Responsibilities: - Supporting management during construction phase – three-months renovation project of all public areas: reception/lobby, restaurants and bar, terrace, library, wellness area and gardens – 29 rooms and suites, refurbishment of maintained rooms - New implementation of all ROOMS systems: PMS Elite, Guest Correspondence Manager ReGuest, Channel Manager Vioma- Training of all ROOMS systems- Definition and training of new branding standards and procedures- Website development (WordPress)- Installation and maintenance of the SALTO electronic locking system by Essecca- Recruitment and development of the new hotel team- Reopening in July 2021

Operational management of the re-positioned 69-room 4* wellness & active Hotel Pirchnerhof in Reith im Alpbachtal in a unique location. In the absence of the General Manager/Hotel Director, taking over the management and overall responsibility for the hotel. Responsible and authorised to issue instructions to all employees. All areas are part of the hotel's remit: Sales & Marketing, Rooms, F&B, HR, Technology, IT & System Support/ Implementation. Supervision and development of hotel policies, standards and procedures in line with the hotel's philosophy and positioning, as well as group policy.

Reith im Alpbachtal, Austria | www.pirchnerhof.at | 4-star hotel | 69 rooms | 12.000m² land/ garden | 30 colleagues Take over of 45-year family run 69 bedroom/ 138 beds leisure hotel, reposition, renovate and invest €2,5mio, re-open and increase revenue by 10-15% to previous three year season.Responsibilities: - Management of all ROOMS systems (PMS, guest correspondence, channel manager)- Development and management of further hotel programmes: Guest loyalty (KunLeiSys), voucher software (Incert), campaign manager (Smart Host)- Training of all ROOMS systems, branding standards and procedures - Management of online sales channels: website, booking.com, Feratel (local tourism sales platform), Airbnb, Expedia, including continuous monitoring, adjustment, and holding regular meetings with key accounts to discuss strategies for sales growth- Management of B2B sales: sourcing and negotiating with tour operators, creating and finalising sales contracts, launching sales campaigns, continuous exchange with key accounts to foster sales growth - Marketing: Positioning, managing marketing partners, collateral creation and arranging and overseeing print and online adverts: SM, Google Ads, TVB Alpbachtal- Planning and management of video and photo shoots- Website maintenance (WordPress)- Maintenance of the electronic locking system SALTO by Essecca- Revenue management: strategy, pricing and positioning, yielding - Management of operation teams: reception, reservations, and housekeeping- Complaint management - Supervising and training bar and restaurant team- Beverage menu design and creation of signature drinks and syrups in line with the hotel philosophy according to Hildegard von Bingen - Human resources: recruitment, contracts, duty rosters, attendance control, payroll, team management

Niederau, Austria | www.alpine-collection.at | Lifestyle apartment hotel | 21 units/ 28 rooms/ 58 beds | 5 colleagues Project manager and assistant to managing director Responsibilities: - Supporting management during the construction phase: six-month construction project, turnkey project from A-Z, planning, positioning, opening Dec 2022- Integration of all ROOMS systems from Hotel Pirchnerhof (PH) to ACW (PMS Elite, Guest Correspondence Manager ReGuest, Channel Manager Vioma). - Management and training of all ROOMS systems, branding standards and procedures- Website development and maintenance (WordPress)- Channel Management: Establishing and overseeing various online sales channels such as the company website, booking.com, Feratel (local tourism sales platform) and Airbnb, including continuous monitoring, adjustment, and holding regular meetings with key accounts to discuss strategies for sales growth- Marketing: Positioning, managing marketing partners, collateral creation as well as print and online advertisement: Social Media, Google Ads, Tourism Office TVB Wildschönau - Planning and management of video and photo shoots- Revenue management: strategy, pricing and positioning, yielding - Installation and maintenance of the electronic locking system SALTO by Essecca- Management of operation teams: reception, reservations and housekeeping- Complaint management- Human resources: recruitment, contracts, duty rosters, attendance control, payroll, team management

Operational management of the newly built lifestyle apartment close to the ski slope and paragliding site in Niederau. In the absence of the General Manager/Hotel Director, taking over the management and overall responsibility for the hotel. Responsible and authorised to issue instructions to all employees. All areas are part of the hotel's remit: Sales & Marketing, Rooms, HR, Technology, IT & System Support/ Implementation. Supervision and development of hotel policies, standards and procedures in line with the hotel's philosophy and positioning, as well as group policy.

Munich (DE) | Consulting and SalesPart-time job: 15-25 h/week. Long-term investments for pension insurance, sales pitches, customer support and counselling, team management

Munich, Germany | www.hyatt.com/andaz | 5-star hotel |277 rooms and suites |150 colleaguesResponsibilities: - A warm welcome to international guests and celebrities- Check in/out- Guest correspondence (email, booking.com and telephone)- Complaint management - Rooms upselling- Guest support and care- Creation of daily information reports as department handouts Tasks during Covid closure period: - Guest correspondence (email, booking.com and phones)- Daily control rounds - Daily room checks for maintenance and renovation tasksIncreased responsibility through project management of internal projects: - GBAC accreditation process according to Hyatt standards- Creation of contingency plans, including business continuity plan according to Hyatt standards

Student job: Fri-Sun, public holidays, vacation. Execution and management of all front-of-house task, training of new colleagues, guest service, complaint management, direct reporting to owner

Dubai (UAE) | F&B Trainee and Cross Exposure Trainee Internship: Four months F&B training in six different restaurants/ bars in various positions, F&B administration, F&B marketing. Two months cross-exposure training in all hotel departments (Revenue, Sales, Marketing, Purchasing, Finance, Reservations, Front Office), gaining insights into each of these departments, understanding basic processes and activities as well as the interrelationships between the departments and developing strategic thinking. Co-responsibility for resort restaurant reservations for the Christmas and New Year festive period booking over 2000 hotel guests at 100% hotel occupancy.