My experience includes more than 7 years of management in a medical environment including Human Resources, Operations and Financial Oversight.In partnership with the Medical Director and Director of Nursing, I led the Surgery Center through 3 successful Joint Commission Accreditation surveys.In this role I have demonstrated and continue to demonstrate a strong sense of ownership and accountability as well as strong ethics and a desire to lead by example.I serve as the HR Compliance Officer managing recruitment, interview process, hiring, processing of all HR and legal documents for new hires and onboarding.Responsibilities include:Managing the day-to-day operations of a busy facial plastic surgery center and aesthetics practice, ensuring efficient work flow and high quality patient care.Collaborating with Medical Director and Director of Nursing to ensure smooth coordination between departments.Establishing policies and procedures to promote the organization’s culture, missions and values.Overseeing staff recruitment, training, performance evaluation and scheduling.Monitoring financial performance, driving revenue and KPIs, as well as payroll processing and management.Ensuring compliance with healthcare regulations, practice policies and procedures. Led the team through the uncertainty of the COVID-19 pandemic and ensured compliance with state and federal laws and regulations throughout. Optimizing patient scheduling and overall patient experience from first point of contact.Managing vendor relationships, including contract negotiating and supply and inventory management.Handling patient inquiries and concerns with professionalism, compassion and empathy.

Directed East Region and led high-performing District Manager Team for North America Wholesale Division. Reported to Vice President of Sales and used market and industry insights to provide weekly analysis, assessing sales strategies to stay competitive. Partnered with Director of Operations and Multi Media Plus to develop content for and launch IOS training application for product education in the Field. Recruited, trained, developed and recognized talent.

Managed multi-unit portfolio of wholesale locations in Greater Boston, Connecticut, Rhode Island and Montreal. Planned and executed service training and product education, and ensured compliance of company standards to maximize sales. Collaborated with Visual Merchandising and Architecture on installation of new store environments.

Led and managed sales team and operations of Bridesmaid’s Division in Manhattan Flagship. Supported launch and sale of new product categories, including Fragrance, China and Glassware, Eyewear, Fine Papers, and Lavender Label.