Caren Johnson

Caren Johnson Email and Phone Number

Digital Product Leader | Fintech for Social Impact | Building Housing Solutions at Center for NYC Neighborhoods @ Center for NYC Neighborhoods
new york, new york, united states
Caren Johnson's Location
New York, New York, United States, United States
Caren Johnson's Contact Details

Caren Johnson work email

Caren Johnson personal email

n/a
About Caren Johnson

I'm a digital product leader who believes technology can solve real community challenges. At Center for NYC Neighborhoods, I lead a talented team developing fintech solutions that help New Yorkers navigate the complex world of homeownership. Our apps and platforms reach over 50,000 residents annually, tackling everything from downpayment assistance to scam prevention.What makes my approach unique? Before diving into tech, I spent a decade as a literary agent—a background that taught me the power of clear communication and compelling storytelling. Now, I blend that narrative expertise with technical leadership to create products that truly resonate with our users.When I'm not working with my team of developers and project managers, I'm diving into new technologies or brainstorming ways to make complex housing information more accessible. I'm particularly passionate about using Agile methodologies and AWS to build solutions that make a real difference in people's lives.I love connecting with others interested in social impact technology, digital transformation, or the intersection of storytelling and tech. Let's chat!

Caren Johnson's Current Company Details
Center for NYC Neighborhoods

Center For Nyc Neighborhoods

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Digital Product Leader | Fintech for Social Impact | Building Housing Solutions at Center for NYC Neighborhoods
new york, new york, united states
Website:
cnycn.org
Employees:
58
Caren Johnson Work Experience Details
  • Center For Nyc Neighborhoods
    Deputy Director Of Digital Products
    Center For Nyc Neighborhoods Jan 2022 - Present
    New York, United States
    Lead digital transformation initiatives and manage fintech products focused on homeownership education, scam prevention, and property maintenance.- Launched and currently manage a statewide digital platform showcasing downpayment assistance programs across New York State.- Oversee development team delivering multiple web applications serving 50,000+ NYC residents annually.- Secured and maintained multi-million dollar funding relationships through strategic communication and milestone delivery.- Implemented cross-platform integration between Jira and Asana, improving team efficiency by 40%.- Led website modernization initiative, resulting in a 30% increase in mobile engagement and a 25% improvement in SEO metrics.
  • Center For Nyc Neighborhoods
    Project Manager
    Center For Nyc Neighborhoods Apr 2019 - Present
    Spearheaded the development of digital solutions for homeownership assistance programs and lending products offered by the connected CDFI.- Digitized paper-based application system, reducing processing time by 75%- Led UI/UX initiatives, resulting in a 45% increase in user engagement- Established agile project management framework for a cross-functional team of 12
  • The Clio Awards
    Project Manager
    The Clio Awards Jun 2018 - Apr 2019
    Managed digital platform for a prestigious international advertising awards program.- Orchestrated successful releases for the platform, serving 10,000+ annual award submissions- Reduced QA cycle time by 35% through process optimization- Implemented automated testing protocols, reducing error rates by 50%
  • Stonesong
    Project Manager
    Stonesong Oct 2017 - Mar 2018
    Managed digital transformation of print publishing assets.- Led digital conversion of 200+ titles across multiple platforms- Developed QA framework ensuring 99.9% accuracy in digital conversions- Created a centralized tracking system improving cross-departmental visibility
  • Greater Than One
    Quality Assurance Analyst
    Greater Than One Mar 2017 - Aug 2017
    Led quality assurance initiatives for enterprise client migrations and digital product launches while managing team resources and cross-functional relationships.- Spearheaded migration from Bugzilla to Jira for bug tracking, establishing new QA protocols, and improving documentation efficiency.- Led quality assurance for platform migrations from HTML5 to Drupal/WordPress, ensuring seamless user experience across multiple client sites.- Successfully recruited and onboarded permanent QA analyst, developing training protocols and transition documentation.- Managed QA team members and coordinated with cross-functional stakeholders to align deliverables with project timelines.- Orchestrated concurrent testing projects across websites, banners, emails, and apps using Jira and Basecamp.- Served as technical liaison between development and business teams, translating complex requirements into actionable specifications.
  • Johnson Books & Media
    Project Manager
    Johnson Books & Media Apr 2015 - Mar 2017
    Led end-to-end digital publishing operations, providing technical and strategic consultation for independent authors launching their books across multiple platforms.- Developed and implemented QA testing protocols for cross-platform e-book functionality, ensuring seamless user experience across diverse devices and reading applications- Managed comprehensive digital asset creation, including websites, media kits, and marketing collateral for author platforms- Orchestrated simultaneous product launches across multiple distribution channels, consistently meeting pre-sale and launch deadlines- Created standardized testing environments to validate e-book formatting, navigation systems, and responsive design elements- Streamlined technical publishing workflows for indie authors, handling platform-specific requirements for major distributors
  • Greater Than One
    Quality Assurance Analyst
    Greater Than One Nov 2012 - 2014
    Spearheaded comprehensive QA strategy for digital products across multiple platforms, ensuring user experience and technical performance excellence.- Architected and executed test plans for high-visibility digital assets, including enterprise websites, marketing campaigns, and landing pages- Implemented cross-browser/platform testing protocols, reducing post-launch issues by standardizing QA best practices- Led security audit initiatives and load-testing operations to ensure platform stability and data protection- Developed streamlined bug-tracking systems to optimize development team efficiency and reduce resolution time- Established quality control frameworks for content validation, ensuring brand consistency and technical accuracy across all digital touchpoints- Orchestrated QA processes for complex email marketing campaigns, maintaining a 99.9% delivery success rate
  • Johnson Lit Agency, Inc
    Literary Agent
    Johnson Lit Agency, Inc Jan 2007 - May 2012
    Led multi-million dollar agency operations, managing a team of literary agents and overseeing contract negotiations with Big-5 publishers.- Directed agency operations, including financial management, team leadership, and strategic project allocation for a roster of 50+ active authors- Managed portfolio of publishing contracts across Big-5 publishers (Penguin Random House, Simon & Schuster, HarperCollins, Macmillan)- Led team of agents, providing strategic guidance on acquisitions and author development- Streamlined operational workflows, including payroll systems and budget management processes- Developed project allocation framework to optimize agent workload and maximize client satisfaction- Built and maintained strategic relationships with key publishing industry stakeholders
  • Firebrand Literary
    Literary Agent
    Firebrand Literary Jan 2006 - Dec 2006
    Negotiated publishing deals with major houses while establishing a reputation as a sought-after industry speaker and writing craft expert.- Secured publishing contracts with leading houses, driving successful author careers- Delivered presentations at major industry conferences, focusing on writing craft and author platform development- Developed and presented educational programs at colleges and other institutions on publishing industry dynamics and creative writing- Established expertise in author brand development, combining creative and business strategies for sustainable writing careers
  • Peter Rubie Literary Agency (Now Fineprint Literary Management)
    Literary Agent
    Peter Rubie Literary Agency (Now Fineprint Literary Management) 2002 - 2005

