Oversee all activities of various departments within the organization with attention to efficiency. Work closely with senior management and stakeholders to develop and implement operating policies and procedures to carry out initiatives, organize and plan for upcoming fiscal year. Conduct extensive market evaluation to develop effective marketing strategy. Direct marketing representatives on customer engagement and relationship building. Oversee Claims handling by working closely with Third Party Administrator, reinsurance market, legal team and field adjusters. • Collaborated with stakeholders to rebrand and grow brand awareness. • Streamlined organizational processes by serving as point of contact for customer advocacy.• Maintain website, email and social media content.

Developed strategic partnerships with Public Finance firms for early identification of upcoming bond elections and construction opportunities. Researched and monitored bond elections to target prospective clients. Established and maintained strong relationships with current and prospective clients. Attended industry-related conferences to cultivate awareness of available services and coordinated sponsorship of events with key partners to cross-market. Traveled to visit prospective clients at their site and assisted clients in development of proposals.

Oversaw design and production of all marketing collateral including content and style. Led a team of 4 field representatives in assigned regions throughout the state. Maintained communications with districts members to identify and resolve customer problems with internal department and third-party vendors. Conducted market analysis to identify target public school districts and direct marketing representatives to opportunities. Collaborated with sales team on proposal preparation and presentation. Developed appropriate pricing structure and budget with Underwriter based on loss history and market trends. Communicated analysis results and make recommendations to clients as well as visit clients regularly to ensure overall satisfaction and retention.• Served as the liaison between C-level executives and Board Members.

Recruited staff and administered employee efficiency in claims handling and marketing. Developed policies and procedures for handling of Property & Casualty claims. Assisted reinsurance broker in procurement of reinsurance and reported potential reinsurance penetrations as well as communicated with reinsurance adjuster to settle catastrophic losses. Coordinated the travel and scheduling of inspections throughout Texas. Reported productivity, workload and needs of department to Executive Management. Acted as a customer advocate across departments.• Joined as a Claims Representative and promoted to the position of Director of Members Services in five years.