Cari Bacon Flick Email & Phone Number

Portland, Oregon, Us

Portland, Or, Us

As a member of the HR Leadership team reporting to the CHRO, I lead the business partner function to deliver on divisional and enterprise-level talent plans. These include routine HR functions such as running succession planning and the annual performance cycle as well as designing custom solutions based on specific business needs. As a working manager, I support executive VPs directly and lead the team.Select Achievements:• Established new annual divisional talent plan processes to identify key priorities and influence HR agenda• Execute on succession planning to achieve at least 50% internal hires• Serve on leadership team to reduce turnover for our first-year customer service professionals by 35 percentage points• Supported multiple reorganizations by leading the organization design process

Portland, Or, Us

Portland, Oregon, Us

Helping organizations meet their objectives by aligning their people, processes and technology.

Portland, Oregon, Us

Improve the customer experience for our distribution partners and policy owners through operational excellence. Oversee the improvement and management of teams responsible for new business administration, in-force customer support and administration, reinsurance administration, vendor management, compliance, business continuity and division portfolio management; partner with legal, compliance, IT, HR, Finance and several other internal and external stakeholders to improve customer outcomes.Select achievements include:• Reorganized Operations teams to improve cost structures and front line management quality• Introduced new customer experience standards to raise the level of service for two customer-support teams• Added new vendor capabilities to save 3 days of process time and improve completeness of new applications; add SLA’s to vendor contracts to add accountability and clear expectations• Implemented Lean and Lean Management System for Operations and Underwriting; established updated key performance metrics, standardized work, improved front-line staff problem solving and manager coaching capabilities; reduced staffing levels, staffing costs and improved lead time by 3.5 days as a direct result• Wrote business case, developed vision and sponsored development of new e-application system; led development of adoption strategy and plans • Led implementation and change management efforts to achieve 45% adoption from external distribution partners within first 5 months; resulted in .25 FTE gain • Oversaw project management of key divisional initiatives, including a new product launch and new technology implementations, ensuring outcomes were met or exceeded• Led multiple division-wide cross functional initiatives and teams: field compensation administration, sales placement improvement, customer focus strategy, lead time improvement and portfolio management

Portland, Oregon, Us

Created new integrated Talent Management function and developed 3 year roadmap integrating Performance Management, Manager & Leader Development, Succession Planning, Diversity & Inclusion, and Talent Acquisition. Member of HR Leadership Team, reporting to the CHROSelect achievements include:• Achieved staffing performance standards while improving cost per hire to be below benchmark; sponsored addition of Recruitment Process Outsourcing model to increase scalability & flexibility• Sponsored migration of performance management system from manual process to new HRIS system (Workday); redesigned business processes, created change management plan• Successfully managed team through 45% staff reduction and 60% cut in services in order to meet HR and enterprise expense goalsAs part of a development plan, complete a rotation in a business unit to increase my competency in business operations. Select achievements include:• Developed & implemented new sales management processes: quarterly sales plans, management of underperforming distribution partners, quarterly reporting for independent distribution• Led development & implementation of new compensation plan for sales staff including new head of sales and 3 sales staff positions; created new junior Regional Director position• Managed strategic partner relationship for key distribution partner; managed team responsible for $3.2 million in sales; negotiated compensation agreements; streamlined compensation operating processes• Led development and implementation of new discount program to solve problems in underperforming block. Member of HR Leadership Team, reporting to CHRO.

Portland, Oregon, Us

Overview: Managed the teams who created strategic talent plans for business units and were responsible for talent acquisition.• Directed enterprise-wide business partner team. Established solidly performing team within first year after 75% turnover of team members; established job family, new manager roles and introduced new junior role within the BP team to better leverage talent• Sponsor of enterprise projects and programs as part of senior HR staff; workforce flexibility, key talent retention, Partner of Choice HR metrics, performance management design and execution, HR project and resource planning• Sr. HR Business Partner responsible for Marketing and Contact Center: on boarded new executives, supported creation of new organization including re-organization and hiring new staff • Improved capabilities for organization capability assessment, organization design, including restructuring; consistently rated top performing team by customer groups• Directed design, management and administration of workforce redeployment program to support organizational restructuring of over 400 employees within 3 years with no adverse impact; able to retain 60% of impacted employees choosing redeployment pool.• Directed changes to Staffing functions, including establishing key metrics, standardized business practices, negotiating contracts and SLA's with key partner vendors, resetting roles & expectations for staffing partners, and improving processes to improve both quality and service efficiency.

Portland, Oregon, Us

Overview: Managed staff responsible for development of core OD programs: management development, change management, customer service; articulated company's core values and embedded into organization• Successfully led development of business case and subsequent sponsorship of implementation of the company’s first learning management system• Co-created a new OD department, merging together three organizations (process design, training, OD) to create a cohesive new department; established shared services model for e-learning design• Reengineered corporate training and development department to increase skill sets and quality of training programs; established and led a cross-divisional training group to identify and implement consistent practices

Dallas, Texas, Us

Managed business analysts, technical writers and instructional designers/trainers to support a variety of business initiatives.

Vancouver, Washington, Us

Vancouver, Washington, Us

Vancouver, Washington, Us

Vancouver, Washington, Us

Ba, Speech Communication And Rhetoric

Education record