Carina Brás Email & Phone Number

Lisboa, Portugal

Lisbon, Portugal

• Ensure and coordinate the proper execution of commercial actions and initiatives. • Oversee the development and performance management of commercial team, identify performance deviations and propose the implementation of corrective actions, promoting good practices and a higher level of customer satisfaction, motivating all employees to ensure a superior client experience.• Coach commercial teams to develop their skills and achieve improved results• Promote a culture of rigor and control. Ensure that commercial teams apply and adhere to the established rules of engagement regarding transactions, risk management, regulatory compliance, and Stores procedures.• Support the Stores in the local approach to companies, associations, public entities and other organizations for the implementation of customer acquisition campaigns. • Support the recruitment and selection of commercial teams.

Lisboa, Lisboa, Portugal

Branch Manager at Novo Banco branches in the center of Lisbon, with teams of 6 to 8 employees, a financial turnover of 150 million euros, and 5 thousand clients.I was responsible for supporting and assisting the team, applying the Bank’s strategic vision and ensuring the smooth functioning of the branch, listening to the employees, and coaching them on a day-to-day basis:- Working to meet the branch’s expected financial contribution by presenting it to the team and identifying the expected behaviors and activities - Providing personalized coaching to help the team to develop their skills, achieve improved results, and progress in their careers- Overseeing the development and performance management of the team- Motivating all the employees to ensure a superior client experience - Ensuring that all the team members apply and adhere to the established rules of engagement regarding client segmentation, referrals, transactions, risk management, regulatory compliance, and branch procedures- Building lasting relationships with branch clients through various acquisitions and retention activities

Lisboa E Região, Portugal

Account management to strengthen customer loyalty and happiness and develop strong and durable client relationships with existing as well acquisition accounts to achieve greater sales volume. I also assume the branch management in the absence of branch manager.

Lisboa E Região, Portugal

As a Senior Account Manager working on a school branch since 2009 I train and mentor Junior Account Managers as well as Junior Commercial Sales Assistants to achieve improved results and increased sales:- conducting training sessions- assisting sales managers- evaluating sales performance- offering feedback

Lisboa E Região, Portugal

Account management to strengthen customer loyalty and happiness and develop strong and durable client relationships with existing as well acquisition accounts to achieve greater sales volume. I also assume the branch management in the absence of branch manager.

Lisboa E Região, Portugal

Account management to strengthen customer loyalty and happiness and develop strong and durable cliente relationships with existing as well acquisition accounts to achieve greater sales volume.

Lisboa E Região, Portugal

Account management to strengthen customer loyalty and happiness and develop strong and durable cliente relationships with existing as well acquisition accounts to achieve greater sales volume.

Lisboa

Training program for Account Managers BES 360

Porto

Monitoring all business areas of the branch

Licentiate Degree, Economics, 13

Activities and Societies: Member of FEP Junior Consulting (1998-2002), a junior enterprise of Faculdade de Economia da Universidade do.

Post Graduate Degree - Banking And Insurance Management, 17 (Out Of 20)