Carey Deyton, M.Ed. Email & Phone Number

Supporting relationships with partner schools, providing customer service to their enrolled students and their parents, and ensuring each LanguageBird student receives the best educational experience. Job Highlights: Provide consistent, compassionate customer service to school points of contact, parents, students, and referral sources. Be available for school points of contact, parents, and students to address any questions or issues relating to course enrollment, including connecting for first class sessions, how to track student progress and grades, and obtaining final course grades. Facilitate regular meetings with school points of contact. Provide consistent and expert communication both within the school and with all stakeholders including notifying parents of students struggling academically to determine what additional supports may be needed. Gather details for collaborative problem-solving and provide sound recommendations. Check in with school points of contact and parents if there are challenges such as consistent lateness to lessons, lack of homework completion, etc. Collaborate with the Head of School, members of the Admissions and Outreach Department, and/or Marketing Department on projects and program offerings, communications, and new initiatives.

Towson, Md

Executing full-cycle recruitment, onboarding, and management of contract tutors in a high-volume supplemental education program, driving over $2 million in annual revenue. Job Highlights: Sourcing applicants, reviewing resume qualifications, and completing over 600 phone screens while improving existing processes to reduce overall onboarding times by 2 weeks. Processing 1099 contracts, initiating background checks, and acquiring tutors for the platform, increasing tutor staff by 20%. Coordinating new hire training, monitoring onboarding progress, and overseeing 1,700+ tutors through the entire tutoring journey, ensuring compliance standards.Conducting data-driven performance evaluations of 400+ tutors, identifying and addressing performance management.Implementing 45-day touchpoint for new contract employees, resulting in a decrease of team support inquiries by 35%. Facilitating tutor development by performing quarterly workshops and monthly tutor newsletters with an engagement rate of over 30%. Acting as tutor team lead for school contract management of three state contracts serving over 200 students. Collaborating with prospective and existing families to provide convenient, flexible solutions while helping the program grow from 250 clients to over 15,000 during 6-year tenure.

Jonesborough, Tn

Developed all children’s programming, including story time, summer reading program, and special family programming for two county libraries. Job Highlights: Coordinated and orchestrated over 140 age-appropriate annual programs for children aged 18 months to 8th grade. Administered, dispatched, and supervised both teen and adult volunteers to assist with 72 summer reading events. Overhauled fundraising efforts to successfully support programming budgets between $5,000 and $7,000 annually. Planned and implemented summer reading special events, including communicating with and organizing vendors, performers, and volunteers, for 200-300 participants annually. Bridged library services with local schools, including the creation and implementation of a poetry competition averaging 80 submissions annually.

Gray, Tn

Taught 4 year old class consisting of 10-15 students per year while fostering a supportive and enriching educational environment. Job Highlights: Designed and implemented a developmentally appropriate curriculum, including Kindergarten awareness strategies, that aligned with early childhood education standards.Planned and executed daily lessons and activities that encouraged language development, early literacy, numeracy, and social skills.Incorporated a variety of teaching methods, including storytelling, games, art, music, and hands-on activities to engage young learners.Assisted special needs students with practical interventions and success strategies.Created a positive and inclusive classroom environment that encouraged curiosity, exploration, and respect for others.Facilitated social and emotional development by encouraging cooperative play, empathy, and effective communication among children.Supported physical development through activities that enhanced fine and gross motor skills.

Towson, Md

Collaborated in daily operations and support for a multilevel team, including 5 supervisors, 56 team leaders, and 1000+ tutors. Job Highlights: Mobilized and mentored 56 team leaders, with sub-teams of 20 tutors each, to cultivate leadership development and enhance team performance. Verified the accuracy of submitted payroll and decreased data entry errors by 60%. Compiled and processed team schedules and time-off requests, ensuring accurate coverage and timely coordination of team activities. Composed comprehensive training manuals to enhance onboarding efficiency and consistent knowledge transfer across the team. Developed and pioneered training methods and workshops for all new hire supervisors and team leaders.

Johnson City, Tn

Acted as shift supervisor for circulation desk staff while fostering a welcoming and organized environment, promoting library resources, and supporting overall library functions.Job Highlights:Monitored and guided 3 part-time circulation workers.Assisted manager and assistant manager in daily operations of the circulation department, increasing overall efficiency of patron services. Oversaw all circulation desk activities, including the check-in and check-out of library materials, issuing library cards, and managing holds and interlibrary loans.Ensured that all transactions are processed accurately and efficiently.Monitored and maintained the organization and cleanliness of the circulation desk area.Provided high-quality customer service to library patrons by assisting with inquiries, locating materials, and resolving issues.Collaborated with Children's Services to improve cross-functionality of the library.

Bachelor Of Arts - Ba, English Language And Literature, General

Master Of Arts In Teaching, Elementary Education And Teaching

Activities and Societies: Kappa Delta Pi