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My first Store Manager role and I had a clear vision of how I wanted the store to be so my team and I have worked really hard to achieve a community hub where everyone feels welcome, a place of inclusivity and excitement almost a beauty club without a membership fee. Customer testimonials have said just this which has been such a fantastic feel. The biggest compliment was when even someone's child said go into Space Nk Mummy it always makes you feel better! This was so important because… Show more My first Store Manager role and I had a clear vision of how I wanted the store to be so my team and I have worked really hard to achieve a community hub where everyone feels welcome, a place of inclusivity and excitement almost a beauty club without a membership fee. Customer testimonials have said just this which has been such a fantastic feel. The biggest compliment was when even someone's child said go into Space Nk Mummy it always makes you feel better! This was so important because customers don't always remember what you say but they do remember how you make them feel.Our KPIs and Sales are driven by utilising the community around us. Over the years we have linked with local businesses from charities to Tinwood to Goodwood Estate, and held brunches, workshops and private events that have not only got us known but where customers will pop in just to say hi, to me that's what we have been working towards. Biggest problem for bricks and mortar stores are staying relevant in an online world but our strategy is paying off and every day is a blessing in this store. Show less

This was my first experience selling mass market product and I saw an opportunity to increase sales by applying the service and sales strategy that I had with the luxury market. Rather than just cash and wrap, using the events that were already underway in the store and capitalising on them such as the Advantage Card, Over 60s, Charity and Seasonal we linked with them and booked appointments for Services that in turn created extra revenue. We linked with community projects and sometimes were… Show more This was my first experience selling mass market product and I saw an opportunity to increase sales by applying the service and sales strategy that I had with the luxury market. Rather than just cash and wrap, using the events that were already underway in the store and capitalising on them such as the Advantage Card, Over 60s, Charity and Seasonal we linked with them and booked appointments for Services that in turn created extra revenue. We linked with community projects and sometimes were able to get the whole store involved which was a win win. The highlight for me was being invited to the Queens Garden Party Picnic with other Boots Employees from other parts of the country for my work with local eventing. One of my favourites was linking with disadvantaged youths and being able to create a workshop for them which was something I'll always remember.The main result from the business strategy that we implemented was we became the first wall account in the UK to hit a million pounds as you can see below a "Super Account" after this my cup literally over floweth! Show less

After moving from Birmingham I was transferred to Estee Lauder in Southampton and worked with an established team to continue to grow the account. During this time the store had a major refit and had to trade whilst moving everything from one side of the shop to the other whilst still maintaining a luxury feel! This enabled us to have more room for special events and utilised the space in front of the counter for shows and workshops with over 25 customers. Using our new surroundings to their… Show more After moving from Birmingham I was transferred to Estee Lauder in Southampton and worked with an established team to continue to grow the account. During this time the store had a major refit and had to trade whilst moving everything from one side of the shop to the other whilst still maintaining a luxury feel! This enabled us to have more room for special events and utilised the space in front of the counter for shows and workshops with over 25 customers. Using our new surroundings to their full advantage increased revenue, Kpis and store presence. Challenges included selling in a less affluent area so making sure customer loyalty was the number one aim, as attracting new customers from footfall was difficult we reached out to local business to host events for them, this overcame these issues. Show less

Coming to House Of Fraser Birmingham was a real highlight because firstly I was asked to and secondly because my love of a challenge. The counter was in a defecit and as for so many businesses in cities if the location your in isn't the go to place it once was what can you do to get the customers back? Such a stunning store with a great supportive team by going back to basics and doing this well, then moving on to events and promotions and devising a daily, weekly, monthly plan after 6 weeks we… Show more Coming to House Of Fraser Birmingham was a real highlight because firstly I was asked to and secondly because my love of a challenge. The counter was in a defecit and as for so many businesses in cities if the location your in isn't the go to place it once was what can you do to get the customers back? Such a stunning store with a great supportive team by going back to basics and doing this well, then moving on to events and promotions and devising a daily, weekly, monthly plan after 6 weeks we had closed the defecit truly incredible. One Christmas we divided the team into 2 and ran two events simultaneously that enabled us to double our money. The feeling of hitting those targets was unbelievable and gave testament to the strength of the team and the calibre of the women I worked with. Show less

Moving from York I was offered a fantastic opportunity to work in Selfridges for Estee Lauder. This shop is such a modern innovation and I felt honoured to work here. I was able to manage the extra pop up shop attached to our brand on a different level to the counter. This was staffed by 12 people and the original counter had an additional 6. The challenges were making sure the standards from the store and the brand were being adhered to when you were not always physically there as you were… Show more Moving from York I was offered a fantastic opportunity to work in Selfridges for Estee Lauder. This shop is such a modern innovation and I felt honoured to work here. I was able to manage the extra pop up shop attached to our brand on a different level to the counter. This was staffed by 12 people and the original counter had an additional 6. The challenges were making sure the standards from the store and the brand were being adhered to when you were not always physically there as you were either in one place or the other so my Assistant Manager became the bridging gap to ensure full service was extended.A destination shopping experience I learnt at Seldridges the importance of the attention to detail, dealing with different cultures and celebrity.We utilised our beauty room too to a full diary and in turn this increased the revenue and Kpis naturally Show less

