Cari Bethards Email & Phone Number

Des Moines, Iowa Area

• Responsible for accepting and processing orders that come into the Des Moines Configuration Center. • Clarifying discrepancies with the ECS (Enterprise Configuration Services) team, and ensuring all orders are prepared and sent out accurately.• Receives and Documents daily and weekly orders, passes information to teammates, and uploads information in to Enterprise Configuration Services website.• Records inquiries, repair and service requests, resolves request or directs it to appropriate technical area, tracks status and follows up to ensure client satisfaction.• Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, and systems status.• Monitors Client 2000, WANDA, and shared mailbox queues for incoming requests throughout the day; prioritizes requests appropriately.• Escalates to senior staff and management when solution is unclear. Reports problems with procedures.

Des Moines, Iowa Area

• Responsible for coordinating activities and resources in support of technical projects with low to moderate risk and complexity, impacting a large number of users and/or departments.• Provide governance of technical computer equipment impacting all of the Wells Fargo company.• Communicate efficiently with users, customers, and other departments to ensure compliance with governance.• Technical experience such as Desktop Networking and other technical applications and knowledge of technical project management methodologies and tools to ensure all projects adhere to high quality standards, meet customer expectations and ensure they are delivered on time and within budget

Direct Mail, data mining, promotion analysis, crystal report writing, budgeting, expense anaysis, and customer service.Oasis Super Playmate, Bonus Point Scheduler, Marketing Manager, Personal Banker, and Tiered Rewards.

Des Moines, Iowa Area

Consulted with Clients about their accounts and relayed information from our IT specialists to the client in a more comprehensive manner.