Rob Carey Email & Phone Number

United States And Canada

Senior Project Manager - Engineering and Restructuring companies for International Services, Inc.

United States And Canada

Provide individual instruction and consultation to CEO's, business owners, business managers, and front line staff regarding business plans, market feasibility, financial viability, operations management, and legal structures. • Assume control of most clients companies until Senior Staff is adequately trained, coach all Senior Staff during the transition to ensure lasting behavioral modification. • Turn failing operations into profitable self sustaining systems based organizations. • Develop specific areas of expertise within the arena of business development and apply this knowledge through new training programs, consulting tools, research projects and other business assistance programs.

Orange County, California Area

Consulting company with "Service First" approach helping small businesses thrive.Implement income-generating strategies, cash flow management systems and proven techniques to correctly price and market services and products for both internet and brick-and-mortar companies.• Turned around 8 locations of a healthcare company, taking the region from being ranked lowest to highest and increasing revenue up to 33% within 8 months. Restructured the organization, assessed and hired staff, implemented customer service systems, and created KPIs.• Leveraged prior internal experience as a GM at Marriott Hotels to write new Operations Guidelines that empowered employees to provide better service during restructuring. • Led repositioning project for independent hotel with a market ranking of 127th (of 129). Reorganized structure, implemented new systems, redirected focus onto cleanliness and service, and launched rebranding campaign which improved market ranking to 5th (of 129).• Restructured and rebranded struggling steel company by cutting costs 40%, creating new marketing plan, conducting S.W.O.T. analysis, and linking employee strengths with company mission. Guided CEO and senior staff to redesign product line. Optimized profitability and improved market share, positioning the company as a preferred vendor in the local area.• Streamlined supply chain operation and increased rate of production 300% within 6 months for truck manufacturer by implementing better systems, improving procurement, and training employees. Created real-time production schedules and reports that evaluated speed and process. Initiated daily meetings that greatly improved communication. Created cash flow projection model used by all 3 stores used to manage forecasting.

Fullerton, Ca

Led operations, re-branding and market positioning for three manufacturing locations. Managed GM's with a team of up to 75 employees. • Mentored operations managers in leadership, HR best practices and training, employee retention. • Created a forecast model that tracked performance in real time, which established predictable outcomes and profits. • Analyzed supply chain and part usage, then created new procurement process that increased production by 200% with no added headcount. • Doubled parts and service revenue by developing brand marketing strategy that unified all three locations and increased market share and visibility. Launched social media presence, including marketing product and service videos that emphasized the company’s long-standing expertise. Created and implemented an employee performance based incentive program leading to 200% increase in parts revenue.• Created functional organizational charts, established roles and responsibilities, and consistent processes across all locations, including weekly leadership meetings. Upgraded and standardized system processes, which improved P&L execution across all three sites.

United States

Provider of facial rejuvenation, laser treatments and other cosmetic surgeryProvided support to physicians by leading office, business, and sales operations teams for multiple surgical centers. Managed a team of 8 practice managers. • Turned around failing regional operations, increasing revenue over $53 million in a challenging economy, while replacing 75% of under-performing center management. Completed restructuring three months ahead of company expectations. Transformed Beverly Hills center alone from one of the lowest ranking centers to #2 (of 75) within 7 months. • Served as change agent to develop professional culture by reworking schedules and establishing a focus on high quality patient / customer service and HR best practices.• Implemented Patient Profile Experience, a company-wide initiative that provided consistent guidelines for patient service and improved referrals and retention. • Executed roll-out of new CRM system for the region which centralized all patient data and improved the patient experience.

United States And Canada

Provided individual instruction and consultation to CEO's, business owners, business managers, and front line staff regarding business plans, market feasibility, financial viability, operations management, and legal structures in the United States and Canada.• Acted as change agent to overhaul and improve client organizations while coaching CEO's and training staff to increase customer service and profit margins. • Averaged an increase of 25-55% in ROI upon completion of projects. • Implemented change management processes that moved family-run businesses from a dependence on specific personnel to more profitable self-sustaining systems.• Rated by clients as "excellent" in business analysis and process re-engineering.

-Oversaw 300 staff members in multiple locations in the lower Manhattan area, while simultaneously managing and operating $30 million in assets. -Recognized as the only Area Manager out of six peers who consistently exceeded all performance objectives and sales goals. -Presented quarterly business review to Senior Management, which included financial state of the market, market outlook, financial forecast and operational improvements moving forward-Participated on a task force charged with improving quality and cleanliness standards company wide.-Created a dynamic employee training and team-building program for General Managers improving performance of all clubs in ROI, service and cleanliness-Created an internal training program for managers to learn needed operational skills to progress within the company-Also successfully developed two District Managers and three General Managers for new positions from internal and external candidates. -Created and maintained first response Red Cross Emergency Comfort Center during the September 11th crisis. Housed and fed over 100 National Guard troops and Emergency Response Teams.-Presented weekly updates to Senior Management on progress of comfort station, scheduling and transition schedule of employees within the affected area while ensuring clubs affected by crisis were operational within three months-Coordinated resource and emergency volunteers, counselors to staff and operating center during the first three months of the crisis, while maintaining Area Manager duties and responsibilities in other company locations.