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I build meaningful digital product experiences that are frictionless, intelligent, and memorable. Frictionless experiences that use great design to delight people. Intelligent products that predict what customers need using analytics and machine learning. Meaningful services built around key emotional moments in the customer journey. Those three things are what get me out of bed every day.I lead teams of designers and engineers who create differentiated products that delight users and drive shareholder value. My teams understand that great solutions begin and end with the customer. We work together to build a culture of measurable improvement.In 2014 I was recognized by Utah Business Magazine as a CxO of the Year for my role as Chief Product Officer of InMoment. Additionally in 2011, I was the recipient of the CTO of the Year Award from the Utah Technology Council.My process is simple so that teams can focus on repeatable innovation instead of process scaffolding. Design thinking informed by Lean principles executed in an Agile way.I also thrive on coaching individuals to take the next step in their product or career. My team building methods are straightforward and focus on fostering candid communication and trust. I teach credibility, reliability, intimacy, and team over self.
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Chief Technology OfficerHalosight Jul 2019 - PresentMidvale, Utah, UsHalosight is an augmented analytics app native to the Salesforce App Exchange that adds additional dimensions to Einstein Analytics and Lightning Reports. We help Product designers, UX analysts, business analysts, and data scientists unlock insights trapped in Salesforce Service Cloud and Community Cloud. We help them find new insights about big problems like product friction, feature adoption, user engagement, and case efficiency.At Halosight I work with an amazing team of developers, product designers, and data scientists. We push the boundaries of what's possible using unstructured data and machine learning. -
CtoEarly Stage Startup May 2019 - Jul 2019Researching, de-risking, product market fitting, technical proofing... all that awesome stuff. Finding a big market with a felt need that's being inefficiently serviced.
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Senior Director, Product ManagementSalesforce Apr 2017 - Mar 2019San Francisco, California, UsDirected product and process improvement efforts for merchandising tools in an industry-leadinge-commerce platform. Responsible for experience redesign for enterprise commerce tools.• Translated strategic vision into tactical execution plans• Identified product investment opportunities to drive revenue uplift• Designed cross-cloud e-commerce customer experience orchestration solutions• Drove data-driven product decisions by implementing product data science -
Managing PartnerHapria - Customer Experience Design Software Sep 2016 - Apr 2017Hapria is an experience design firm with deep experience in designing products and services that delight customers. Hapria specializes in design thinking, customer journey mapping, customer and user experience design and lean product design. -
Chief Product OfficerInmoment Nov 2012 - Sep 2016Salt Lake City, Utah, UsInMoment is a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results through better experiences. Highlights of my experience as Chief Product Officer of InMoment include:• Built InMoment’s team of 15 product managers and user experience designers• Founded InMoment’s data science team leveraging predictive and big data analytics• Integrated the product and design team during acquisition of Inmoment’s largest competitor• Designed a cognitive “smart agent” based on IBM Watson that captured over 100% more feedback and 40% more actionable information• Implemented customer-centric product design and management processes• Led the transformation of web-only products to mobile-first products• Managed North American and International client advisory boards• Provided customer, marketing, and sales support in the field -
Board Of Directors Member And Board SecretaryInmoment Jan 2007 - Feb 2013Salt Lake City, Utah, Us• Represented shareholders on the Mindshare Board of directors• Served as board secretary overseeing elections, board & shareholder meetings• Executive governance through Private equity investments and acquisitions
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Chief Technology OfficerInmoment Jul 2002 - Nov 2012Salt Lake City, Utah, UsInMoment is an industry-leading customer experience management platform. My accomplishments as CTO of InMoment include:• Architected Inmoment’s SaaS platform currently handling 24x7 volume over 150 millionreviews per year and 3.8 billion customer insights• Scaled Internationally to work with 350 client brands spanning 25 industries and 128 countries• Created team culture while leading a team of over 30 engineers, QA, UX & DevOpsprofessionals• Delivered an “unfair advantage” through a NoSQL-like open-schema data engine• Designed and implemented predictive systems to recommend next-best actions• Built industry-leading telephony, web, and mobile-based products• Pioneered industry adoption of text and speech analytics• 3 patents filed protecting intellectual property• Instituted SOC II Type II controls and auditing• Frequent public speaker and industry expert on text analytics
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Director Of Product ManagementBluestep Dec 1999 - Mar 2002Farmington, Utah, UsWhile at BlueStep, Kurt was in at the ground-floor of an exciting software startup created to bring the benefits of digital communications to associations and non-profit organizations. BlueStep created e-philanthropy opportunities for association members and management tools for association management organizations. As Director of Software Design, Kurt created the product and technology vision and lead a team of designers and engineers in implementing a Web-scale collaboration platform. He was instrumental in leading the user experience team and was responsible for creating the technology innovations that powered the back-end of BlueStep's flexible data system. He also pioneered the use of modern Web technologies and implemented the first agile development methodology used by the company. Kurt was responsible for the design of BlueStep's ground breaking collaboration tools, content socialization and sharing system, and membership campaign management tools. While at BlueStep, Kurt designed a prototype of what would become a flexible data management platform leveraging the techniques of what would later become the NoSQL movement. -
Director Of Web DevelopmentSungard - Now Part Of Fis Jun 1997 - Dec 1999Wayne, Pa, UsWhile at Sterling Wentworth (which was later acquired by Sungard Data Systems), Kurt created highly interactive web-based solutions for major clients including State Farm, USAA, PricewaterhouseCoopers, and IBM. He also pioneered the Web Solutions Group at Sterling Wentworth. Kurt's major accomplishment at Sterling Wentworth/Sungard was to re-launch their highly interactive flagship product as a browser-based Web application. Kurt's team pushed the boundaries of what was possible at the time leveraging the most cutting edge Web technology available. Kurt was key in shaping the early internet strategy of Sterling Wentworth which became an integral part of their overall strategy.While at Sterling Wentworth, Kurt developed a Web framework and platform that not only moved the company's offering onto the internet but also delivered an unheard of user experience. Known for their exciting user interfaces, Sterling Wentworth insisted on something better than the simple page refresh experiences common in the late 90's. Kurt developed a framework that utilized dynamic javascript components to create desktop quality experiences and a system for asynchronously communicating with back-end servers using XML transparently in the background. This technique is commonly used today and is known as AJAX. Developing this technology put Sterling Wentworth years ahead of the competition and provided a differentiating product used at companies such as State Farm and UPS. -
Software EngineerThe Hoehne Group Dec 1994 - Jun 1997
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ProgrammerUnisys Government Systems Apr 1992 - Dec 1994Blue Bell, Pennsylvania, Us
Kurt Williams Skills
Kurt Williams Education Details
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Weber State UniversityEconomics
Frequently Asked Questions about Kurt Williams
What company does Kurt Williams work for?
Kurt Williams works for Halosight
What is Kurt Williams's role at the current company?
Kurt Williams's current role is Chief Technology Officer at Halosight.
What is Kurt Williams's email address?
Kurt Williams's email address is kw****@****ent.com
What is Kurt Williams's direct phone number?
Kurt Williams's direct phone number is +180169*****
What schools did Kurt Williams attend?
Kurt Williams attended Weber State University.
What are some of Kurt Williams's interests?
Kurt Williams has interest in Children, Skiing, Backpacking, Economic Empowerment, Snowboarding, Software Design, Arts And Culture, Science And Technology, Animal Welfare, Did I Mention Skiing.
What skills is Kurt Williams known for?
Kurt Williams has skills like Agile Methodologies, Saas, Software Design, Product Management, Analytics, Web Services, Hibernate, Javascript, Start Ups, Xml, Spring, Agile Project Management.
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