Responsible for the Program Management Office (PMO) for the Real Estate & Facilities leadership focusing on sustainability as well as defining business processes, analyzing operational efficiencies and implementation of creative solutions.

Oversee 130,000 sq ft of office space on the day-to-day operations of all facilities/office administration matters, reception, space planning and office renovation projects.

Responsible for all office facilities including real estate, vendor management, budgeting, preventive maintenance as well as employee moves and new hire onboarding.• Supervise mail center and all functions of the mail room including mail services, office supplies and inventory of all pantry and toner consumables. • Manage mail room staff including goal setting, daily projects & out of office coverage.• Support the development and implementation of strategies and plans to ensure consistent implementation of industry best practices and engineering specifications, standards and processes. • Perform quality assurance checks to ensure vendors are operating in line with company policies and procedures.• Monitor all contractual obligations & oversee vendors in regards to facility support services including custodial, general maintenance, carpentry/painting, shred services.• Support facility & equipment commissioning to test and certify performance to design specifications, standards and tolerances. • Assist in implementation of new preventative maintenance processes.• Responsible for decommissioning 69,000 sq. ft. office in preparation of move to an open floored concept location.• Partner with Project Manager on general contractor selection, build out, budget and move to new office space• Partner with internal customers & external vendors in contracting and coordinating consultative engineering design services in support of capital project renovations and capital equipment repairs and restorations.• Main point of contact for all employees for facility requests. Responsible for coordination and execution of all customer requests.• Liaison with building management & engineering on all building related requests including HVAC, custodial and general requests.• Participate in establishing & maintaining building security, evacuation procedures and periodic drills. • Responsible for budgeting, tracking and documenting expenses and facility repairs and improvements.

Responsible for the coordination and oversight of facilities (30,000 sq. ft.), human resources, IT, and office management functions for two Central Region office locations with a combined total of 80 employees.• Producer management compliance responsibility for ensuring proper licensing by all agents and brokers; experience in the licensing function and working with state departments of insurance.• Liaison for internal staff, general contractors, architects, and building management for facilities space planning, relocation, interior design, security, construction management, and facilities/equipment maintenance functions.• Supervise and oversee office operations and staff with responsibility for supporting human resources, financial and budget control, and business continuity administrative functions.• Lead the planning and coordination of company sponsored events, managing all aspects of the project from vendor sourcing, budget administration, venue location, and marketing of the event.• Primary onsite contact and “go to” person for IT and telecom related issues, working closely with IT helpdesk, infrastructure, and network support teams in coordinating troubleshooting and maintenance issues, equipment maintenance, repair, and procurement, equipment installation, and new hire setup.• Oversee the integrity and maintenance of regional producer database records, contract documents, system enhancements, and the development of and adherence to established policies and procedures.• Full accountability for the implementation and enforcement of preventative maintenance programs; facilitate maintenance projects by working with vendor sourcing and management.