Carey Grant, Csm Email & Phone Number

Eden Prairie, MN, US

Minneapolis, MN, US

Minneapolis, MN, US

Minneapolis, MN, US

Minneapolis, MN, US

• Coordinate and facilitate user interviews and workshops to gather and analyze requirements.
• Develop crucial functional requirement specifications, creating detailed use cases, process flow diagrams and mock-ups to support functional specifications.
• Create user stories to assist with the development of custom applications on the ServiceNow platform.
• Guide the development teams to break down large and complex user stories into simplified versions for execution.
• Create test cases to cover User Acceptance Testing (UAT) functionality from Application Mock-ups, Business Requirements and Function Specifications documents, to ensure undisputed acceptance and validation of stories.
• Function as the bridge between functional business units and development team.

• Owned and governed the Change Management process, consulting with change practitioners and deployment teams, resulting in consistent change tickets and change approvals.
• Introduced Change Implementation Readiness process to change practitioners, offering coaching and mentoring, resulting in consistent practices.
• Conducted change control ticket review, resulting in timely correspondence with change requestors for needed amendments and more efficient time management during Change Advisory Board (CAB) meetings.
• Coordinated and conducted meetings with Emergency Change Advisory Board (ECAB) to discuss change tickets meeting emergency criteria.
• Performed Post Implementation Review (PIR) process on changes flagged per company policy, resulting in correct change control closures and documentation.
• Worked with Change Owner(s) and Technology Command Center (TCC) to validate feasibility of previously approved window, identified impacts to Services and dependent components (CMDB), pre-existing Incidents at time of.

Eden Prairie, MN, US

• Provided technical product support for the complete Dell Compellent SAN environment.
• Performed analysis on system performance reports and system logs to provide solution recommendations.
• Troubleshot SAN Switches (Brocade).
• Troubleshot storage issues using VMware VSphere Client, SecureCRT, and Putty.
• Worked in a collaborative environment with multiple teams to investigate and resolve technical issues.
• Knowledge on different Operating Systems like, Windows, Linux, and VMware and basic analysis of system logs.

Mandeville, Manchester, JM

• Successfully facilitated online classroom learning using the Moodle platform.
• Developed clear and effective instructional materials pertaining to the Caribbean Secondary Education Council (CSEC) Information Technology syllabus.

Apple Valley, Minnesota, US

• Scoring standardized tests
• Question and rubric evaluation for future standardized tests

US

• Provided initial contact with customers, for product check-in and services.
• Performed basic testing to determine product needs and service solutions.
• Facilitated in-store sales, upgrades, installations and services.
• Installed and configured software.
• Troubleshot software and hardware issues.
• Contributed to training and onboarding efforts for new team members.

• Facilitate in-store sales of products and services
• Offer over the phone support to new and established clients
• Perform basic testing to determine service solutions
• Install and configure software
• Offer customer service for existing work orders, product and services
• Inventory management – ordering, receiving, and distributing

Associate Of Science (As), Information Science/Studies

Bachelor Of Science (B.Sc.), Mathematics