Caren Johnson Skills

Publishing Editing Books Proofreading Copy Editing Editorial Ebooks Content Development Content Strategy Writing Literature Online Publishing Web Content Social Media Email Marketing Publicity Newsletters Published Author Content Management Pop Culture Social Media Marketing Facebook Non Fiction Digital Publishing Jira Drupal Agile Project Management Quality Assurance Quality Control Line Editing Literary Online Marketing Public Speaking Confluence Project Management Software System Administration Amazon Web Services Cloud Computing Computer Networking Network Administration Software Installation Software Deployment

Caren Johnson Education Details

Frequently Asked Questions about Caren Johnson

What company does Caren Johnson work for?

Caren Johnson works for Center For Nyc Neighborhoods

What is Caren Johnson's role at the current company?

Caren Johnson's current role is Digital Product Leader | Fintech for Social Impact | Building Housing Solutions at Center for NYC Neighborhoods.

What is Caren Johnson's email address?

Caren Johnson's email address is ca****@****ycn.org

What schools did Caren Johnson attend?

Caren Johnson attended The City College Of New York.

What skills is Caren Johnson known for?

Caren Johnson has skills like Publishing, Editing, Books, Proofreading, Copy Editing, Editorial, Ebooks, Content Development, Content Strategy, Writing, Literature, Online Publishing.

Who are Caren Johnson's colleagues?

Caren Johnson's colleagues are John Smith, Felix Okema, Mba,ms, Cpa Candidate, Matthew Ramos, Jessica Wells-Hasan, Reynold Martin, Grace Fulop, Theodora Makris.

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