Caren Rubin Email & Phone Number

Greensboro--Winston-Salem--High Point Area

Norfolk, Virginia, United States

Developed a cohesive team through a transition period by implementing cross training, weekly one on one meetings with each team member and being available to the team to help at any time.Worked with internal and client project management and tech teams to bring one of our customers onboard with EDI capabilities. My working knowledge of EDI helped me to collaborate with the teams on order flow.Ran the day to day operations of the Order Management team including facilitating the daily stand up meetings with the planning teams and weekly meetings with other internal departments including inventory, operations, and product development. Anticipated and identified issues and initiated actions to ensure orders were processed in a timely and efficient manner.Created bi-weekly business review decks and presented them to the Nike team. • Key contact for customer inquiries• Managed a team of 10 people• Connected to customer portals and systems• Supported forecasting and billing activities• Worked with operations to understand and communicate commits and status to customers.• Ad-hoc reports and projects as needed.

Greensboro/Winston-Salem, North Carolina Area

Directly responsible for order base averaging $350 million annuallyInitiated auto allocation process for direct to consumer accounts allowing allocators to work on larger corporate accountsStreamlined process to address bulk orders by mid-month resulting in faster order confirmations, much higher order accuracy and allowing upper management to have a clear picture of shipping goals for the monthCollaborated with EDI, Customer Care, and logistics team to onboard direct to consumer account set ups including Macys, Bloomingdales, Belk, Lord and Taylor, Dillard and Neiman Marcus.Set up weekly calls with three warehouses to review all orders and address any shipping issues resulting in quicker shipping of orders.• Corporate Business Liaison• Managed a team of 8 people• Launched new brands including Katy Perry, Copperfit, BCBG, Max Azaria, Jones NY, Juicy Couture and Taryn Rose• Closed out Coach and Rachel Zoe brands when license agreements ended• Coordinated and follow through on special projects such as work orders, inventory transfers• Oversaw the returns process making sure inventory returns are processed in a timely manner for quick resale• Managed chargeback review and Analysis• Handled overall communication with Business on open/pending issues such as bulks, open projects, work orders, shipments, and system enhancements• Initiated and managed new business integration and conversion plans• Managed systems reporting to cleanse overall data• Managed and updated internal business Op’s SOP’s• Provided monthly sales snapshots to business management• Reviewed, distributed and managed all customer compliance changes• Reviewed new customer set up forms and compliance guide review• Oversaw customer/consumer service communication

Greater New York City Area

Jimlar was purchased by Global Brands Group - Over 14 years experience• Team go to person• Coordinated efforts of team members to successfully meet monthly shipping goals• Took part in monthly/weekly multi-department meetings to communicate issues within the Customer Service department• Worked across multiple brands including Coach, Calvin Klein, Frye, Mountrek, RJ Colt• Handled major accounts including Macys, Amazon, Dillard’s, Nordstrom, The Men’s Wearhouse, QVC, Bass Pro shops, Zappos• Worked closely with customers to obtain extensions, EDI transactions, substitute late goods or sell in best sellers, etc.• Created monthly sales and replenishment reports• Worked with production to place additional goods and special make ups for customers• Served as a liaison between Management and Production to ensure flow of goods• Created and maintained off price lists• Allocated merchandise to ensure timely deliveries• Participated in training of new hires

Greater New York City Area

• Reported to directly to the Vice President of Operations • Worked with sales to ensure orders were shipped in a timely manner• Managed Open to buy for the FUBU outlet and online stores• Analyzed sales reports from retailers and provided top seller report to Management• Served as a liaison between the business and credit department to get orders released from credit holds• Worked with Sales reps to show the buyers the line and made suggestions for assortments based on open to buy

Bs, Fashion Merchandising

Education record