I had never worked in a Fenwicks store before and immediately entering, it had that family feeling, warm and inclusive, the natural personality of the store manager and his team filtered through to every department and being far from friends and family I felt at home.York often called the Champagne of the North did not disappoint, Fenwick had the most wonderful catering facilities that we were able to access for eventing with the most stunning upstairs space. This was the perfect… Show more I had never worked in a Fenwicks store before and immediately entering, it had that family feeling, warm and inclusive, the natural personality of the store manager and his team filtered through to every department and being far from friends and family I felt at home.York often called the Champagne of the North did not disappoint, Fenwick had the most wonderful catering facilities that we were able to access for eventing with the most stunning upstairs space. This was the perfect partnership for our brand and we set to work by reaching out to Vips and regular customers for themed events and promotions. These quickly became a firm favourite so much so we were able to create "wait lists" for the next one. The sales team were already extremely talented but with these new ideas we were able to go from high to stratospheric in terms of Kpis. Show less

Having just got married it was a strange feeling coming from the 2nd biggest city in the UK to rural Chichester but it would prove to be an amazing opportunity for growth and reward.Boots was in an older building with a very small counter within 2 years we would move to a new building and have a shiny new counter with all the bells and whistles. What was interesting before this we had still managed to quadruple sales in 3 years which led me to winning the Golden Rose Award for top sales… Show more Having just got married it was a strange feeling coming from the 2nd biggest city in the UK to rural Chichester but it would prove to be an amazing opportunity for growth and reward.Boots was in an older building with a very small counter within 2 years we would move to a new building and have a shiny new counter with all the bells and whistles. What was interesting before this we had still managed to quadruple sales in 3 years which led me to winning the Golden Rose Award for top sales consultant and as a team the Trip Of A Lifetime to Las Vegas for Sales. The fact we could do this in an environment that didn't have the brightest and the best counter gave testament to the fact of how we treated our customers and maximised every opportunity with what we did have says a lot. Our ranking in the region had jumped from Number 12 to 4 in this time and shows that you don't always have to have the biggest counter to grow. Service and Consistency is what won the race here Show less

I was asked to move from Debenhams to House Of Fraser as this flagship account was failing and it needed some much needed TLC.Back to basics was a must initially to scale back.and almost start again. A new team was instrumental in moving forward, combined with a consistent, organised business plan we were able to close the defecit and achieve growth. The results were incredible and as a reward our team won the trip of a lifetime to South Africa. It was here I learnt the importance of… Show more I was asked to move from Debenhams to House Of Fraser as this flagship account was failing and it needed some much needed TLC.Back to basics was a must initially to scale back.and almost start again. A new team was instrumental in moving forward, combined with a consistent, organised business plan we were able to close the defecit and achieve growth. The results were incredible and as a reward our team won the trip of a lifetime to South Africa. It was here I learnt the importance of nurturing, coaching and developing people that will make the sales results you are looking for. Without a team you are still on the starting line Show less

After moving from Spain I relocated to the area and was able to work in the bustling city centre of Manchester! A small team of us we focused on a strong business plan to make use of the footfall in this busy area. We were able to grow the business to +46 against last year and as a result I was asked to go to House Of Fraser to help out the team there.

After 2 contracts at sea I was able to cover a maternity contract for Chanel at my old store in Exeter. The beauty of the brand sold itself but that's not to say we couldn't give it a helping hand. Only there for a fixed term I worked well with the team and we tried new ideas to exceed targets and kpis. We used a wait list idea for new colour launches which created a hype for products before the hit the shelves. I was asked to stay on after the manager decided not to return but I had agreed to… Show more After 2 contracts at sea I was able to cover a maternity contract for Chanel at my old store in Exeter. The beauty of the brand sold itself but that's not to say we couldn't give it a helping hand. Only there for a fixed term I worked well with the team and we tried new ideas to exceed targets and kpis. We used a wait list idea for new colour launches which created a hype for products before the hit the shelves. I was asked to stay on after the manager decided not to return but I had agreed to do volunteer work in America after however I will always have a soft spot for this coveted brand Show less

My first experience away from home and what a learning curve. Learning to share space and time with others, selfcare and patience all came into play.I put myself forward to organise a perfume seminar for the passengers every cruise, help with fashion shows on board and use my selling skills to not just sell beauty but every duty free item available.I also learnt how to assemble gold plated jewellery which was a challenge being left handed but mastered it after many attempts. Here I… Show more My first experience away from home and what a learning curve. Learning to share space and time with others, selfcare and patience all came into play.I put myself forward to organise a perfume seminar for the passengers every cruise, help with fashion shows on board and use my selling skills to not just sell beauty but every duty free item available.I also learnt how to assemble gold plated jewellery which was a challenge being left handed but mastered it after many attempts. Here I learnt to adapt sales to the environment you were in for example if it was a very hot day and all passenger's were poolside we set up a pop up shop by the pool to sell where our customers actually were! We smashed the targets with this idea Working long hours you had to look after yourself so I learnt about balance here and self care or you would never make the 60 plus hours a week otherwise. Show less

After leaving college and undertaking various hospitality roles this was my first job that would go on to define my career. I started off as an Assistant Manager and within a month promoted to Manager. As I was new to cosmetics I saw opportunities that were out of the box and when we tried them the results were incredible. Our store became a Centre Of Excellence for other counters within the brand and our GWP sales rocketed to 2nd in the company on some occasions. The team was new and we all… Show more After leaving college and undertaking various hospitality roles this was my first job that would go on to define my career. I started off as an Assistant Manager and within a month promoted to Manager. As I was new to cosmetics I saw opportunities that were out of the box and when we tried them the results were incredible. Our store became a Centre Of Excellence for other counters within the brand and our GWP sales rocketed to 2nd in the company on some occasions. The team was new and we all pulled together to succeed the hunger for being the best was palpable. I genuinely had the best training of my career and had the privilege of working with a creative and dedicated group of women that are still at the top of their game today. Don't be scared to try something new, something that had never been done before and you may just surprise yourself, it's there for the taking Show less