• Governs project budgets, timelines, risks, assumptions, scope changes, issues and dependencies; reports status to clients and team members• Experienced in leading large, complex enterprise level engagements with budgets over $1 million • Plans, schedules, documents and manages activities throughout cloud consulting engagements as a billable project manager• Leads consulting sessions with delivery team to understand challenges, technical needs, and customer requirements• Documents and presents recommendations to customers, including senior leadership• Manages comprehensive project plans and validates requested deliverables, resource requirements, internal goals, client priorities and milestones• Controls and analyzes project finances by ensuring project funding is secured and documented and creates cost estimates that are aligned with resource requirements• Coordinates relationships with customers and vendors to identify problems, create solutions, and implement efficiency improvements• Manages scope changes and customer expectations through the change order process

• Managed enterprise system upgrade projects on behalf of company’s finance department to minimize vulnerabilities and security threats• Built and maintained strong relationships with business stakeholders, project teams and external partners in an effort to ensure continuity, success and deliver business value• Actively listened and understood needs of finance department, identified gap areas and made recommendations for process improvements to Sr. Director and Sr. Vice President of finance• Created and maintained detailed project documentation including project plans, roadmaps, process flowcharts, user acceptance testing plans, etc.• Reported progress to clients and senior management and escalated issues when necessary

CENIC connects California to the world — advancing education and research statewide by providing a world-class network essential for innovation, collaboration, and economic growth.• Responsible for managing California Community College portfolio consisting of 150+ approved sites to ensure network connectivity is delivered on-time, in scope and within budget for each location • Managed project to refresh legacy technology across 42 sites saving the California Community Colleges over $1 million annually• Managed internal software development and IT networking projects to optimize business workflow, remedy issues and improve processes for organization• Saved company $30k annually by negotiating internet contract with existing service provider • Developed and implemented new workflow processes for PMO department• Oversaw company project portfolio to ensure projects align with company’s strategic vision• Coordinated with internal and external stakeholders to ensure flawless project delivery for external clients • Created detailed project plans and schedules to track and monitor progress and performance• Maintained positive relationship with external clients, business partners and project stakeholders • Reported progress to client and senior management and escalated issues when necessary

• Identified problem areas and made process improvement recommendations to CEO and Chief of Staff• Created a communication plan to ensure stakeholders had a clear understanding of CEO’s expectations • Organized and effectively communicated new processes to key stakeholders• Coordinated day-to-day execution of new processes• Created and executed on planned schedules • Ensured solutions meet business need and requirements

• Managed projects on behalf of Associate Vice President for IT infrastructure department • Monitored and reported on project progress to key stakeholders by scheduling and leading weekly status calls in order to resolve pending issues and determine strategy on projects • Created schedules and project timelines for new remote site build outs and expansions, site decommissions, and new circuit orders (data and voice) • Developed, implemented and executed on project plans for ordered services and remote site• Responsible for supply chain management to support new sites and expansions and ensure stock at company data center• Liaison for all communications to company vendors for network and telecom departments • Managed IT provisioning tasks including coordination with engineering team, carriers, and other service providers on the installation, testing, and activation of circuits (data and voice) • Collaborated with critical facilities managers to extend circuits in order to prepare for IT circuit activation

• Managed projects on behalf of Vice President, direct reports, and entire department (500+ employees)• Managed heavy calendaring by planning and scheduling meetings for Vice President and direct reports• Prioritized conflicting needs, handled matters expeditiously, proactively, and followed up on projects to successful completion, often with deadline pressures• Planned and scheduled travel and conference itineraries for Vice President and direct reports • Welcomed guests by greeting them, in person or over the phone with the utmost professional decorum• Proactively took on additional duties and projects as needed• Handled sensitive company information in compliance with HIPPA policy• Assisted Vice President and finance department in monitoring budget• Prepared and edited PowerPoint presentations and other documents • Managed and mentored administrative assistants for department

• Managed heavy calendaring by planning and scheduling meetings • Handled administrative tasks and queries from senior management• Coordinated and managed travel and expenses for Associate Vice President and direct reports• Welcomed guests by greeting them, in person or over the phone with the utmost professional decorum• Ordered and maintained office supply inventory for department• Answered incoming calls and distributed to appropriate point of contact • Responded to questions and information requests from employees • Handled sensitive company information in compliance with HIPPA policy

• Lead social media direction and assisted with launch of company’s non-profit organization • Managed company’s email distribution, emails distributed to over 200,000 customers• Managed day-to-day community engagement on all social media channels• Coordinated and facilitated meetings for marketing projects • Drafted copy for product descriptions, emails, website, brochures, etc. as needed • Provided support by attending trade shows, meetings, company dinners, and other company related events• Promoted products and services through public relation initiatives

• Managed existing and new customer accounts for 13 states throughout the United States• Handled inbound, unsolicited calls and converted them into sales to expand company’s database • Maintained positive customer relationships and followed up with customers periodically• Entered new customer data and changes to existing accounts in company database through QuickBooks• Identified and grew opportunities within region to ensure company growth