Eric Carey Email & Phone Number

Ann Arbor, Michigan, United States

Ann Arbor, Michigan, United States

• Managed overall and day-to-day technical relationships with key customers in regulatedverticals (Federal Healthcare, Public Safety, Finance, Education) to ensure long term adoption of Samsung devices and solutions, by.
• Provided technical leadership to customers by advising on Samsung Knox technologies and products, Android Enterprise, mobile security, EMM policy configuration, Android app development, wireless networking, and leading.
• Cleared technical roadblocks for customers to achieve authority-to-operate by performing deep troubleshooting of software and hardware, while managing escalations to internal R&D and Engineering teams.
• Setup demonstrations of Knox technologies with customers, tailored to specific customer environments to demonstrate product value.
• Drove adoption of Samsung devices and Knox products by building customer trust in the Samsung ecosystem through continuous business support and communication.
• Encouraged success of new team members via training on products, technical topics, internal processes, and managing escalations, to ensure the team delivers on providing extremely high-quality support to customers.

Ann Arbor, MI

• Managed technical escalations for several other sales engineering teams, with a focus oncollaborating with R&D to identify root causes for issues, and working towards resolution ofcomplex issues
• Served on Samsung Vulnerability Communication Process team, producing technical reportsto notify high-security customers of emergent mobile threats and how to mitigate them incustomer environments.
• Acted as higher-level technical overlay for other sales engineering roles to provide technicalsupport for especially difficult customer challenges, system architecture reviews, andsecurity deep dive sessions.
• Resolved complex technical problems preventing customer device deployments byperforming deep troubleshooting of software and hardware, identifying possibleworkarounds, and extensive testing to confirm bugfix.
• Performed detailed competitive research, and provided training to Sales Engineering team,advised Product Owners on feature development, and created technical deliverables forMarketing.
• Collaborated with Product teams from both business and technical perspectives on integration of the Tachyon product into the Samsung Knox Product Line.

Austin, Texas Area

• Managed Day-to-Day operations and communications across engineers, sales, and customers, ensuring the company hits key objectives
• Refined product concepts and collected user insights about product communication and usability by planning and conducting user experience research
• Guided the development of the Tachyon product, aligning development resources and personnel with timelines and goals for product milestones
• Supported and executed strategy developed with the top management, advising from an ethnographic perspective
• Continued Chief of Staff responsibilities

Austin, Texas Area

• Enhanced business success by keeping projects aligned with their deliverables and timelines, managing communications across engineers, sales, and customers, and advising from an ethnographic perspective
• Refined product concepts and collected user insights about product communication, workflow, and usability by planning and conducting user experience research
• Screened and recruited potential new employees

• Taught professional/academic English to Japanese speakers
• Connected with clients to learn why they were interested in lessons, and what meaning was attached to learning English

Traverse City, Michigan

• Used classroom observations to present lessons in a manner that would engage with students.
• March 2013 – Received a rating of excellent on performance evaluation.
• Ensured minimal interruption from schedule in a variety of classroom settings, from teaching calculus to high school students to assisting elementary school students with reading.

Tottori, Japan

• September 2011 – #1 Native English Teacher in terms of average lessons per week.
• Learned from students through informal interviews and observations how they found meaning in extracurricular courses. From this, crafted original lesson plans and utilized provided teaching materials to support.
• Recorded student evaluations in a computer database system, producing reports from recorded data to inform students of their progress.
• Interviewed and evaluated potential staff in addition to training new hires, maintaining the high quality standards of the organization.
• Evaluated students’ verbal and written performance and individual progress, recommending targeted lessons and adjusting educational plans to meet their personalized needs.

Greater Detroit Area

• Used classroom observations to present lessons in a manner that would engage with students.
• Ensured minimal interruption from schedule in a variety of classroom settings, from teaching biology to high school students to assisting elementary school students with mathematics.

Master Of Arts (M.A.), Social Sciences

Bachelor Of Science (Bs), Anthropology, Academic Minor In Biochemistry

Activities and Societies: University of Michigan Student Members of the American Chemical Society