Carissa Behrendt Email & Phone Number

Greater Minneapolis-St. Paul Area

Harnessing science, love, and the wisdom of lived experience, the Hazelden Betty Ford Foundation is a force of healing and hope for individuals, families, and communities affected by substance use and mental health conditions.• Serve as an expert consultant to the organization by developing and deploying programs for the achievement of a culture of quality and continuous improvement. • Develop the organization’s knowledge base and ability to apply lean/Six Sigma principles, A3 management, continuous improvement programs, and quality initiatives by educating and coaching others.• Leverage Lean principles and promote the adoption of standard work practices aimed at improving quality, safety, and flow.

ModMed is transforming healthcare by placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We are a multi-million software company with 1500+ employees around the globe. Key leader project managing 6-8 projects simultaneously by collaborating with over 8 cross-functional teams.Business leader overseeing a team of 16 diversified professionals who improve client user experience and business results. Learned the SaaS industry.● Developed standard processes to ensure consistency in client deliverables and improve team productivity results by 10% above target. ● Deployed offerings to improve client retention through improvement of business results and proactive approaches.● Launched new client support services to improve client experience, retention, and overall business success.● Collaborated with executives on marketing differentiators and strategic messaging

MWENT is a growing network of 3 clinics and 125 employees. Recruited to this newly created role to lead projects with innovation, best practices, and employee and team recruitment and development. Acted as Chief of Staff through strategic planning, project management, strategy execution, vendor management, operational problem solving and facilitation of physician decision making. Operations leader overseeing four service lines to ensure successful day-to-day operations and meet strategic initiatives. The COVID pandemic shifted priorities to maximizing efficiencies with a heavier emphasis on recruiting and operating models. Learned the healthcare facet of private, specialty practice.● Increased department employee engagement by 32% over two years through building trusting relationships and developing process standards.● Led the selection and implementation of a new electronic medical record and practice management technology for all organizational functions.

Promoted in this key role to oversee team collaboration, innovative process improvement, change management, and implementation of new systems.● Coached executives to drive results through strategic initiatives and execution to achieve the organization’s strategic initiatives of improving access to care, increasing quality and customer experience, and decreasing the cost of healthcare and services.● Designed and deployed frontline management systems to 550 teams and leaders to make problems visible and empower ownership of the work.

Greater Minneapolis-St. Paul Area

Coach various levels of leadership for results through strategic improvement and daily management connected to frontline teams.Build and deploy frontline management systems to 550 teams and leaders to make problems visible and empower ownership of work.Teach frontline employees and leaders lean principles and methodologies to remove waste within processes and gain results through improving the customer’s experience.

Greater Minneapolis-St. Paul Area

Improved the lean management system of a department by 60% through leadership and development of frontline staff and leaders.Achieved breakthrough results by facilitating workshops and coaching others through continuous improvement methodologies.Integrated change management techniques to large and small improvements by allowing transparency of alignment, communication and reflection.Continuously improved lean systems through practicing the management and improvement systems and understanding customer needs.

Promoted into the role from direct patient care. Project manager collaborating and facilitating problem-solving with multiple (20+) teams and leaders throughout the organization, overseeing 6 projects simultaneously.● Learned new industry, including best practices, legal and regulatory compliance, project management practices, and process mapping and influencing executives with data and decision support.● Decreased the number of overdue patient safety events by 90% through process improvements of an event reporting system workflow.

Provided comprehensive training of newly implemented HealthEast electronic health record to super-users and end-users to ensure competency and proficiency of required documentation.Presented vital information to match the unique learning style of each trainee through a variety of types of media and technology.Delivered concise and meaningful content to discipline-specific workflows with finely tuned presentation skills.

St. Paul, Mn

Demonstrated versatility and flexibility in roles as an occupational therapist with experience in outpatient and inpatient care, evaluating patients, and developing and executing individualized treatment plans with patient-centered values.Developed and implemented successful programs and introduced new products that resulted in increased productivity, improved patient care and clinical quality.Increased ancillary patient rounding validations by 63% through application of effective training methodologies and sustainment of standard work.Managed the scheduling, staffing of therapists to meet the dynamic needs of patients and improvement system to exemplify continuous improvement within the department to satisfy system strategies.

Master Of Business Administration - Mba, Healthcare

Activities and Societies: Completed potential inpatient avoidable days predictive statistical analysis project Completed Business Case.

Master Of Arts (M.A.), Occupational Therapy/Therapist

Activities and Societies: Master’s Project: Multiple Sclerosis Fatigue Management National Occupational Therapy Honor Society Member.

Bachelor Of Science (B.S.), Kinesiology And Exercise Science

Activities and Societies: Dean’s List distinction Fall of 2005 and Spring of 2006