Head of the AI Governance Practice - Institutionalize responsible AI governance strategies and organizational structures, including risk mitigation gap analysis reviews, personal and sensitive data evaluation and compliance strategies, implementation of appropriate policies, processes, and practices, development and delivery of ethical choice coaching and annual training, institutionalize continuous monitoring and reporting, and systematize the use of diverse stakeholder inclusion strategies and operational routines. Certified as a ForHumanity Independent Auditor of AI Systems (IAAIS) governance structures, Inclusive Change Management - Develop and implement inclusive change management strategies and plans for clients including scoping by way of strategic employee engagement, user acceptance testing, generating buy-in through employee explanation sessions, and setting clear execution expectations. Develop and leverage reliable decision analysis tools, alternative options, risk management frameworks, and feedback loops. Research Agenda - Establish and guide the firm’s research agenda. Conduct high-quality, insightful, and scholarly research to inform educational products. Publish research findings, articles, and supplemental learning materials.Content and Curricula - Develop, test, iterate, and deliver curricula to adult learners on topics related to inclusive change management, diversity, equity, inclusion, and belonging, digital transformation, responsible and ethical procurement and governance of high-risk AI, and data literacy.Surveys and Assessments - Develop and administer assessments, tests, and survey instruments. Analyze and evaluate response data. Visualize results and create data stories and case studies.

Courses: AI and Leadership

Strategy and Planning - Responsible for identifying market opportunities, sourcing funds, establishing new lines of business, selecting strategic partners, and determining the strategic direction of the firm.Curricula and Content Creation - Develop, test, iterate, and deliver hands-on STEM curriculum for all levels of learners - online and in-person. Ensure all diversity and inclusivity goals and objectives were incorporated into curricula designs. Conducting user experience and user acceptance testing with progressive iterations.Operational Oversight - Oversee all daily operating aspects of the business. Establish and administer policies, processes, and practices related to human resources, quality assurance, procurement, sales, marketing, customer care, and accounting.

Technology Product Development and Governance - Served as a senior executive leader to orchestrate all aspects of development and governance of B2B,/B2C/B2G e-commerce platform with 150+ tenants. Responsibilities included: • product roadmap• resource alignment and scheduling• technical and functional project scoping• web policy development• user experience testing / UX design (including WCAG accessibility compliance)• user interface and user acceptance testing and refinements• ERP integrations• POS integrations for multi-channel sales• pre- and post-launch data integrity issues• implementation testing • pre-sale proforma/ROI assessment• inventory procurement strategy and analytics• post-launch quality control and risk management• stakeholder communications• internal and on-site staff and client training• demand generation strategies• proactive and reactive SEO implementations• post-launch SLA, KPI, and financial strategiesData Governance and Analytics - Responsible for benchmarking and monitoring:• Sales data (150+ web properties)• Implementation metrics (50k+ annual labor hours)• Supply chain data (500k+ skus, 1800+ suppliers, 150+ web properties)• Logistics data (1M+ transactions annually)• Call center data (15+ CSR's, 75+ inbound lines, 250+ inbound email addresses)• Help desk data (150+ web properties)• P&L data (150+ P&L's, 12 shared corporate cost centers)• Digital marketing data (150+ web properties) - Google Analytics, Google Adwords, SEOMoz, keywords, backlinks, reputation, SERP’s, schema, email campaign analytics Scrum Product Owner - Utilized PMI, Agile, and PMP disciplines to maintain 3 highly competitive products generating $60M+ annually, including developing and managing:• Product vision setting• Product backlog management - epics, user stories, story-splitting, refinement, and prioritization• Release notes • Multi-stakeholder communications

Corporate Strategy, Change Management, Process & Resource Alignment: • strategic position evaluation, option evaluation and prioritizing, collaborative plan development• change management planning and implementation• data literacy, quantitative and qualitative data analysis to establish new norms, policies, allocation methodologies• user experience and user acceptance testing and refinements• KPI’s and dashboard development• staffing and resource alignment• business acceptance vetting• business exit processes• resource needs analysis • process improvement methodologies• operations optimization approaches• customer satisfaction (NPS) improvements• coach and train executives, directors, managers, line staff, and professional teamsERP, CRM, and CMS Implementations - provided consulting and augmented project management support on implementations for:• JD Edwards• Oracle• Salesforce.com• Insightly• Method CRM• HubSpot• Happy Fox• WordPressLMS Development and Implementation Support - provided strategic consulting on the ground-up development of two proprietary LMS platforms utilized by students in the high school and university market as well as off-the-shelf solutions including Blackboard, Canvas, Schoology, Camtasia, and Articulate. Government Contracting Support - provided consulting and analysis support on procurement strategy, red-team reviews, RFP response writing, small business subcontracting planning, bid preparation, and general ledger alignment for government contract cost accounting compliance.Pay and Compensation Plan Overhaul - provided strategic oversight and support to convert 30+ fully commissioned account executives to a new compensation structure. New system aligned selling behaviors with supply chain management strategies to improve supply chain performance by 240% without diminishing actual paid sales compensation.

Culture Change & Communications - Conducted strategic planning and development for internal and external culture change campaigns related to:• Employee internal communications o diversity and inclusion initiatives o digital transformation initiatives o employee transition programs o policy and process updates o compensation and benefits program updates• US Army Manpower & Reserve Affairs internal communications campaigns o Diversity, equity, and inclusion o Harassment prevention o Sexual assault prevention o Health Promotion/Risk Reduction o Suicide prevention o Alcohol prevention o Mental health stigma reduction campaign Market Research and Oversight - Conducted planning and implementation of various research methodologies including, but not limited to: • pre-cognitive research• eye-tracking and brainwave research• qualitative surveys • quantitative interviews, focus groups, open-ended surveys• user acceptance testingDigital Marketing - Implemented and maintained digital presence tactics including strategic planning and content development for:• SEO• SEM• paid search ads• keyword optimization• strategic content development• tagging enhancements• WCAG2 complianceSponsorship Management - Procured and oversaw sponsorships for television, trade shows, sporting events, and community-based programs with $1M+ budgets Conferences and Trade Shows - Conducted end-to-end execution of conferences with $1M+ budgets and 600+ invited attendees each. Business Development and Retention - Led business opportunity pitches including sole source justifications, response writing, time and materials cost builds, and firm fixed price bids culminating in $650M+ in contract ceiling with $200M in funded requests across 35+ task orders. Subcontractor Management - Responsible for monitoring and ensuring subcontractor performance on a variety of studies produced by McKenzie and Company, Gallup, and other mid- and small- firms.

Employee and Customer Engagement / Experience Strategies - Developed customer and employee journey strategies including, but not limited to SEO/SEM strategies, market penetration strategies, social media engagement strategies, content marketing strategies, messaging strategies, engagement and retention strategies, and product/benefits development strategies. Audience Segmentation Analytics - Conducted strategic audience segmentation based on demographic geographic, social, and lifestyle factors. Determination of statistical significance for each sample size through CHAID clustering and other segmentation techniques.Branding and Demand Generation - Responsible for business plan development, product development, product branding, platform and program features, website user experience, print components, reporting components, operational synchronicity, marketing campaign planning sales demo sites, staff training, and execution of turn-key years of service recognition program. Business Development - Created and delivered B2B pitches for e-commerce solutions ranging from $100k to $10M+ opportunities.