Caren Johnson Email & Phone Number

New York, United States

Lead digital transformation initiatives and manage fintech products focused on homeownership education, scam prevention, and property maintenance.- Launched and currently manage a statewide digital platform showcasing downpayment assistance programs across New York State.- Oversee development team delivering multiple web applications serving 50,000+ NYC residents annually.- Secured and maintained multi-million dollar funding relationships through strategic communication and milestone delivery.- Implemented cross-platform integration between Jira and Asana, improving team efficiency by 40%.- Led website modernization initiative, resulting in a 30% increase in mobile engagement and a 25% improvement in SEO metrics.

Spearheaded the development of digital solutions for homeownership assistance programs and lending products offered by the connected CDFI.- Digitized paper-based application system, reducing processing time by 75%- Led UI/UX initiatives, resulting in a 45% increase in user engagement- Established agile project management framework for a cross-functional team of 12

Managed digital platform for a prestigious international advertising awards program.- Orchestrated successful releases for the platform, serving 10,000+ annual award submissions- Reduced QA cycle time by 35% through process optimization- Implemented automated testing protocols, reducing error rates by 50%

Managed digital transformation of print publishing assets.- Led digital conversion of 200+ titles across multiple platforms- Developed QA framework ensuring 99.9% accuracy in digital conversions- Created a centralized tracking system improving cross-departmental visibility

Led quality assurance initiatives for enterprise client migrations and digital product launches while managing team resources and cross-functional relationships.- Spearheaded migration from Bugzilla to Jira for bug tracking, establishing new QA protocols, and improving documentation efficiency.- Led quality assurance for platform migrations from HTML5 to Drupal/WordPress, ensuring seamless user experience across multiple client sites.- Successfully recruited and onboarded permanent QA analyst, developing training protocols and transition documentation.- Managed QA team members and coordinated with cross-functional stakeholders to align deliverables with project timelines.- Orchestrated concurrent testing projects across websites, banners, emails, and apps using Jira and Basecamp.- Served as technical liaison between development and business teams, translating complex requirements into actionable specifications.

Led end-to-end digital publishing operations, providing technical and strategic consultation for independent authors launching their books across multiple platforms.- Developed and implemented QA testing protocols for cross-platform e-book functionality, ensuring seamless user experience across diverse devices and reading applications- Managed comprehensive digital asset creation, including websites, media kits, and marketing collateral for author platforms- Orchestrated simultaneous product launches across multiple distribution channels, consistently meeting pre-sale and launch deadlines- Created standardized testing environments to validate e-book formatting, navigation systems, and responsive design elements- Streamlined technical publishing workflows for indie authors, handling platform-specific requirements for major distributors

Spearheaded comprehensive QA strategy for digital products across multiple platforms, ensuring user experience and technical performance excellence.- Architected and executed test plans for high-visibility digital assets, including enterprise websites, marketing campaigns, and landing pages- Implemented cross-browser/platform testing protocols, reducing post-launch issues by standardizing QA best practices- Led security audit initiatives and load-testing operations to ensure platform stability and data protection- Developed streamlined bug-tracking systems to optimize development team efficiency and reduce resolution time- Established quality control frameworks for content validation, ensuring brand consistency and technical accuracy across all digital touchpoints- Orchestrated QA processes for complex email marketing campaigns, maintaining a 99.9% delivery success rate

Led multi-million dollar agency operations, managing a team of literary agents and overseeing contract negotiations with Big-5 publishers.- Directed agency operations, including financial management, team leadership, and strategic project allocation for a roster of 50+ active authors- Managed portfolio of publishing contracts across Big-5 publishers (Penguin Random House, Simon & Schuster, HarperCollins, Macmillan)- Led team of agents, providing strategic guidance on acquisitions and author development- Streamlined operational workflows, including payroll systems and budget management processes- Developed project allocation framework to optimize agent workload and maximize client satisfaction- Built and maintained strategic relationships with key publishing industry stakeholders

Negotiated publishing deals with major houses while establishing a reputation as a sought-after industry speaker and writing craft expert.- Secured publishing contracts with leading houses, driving successful author careers- Delivered presentations at major industry conferences, focusing on writing craft and author platform development- Developed and presented educational programs at colleges and other institutions on publishing industry dynamics and creative writing- Established expertise in author brand development, combining creative and business strategies for sustainable writing careers