Charissa Frantz Email & Phone Number

Ojai, California, United States

Maintains and oversees Resort grounds and buildings to ensure that the workspace and guestrooms are safe and functional. Duties include assisting VP of Sales & Marketing & Executive Committee, and inspecting facilities to meet safety regulations and coordinating renovations and updates.- Trained and mentored 10+ new and existing employees on up-selling strategies, customer relationship management, and advanced software knowledge- Promoted within 6 months for superior performance- Guest-focused approach to troubleshooting, resolving problems and ensuring repeat business- Recognized for continually delivering spectacular customer service- Applied project management principles to plan and define project scope, objectives, tasks, timelines, and resource requirements for various sales-related projects.

Ojai, California, United States

Ojai, California, United States

Ojai, California, United States

Ventura County

- Led and executed all aspects of stage management for a majority of college and professional theatre productions.- Collaborated closely with directors, designers, and technical crews to ensure the successful realization of creative visions.- Coordinated rehearsals, technical cues, and backstage activities, ensuring smooth and timely performances.- Managed a team of production assistants and stagehands, delegating tasks and supervising their work.- Developed and maintained detailed production schedules, call sheets, and prompt books.- Implemented safety protocols and emergency procedures, ensuring the well-being of the cast and crew.- Oversaw the organization and maintenance of props, costumes, and set pieces.- Problem-solved and made quick decisions to resolve on-site issues during performances.- Collaborated with actors to ensure a clear understanding of blocking, cues, and timing.Hansel & Gretel - Stage Manager - dir. by Brian HotchkinsRiders to the Sea - Stage Manager - dir. by Brent WilsonThe Mikado - Stage Manager - dir. by Brent WilsonJekyll & Hyde - Stage Manager - dir. by Brent Wilson

Orlando, Florida, United States

Led immersive and entertaining boat tours through the jungle, providing a memorable and educational experience for thousands of guests annually.- Crafted and delivered engaging, humorous, and informative narratives that captivated audiences of diverse backgrounds, ensuring a delightful experience for all passengers.- Worked collaboratively with a diverse team of fellow Skippers and park staff, fostering a positive work environment and contributing to the overall success of the attraction.- Exhibited outstanding customer service by actively engaging with guests, addressing their inquiries, and enhancing their overall enjoyment throughout the journey.

Ventura Ca

Ventura, Ca

Provided crucial support to the owner of a prominent gymnastics gym, ensuring the seamless operation of daily activities and contributing to the overall success and growth of the business.- Efficiently managed scheduling, appointments, and correspondence, optimizing the owner's time and enabling them to focus on core business responsibilities.- Assisted in financial record-keeping, including invoicing, expense tracking, and budget management, leading to improved financial transparency and cost-effectiveness.- Acted as a liaison between the owner and gym members, resolving inquiries, concerns, and feedback promptly to maintain a high level of customer satisfaction.- Led various projects to improve gym operations, including process improvements, facility upgrades, and customer engagement initiatives.

Ventura, Ca

Theatre/Theatre Arts Management

Theatre/Theatre Arts Management, A

Activities and Societies: Student Award Technical Theatre 2014-2015 Theatre Technician Carpenter Prop Designer