling Wentworth years ahead of the competition and provided a differentiating product used at companies such as State Farm and UPS.

Blue Bell, Pennsylvania, Us