• Worked closely with brokers, correspondents and account executives. • Provided the central communication link with the client to spearhead problem solving and to minimize loan processing times. Also provided and facilitated the communication link between the client and the Underwriting department.• Handled a pipeline that can close at least 75 units per month to a maximum of 125 units per month • Processed multiple files within pipeline, all at different stages of the approval process. • Collected, verified and analyzed all documentation required for submitting files to Underwriting• Responsible for communicating underwriting conditions to both the borrowers as well as the loan originator • Cleared basic underwriting conditions per CCA 1 authority• Tasked conditions to Underwriters for review.• Ordered/reviewed Fraud Guard, 411.com, Real Quest, and Google• Completed FHA appraisal logging and data integrity scrubs• Communicated with brokers and correspondents to facilitate the movement of the loan files through the ROC acting as liaison to branch operations in resolution of problems• Managed daily pipeline report, called out on loan status (i.e. locks expiring, loans not yet received, conditions not yet received. Initiated loan termination after 60 days of inactivity. Followed up on all suspended and countered loans. • Run daily lock expiring report and notified brokers and AE’s of expiring lock. • Requested tax transcripts and social security verification for files and uploaded results for underwriter review• Able to perform initial rate locks, lock extensions, and pricing on loans. • Maintained debt monitoring reports through Fraudguard and notified brokers of new tradelines or credit inquiries

• Received and reviewed all incoming short sale requests• Worked with third party agents to request needed documentation such as purchase contracts, bank statements, tax returns, pay stubs, and financial statements for review• Processed routine transactions, document loan history, and respond to customer and/or 3rd party inquiries• Researched and prepare documentation and/or analyze requests in accordance with established guidelines and determine appropriate course of action• Maintained monthly production goals and quality scores

• Created and funded a high volume of wire disbursements to borrower and/or title company daily• Ordered and reviewed title policies, endorsements, appraisals, and property insurance for daily draw requests• Reviewed all mortgage loan documents to include mortgage, promissory note, guaranty, construction loan agreements, authorizations, HUD 1 statements, and appraisals• Approved all wire transactions for draw administration team up to $150,000• Prepared satisfaction and lien releases for paid out loans• Processed and finalized all modification requests for borrowers • Posted and balanced borrower payments daily and insured day end reports balanced for management • Updated office policies and procedures and performed audits to ensure employees complied with changes• Obtained proof of insure for Flood, Hazard, Condo and General Liability Insurance for portfolio• Monitored insurance tracking reports to add or cancel force placed insurance or flood as needed • Tracked and approved employee vacation and paid time off requests for draw administration department • Assisted Retail refinance specialists by running refinance quotes for borrowers for a variety of loan programs• Reviewed weekly and monthly delinquency reports to notify borrowers of past due status• Ran month end reports for Senior Management and transmitted reports to corporate partners• Processed and maintained all incoming short sale requests and approvals• Handled all default borrower demand notices and completed referrals to foreclosure attorney • Audited Employee work performance from draw files to post closing and submitted results to management