Cargill Chan Email & Phone Number

Richmond, Bc, Ca

Canada

Remote and onsite support to clients:- Information gathering and documentation of new clients for onboarding.- Responding to tickets and calls and support during business hours.- On call first response to urgent issues. Evaluation, response, troubleshooting and resolving within service timeframe. - Troubleshooting, deployment and maintenance of clients IT infrastructure and software. - Tracking time, expenses and kilometers and documentation.Experience working with:-… Show more Remote and onsite support to clients:- Information gathering and documentation of new clients for onboarding.- Responding to tickets and calls and support during business hours.- On call first response to urgent issues. Evaluation, response, troubleshooting and resolving within service timeframe. - Troubleshooting, deployment and maintenance of clients IT infrastructure and software. - Tracking time, expenses and kilometers and documentation.Experience working with:- Routers/firewalls: different brands according to client's assets. Basic troubleshooting, creating VPN accounts.- Switches/APs/Small networking devices: Configuring, troubleshooting and maintenance.- Active Directory: Onboarding/offboarding accounts and machines, troubleshooting, maintenance.- Office 365/Office 365: Managing clients accounts, licenses, products and maintenance of Exchange accounts both on cloud and on premises. - Microsoft Azure: Introduced to working with Azure services and active directory.- Custom application support to various clients. (e.g. Office 365 Suite, Active Directory, Adobe Suite, AutoCAD, REVIT, Worldox, PCLaw, Amicus, Exact MAX, LotusNotes, etc.)- Working with OSX - Troubleshooting and maintenance. - Using ticketing and time tracking software: Kaseya, ConnectWiseSkills: - Strong collaboration and teamwork skills.- Great communication skills with clients, updating issues, setting expectations.- Working under pressure and mitigating urgent issues, quick response to emergencies. - Dealing with dynamic work developments requiring constant creative attention.- Developing innovative solutions and ideas to address changing circumstance- Foreseeing risks and coming up proactive solutions.- Organizing and documenting solutions and gained knowledge. Show less

The Bahamas

-Managing and coordinating with a team of 8 members to ensure fulfillment of contracts by tracking status of goods in real-time.-Planning and monitoring inbound and outgoing deliveries. -Supervising logistics, warehouse, transportation, and customer services. -Working with other departments to incorporate logistics with company procedures and operations. -Delivering solutions to any logistics problems while maintaining a high quality of service.-Ensuring Warehouse Management… Show more -Managing and coordinating with a team of 8 members to ensure fulfillment of contracts by tracking status of goods in real-time.-Planning and monitoring inbound and outgoing deliveries. -Supervising logistics, warehouse, transportation, and customer services. -Working with other departments to incorporate logistics with company procedures and operations. -Delivering solutions to any logistics problems while maintaining a high quality of service.-Ensuring Warehouse Management & Inventory Management Software are up to date.-Maintaining reports and records of inventory Show less

The Bahamas

• Install and configure computer hardware operating systems and applications and support the roll-out of new applications.• Test and evaluate new technology. Conduct testing and debugging of programs • Monitor and maintain computer systems and networks as it relates to clients’ store locations.• Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Maintain an updated database for all product-related records and keep records of… Show more • Install and configure computer hardware operating systems and applications and support the roll-out of new applications.• Test and evaluate new technology. Conduct testing and debugging of programs • Monitor and maintain computer systems and networks as it relates to clients’ store locations.• Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Maintain an updated database for all product-related records and keep records of customer interactions• Follow regularly scheduled visits and provide oversight of Customer Store Locations• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help in setting up systems or troubleshooting phone and computer issues.• Educate customers on company products and services and assist in providing them with advertising information, procedural/instructions/ documentation and relevant reports• Work closely with Sales Consultant to evaluate the effectiveness of Customer Service execution assessing company’s marketing strategies and their efficacy in affecting sales• Own responsibility for success of clients’ Customer Service Satisfaction and meeting company’s marketing goals.• Establish a good working relationship and collaboration with the Marketing Department, Sales Consultant, other IT technicians and Operations Department Supervisor • Work with Marketing team and Sales Consultant to coordinate and participate in promotional activities and trade shows. Show less

Nassau, Bahamas

-Handling support tickets with software and hardware vendors, evaluating, determining root cause, collaborating with internal and external technical support to ensure problem resolution and customer satisfaction. -Organizing, reporting and updating technical documentation and service data whenappropriate. -Maintaining effective communication with custodian to effectively troubleshoot, report and perform all necessary IT services, including preventative maintenance to ensure full… Show more -Handling support tickets with software and hardware vendors, evaluating, determining root cause, collaborating with internal and external technical support to ensure problem resolution and customer satisfaction. -Organizing, reporting and updating technical documentation and service data whenappropriate. -Maintaining effective communication with custodian to effectively troubleshoot, report and perform all necessary IT services, including preventative maintenance to ensure full operation of ATMs. -Troubleshooting customer issues relating to various hardware and software problems and ensuring accuracy and completeness of logged issues. Show less