As a Technical Account Specialist, I am responsible for setting up all media and web platforms for the company's clients, as well as addressing issues and requests from both new and existing clients. I consistently seek solutions for the various digital assets of each client.

- Conduct and analyze user research, including surveys, interviews, and usability testing, to understand user needs and preferences. - Identify user pain points and behavior patterns to guide design improvements. - Develop wireframes, storyboards, and interactive prototypes to visualize and communicate design concepts. - Use tools like Figma, Sketch, or Adobe XD to create high-fidelity prototypes that showcase user flows and interactions. - Design intuitive and visually appealing user interfaces for web and mobile applications, maintaining consistency with brand identity. - Apply design principles, such as color theory, typography, and spacing, to create clean and functional layouts. - Conduct usability tests to gather feedback on prototypes and existing designs, identifying areas for improvement. - Iterate on designs based on user feedback and testing results, ensuring optimal usability and user satisfaction.

- Content Creation - Report Development - Social Media Analysis - Digital Advertising on Facebook, Google, Twitter - Digital Plan Development - Digital Structure - Digital Strategy Creation

Customer Service Agent- Conflict Resolution - Personalized Assistance - BTL Coordination - Warehouse Coordination - Customer Loyalty Building - User Identification Card Issuance