Contract project management from cradle to grave: sales department collaboration; initiating and attaining city permits; customer contact, relations, and scheduling; site access planning; manufactured and consumable vendor material acquisition, storage, and transportation; utility-based energy rebate management; installation crew scheduling; city inspection scheduling, management, resolutions, and approvals; final customer approvals; customer and installer payments; and post-completion ad-hoc warranty services.

Consistently rated in the top 10% for performing inbound and outbound homeowner and insurance agent customer service and case management services, appointment scheduling, sales, troubleshooting and inquiry resolution, payment processing, and follow-up surveys via phone, email, and web communications.Performing research via the company ERP, SharePoint, and knowledge centers.Documentation of cases via extensive record-keeping and log keeping processes.

Customer assistance both in person and via phone and emails.Providing administrative, clerical, sales, and scheduling support.Managing hard-copy and digital documentation.

Optimized the file system by implementing a new reorganization project.Reconstructed the company’s policy database based on updated regulations.

Increased city voter participation through bilingual media outlets and communication models.Analyzed, created, and implemented Spanish speaking campaigns for city voting initiatives.Supervised team of office clerks for filing, communications, and data entry.