Provided child life services through innovative phone and video sessions and ensured top-tier support was provided for children and families nationwide.Direct the recruitment, supervision, and training of a dedicated team of staff members, interns, and volunteers, fostering a collaborative and empathetic work environment.Cultivate robust community relationships, initiating dialogues and partnerships to enhance accessibility and awareness of child life services.Innovate and manage dynamic programs tailored to meet the evolving needs of diverse populations, maximizing impact and efficacy.Pioneered the establishment and ongoing management of a strategic partnership with a pediatric clinic, pioneering the delivery of virtual child life services.Streamline operational processes and workflows, optimizing efficiency and resource allocation to meet organizational objectives and goals.Analyze performance metrics and implement data-driven strategies to improve service delivery and client satisfaction, ensuring continuous improvement and excellence in operations.Oversee and manage the organization's social media presence, engaging with followers, and disseminating valuable information and resources.Successfully recruited speakers and secured sponsors for child life professional webinars and events, while expertly managing and facilitating these virtual events.

Monitors patient care plans, progress, and finances.Implemented new programming to support neurodiversity in children.Expands pediatric programming to promote education, participation in care, and compliance during adjustments.Coordinates family care plans, scheduling, and success.Assists Office Manger as liaison between personal injury attorney and patient during chiropractic care.

Provided child life services to pediatric patients and their families involving education and coping support to promote resilience, healing, and a positive health care experience. Collaborated with interdisciplinary medical team to provide procedure preparation, developmentally appropriate diagnosis education, and compliance support for acute and chronic pediatric patients. Assessed patient and family coping and performed therapeutic and developmentally appropriate interventions accordingly to promote psychosocial and emotional support. Managed a playroom, volunteers, and Child Life Assistant effectively to develop a child-centered, safe, and therapeutic play environment for pediatric patients and family. Educated, mentored, and supervised students during child life practicums and internships. Presented to students and faculty at schools throughout San Diego county, colleagues at various educational events, and community organizations.

Provided supportive, therapeutic, and educational early intervention for children, ages 0-3, at risk for developmental delays or have a diagnosed developmental disability. Facilitated family-centered care and partnered with parents to provide individualized services.
 Addressed cognitive, physical, social, emotional, behavioral, and self-help development of clients.

Assisted Certified Child Life Specialist in planning for children's grief camps and various hospital events through the child life department or hospital philanthropy team. Communicated grief camp information to families and assessed appropriateness of child participation. Organized developmentally appropriate activities for grief camps, child life department donations, and grief resources for families and healthcare professionals. Researched and assisted in ordering supplies and resources for children's grief camps.