Carey Hart, Mba Email & Phone Number

Tucson, Arizona, United States

Developed new role within the division, identifying staffing challenges, revenue bottlenecks, and pain points within the current structure. Managed staff relationships, creating policies and procedures to increase accountability. Restructured practices within the organization to achieve financial and productivity targets.Below are other highlights:•Developed budgeting review for stakeholders to increase transparency, creating a consistent budget surplus.•Increased net collections by 17.2% while decreasing supply spend by 55.3%•Designed standardized processes based on industry best practices, increasing financial collections by 70%.•Managed a $12 million budget for six surgeons, one physician assistant, and one audiologist.

As a Client Success Manager, I cultivated and nurtured collaborative relationships with various departments and external clients to achieve defined client account objectives. I was tasked to conduct on-site visits to evaluate client account requirements and collaborate with the management team to acquire new accounts, encompassing site audits and visits for comprehensive assessments.Below are my notable accomplishments:• Acted as a proficient authority in the revenue cycle industry, staying updated with the latest regulatory and environmental developments.• Collaborated with clients during the budget-setting phase to establish challenging yet attainable goals by leveraging forecast models.• Managed $2.9M in revenue through proactive monitoring and analysis of assigned client accounts, resulting in maximized revenue growth and profitability.• Maintained effective communication with the operations processing team to address client requirements and oversee transaction processing, resulting in reduced accounts receivable days and aging.

While serving at Banner Health, I formulated business and strategic planning documents for the division to foster growth and improve overall performance. I performed detailed market analysis to assess industry trends and recommend effective business strategies. It is worth mentioning that I initiated strategic programs to ensure divisional expansion and alignment with the Department of Medicine objectives. I oversaw administrative infrastructure to facilitate divisional operations, encompassing staffing levels, compensation plans, organizational development, recruitment, retention, and team-building initiatives.The following are my renowned contributions:• Played instrumental role in supervising business operations for Ophthalmology and Otolaryngology departments within the Department of Medicine.• Coordinated with leadership team to develop and implement processes for new/existing programs and systems to maximize efficiency and revenue.• Contributed to faculty recruitment, including financial proforma development, appointment process, credentialing, and other related hiring requirements.

As a Service Line Manager, I implemented a telehealth initiative amidst COVID-19 pandemic, ensuring uninterrupted revenue generation and providing continuous care to patients. I developed and executed a streamlined surgery scheduling process, resulting in significant reduction in insurance denial rates. It was my key responsibility to deliver comprehensive oversight and management of onboarding processes for new providers and clinic locations. I ensured strict compliance with legal guidelines, internal policies, and quality standards. Moreover, I managed staff relations, encompassing performance management, staff satisfaction, and conflict resolution, while overseeing scheduling, recruitment, and payroll operations.My key successes during this role were:• Boosted Gross Collection and Net Collection Rates by 14% and 12%, respectively.• Optimized Accounts Receivable turnover to reduce number of days outstanding by 19 days.• Fostered personal and professional development for 15 direct reports through continuous mentoring, process improvement, and educational opportunities.• Led successful efforts to decrease percentage of denied insurance claims by optimizing billing processes, resulting in significant improvement from 8.5% to 3.6% over six-month period.• Designed financial and productivity dashboard to share with 13 providers, enabling informed decision-making and performance management.

Denver, Colorado

As a Client and Implementation Coordinator, I managed coordination, facilitation, and post-go-live support for the successful implementation of new telemedicine and remote EEG interpretation sites. I also developed and executed a comprehensive onboarding project plan for all new sites. Identified and capitalized on potential business opportunities for organizational growth. Furthermore, I coordinated monthly reporting, reviewed invoices, and monitored outstanding account balances for efficient financial management.My signature achievements were the following:• Served as primary point of contact for client account management across 200 facilities nationwide.• Provided regular and clear updates to internal/external stakeholders on progress of monthly/quarterly initiatives for effective communication and transparency.

Greater Denver Area

In this job role, I designed and implemented workflow, policies, and procedures for start-up organizations to ensure smooth and efficient operations. I was tasked to facilitate successful physician credentialing at partnered hospitals and ensured the timely completion of state licensing requirements for physicians. Also, I was the one who designed and established a robust quality reporting system for organization.My major contributions include:• Established and maintained positive relationships with partnered hospitals and rural health initiatives.• Provided comprehensive oversight for telehealth operations across four service lines and 20 physicians for uninterrupted patient care and revenue generation.• Achieved successful accreditation by The Joint Commission for organization while overseeing compliance to ensure ongoing readiness for continued accreditation.• Built and managed Specialist TeleMed as start-up organization in close collaboration with CEO, including developing policies, procedures, and marketing efforts.

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations, 4.0

Associate Of Arts (Aa), General Studies

Bachelor Of Science (Bs), Business Administration, Management And Operations, 3.76