Carin Sweerman Email & Phone Number

Bellevue, Wa

• Support Finance Manager and the company president/owner• Create admin agreements and renewals; review and analyze accounts in a timely manner for pricing and services provided; review customer base monthly to ensure all renewal requests are issued timely; maintain new business and current business reports• Assist with accounts payables/accounts receivables; responsible for invoicing customers, process and reconcile incoming payments from customers, ran reports for past-due invoices monthly and communicated those issues with customers via email/phone, ordered and processed outgoing checks for customers (premium reimbursements) and vendors• Resolve insurance brokers/customers issues timely and demonstrate resolution skills for quality service; proactively work with other departments to provide the best resolutions available • Responsible for new hires; acquiring necessary forms and paperwork; providing New Employee Orientation training; administering the benefits program for the employees, including enrolling, updating changes, terminations, billing• Providing excellent customer service to both internal and external customers.

Bellevue, Wa

 Supported the company’s executive staff (8), including directors and managers Planned events, arranged travel and various clerical projects as they occurred.  Responsible for daily branch cash sales (for 20 branches); assisted with daily VISA sales from same.  Back-up receptionist duties, which included answering phones, processing daily incoming and outgoing mail and the daily branch bank deposit.  Assisted the Estimating Department with outgoing bids and plan holders lists.

Snoqualmie, Wa

Supported the Vice President of Global Operations, his directors and managers (9) and their staff (225): various clerical tasks, including travel arrangements, coordinated meetings, provided assistance to visitors to facilities, edited and proofreading documents, compiled reports and distribution thereof, expense reports, composed correspondence. Responsibilities included administrating the calibration program for Operations, the vending and coffee services for the company, the non-conformance reports database and records, as well as various projects. Also assisted the marketing communication department with updating the company’s SharePoint site. Member of company’s Safety Committee, Events Committee (co-captain), and the Green Team.Highlights:• Repaired calibration program by establishing successful relationship with vendor• Brought in and administered a new marketplace for employees in lieu of conventional vending • Created user manual to train employees on record retention vendor’s on-line website• Converted vender coffee services to a DIY service, thus being able to provide quality products to the employees for less • Administered the company’s office supply program• Participated in company’s Safety Committee, Events Committee (co-captain), and the Green Team.

Redmond - Issaquah, Wa

• Supported Vice President and her directors (5) Performed clerical and secretarial duties to support a vice president and her various departments. Duties included proofreading and editing company documents (such as press releases and marketing bulletins), responsible for the press release process (gathering approvals, tracking drafts and edits, releasing to media, distributing to publications and employees, and posting to web site), coordinating potential customer visits; composing correspondence, answering and screening telephone calls. Assisted marketing managers with various tasks, such as maintaining the photo library, proofreading marketing ads and sell sheets, assisted with photo shoots and layouts, researched competitors’ ads for comparison, etc. Assisted trade show managers (both national and international) with various tasks, such as coordinating documents and equipment needed for shows, maintaining trade show itinerary, arranging travel, accommodations and off-site events, etc. Was solely responsible for maintaining and updating company’s Intranet and Internet web sites – designed company’s previous Intranet site.Highlights:• Established successful relationship with marketing vendor• Created and maintained company’s new Intranet site• Organized company’s marketing materials/library

Pasadena, Ca - Renton, Wa

Responsible for customer service unit for a company that maintains insurance records for automobile and mortgage loans for various lenders. Supervisory functions included hiring, training, motivating and reviewing of staff; monitoring for quality control, responding to customer concerns beyond staff’s scope of authority, procedure updates and reporting to management.

Chatsworth, Ca

Education record

High School