Carissa Massongill Email & Phone Number

California, United States

San Jose, California, United States

San Jose, California, United States

San Jose

• Work with customers via social and community channels to help troubleshoot issues, report bugs, and submit feature requests on their behalf for Lightroom products.
• As ScrumMaster, I've adapted Scrum methodologies to fit our team's needs as a non-developer team. Leveraged Jira to automate sprint reporting and created custom Jira URLs for faster ticket creation. I am also.
• Collaborate with product, content, and assisted support teams to identify trending issues and create action plans to help reduce call volume by updating current Helpx content or creating net new content

San Francisco

• Led photo researcher for brand photo refresh of 700+ newly sourced images that are made available for company-wide use
• Developed a project management system for the in-house photography department.
• Collaborated with in-house creative teams to source, prep, and deliver visual assets for use in worldwide marketing campaigns
• Verified third party deliverables meet all taxonomy requirements before ingesting into DAM system (Media Manager)

Sunnyvale, CA

• Collaborated with various teams to deliver project unique assets for in-development apps
• Created photoshop actions to quickly mask 2,500+ sports headshots for use in Yahoo! Fantasy Sports app
• Established team meetings to share new ideas, techniques, and programs to keep team agile within the company

Sunnyvale, CA

• Curated visual content for Yahoo! mobile apps such as; Yahoo! News Digest, Weather, Fantasy sports, etc.
• Contributed to the success of Yahoo! News digest by training new photo editors, establishing DAM system, and managing 24/7 photo editor shift schedule
• Reached out to Flickr community to crowdsource images to be featured on Flickr blog

San Carlos, CA

• Worked alongside leadership to learn role of managerial staff and assume responsibilities as needed
• Trained new hires on software, phone system, company policies, and answered questions
• Maintained customer service spreadsheet to keep track of trends, present findings, and offer solutions
• Assumed weekly responsibility of sourcing lunch for 70+ employees

• Greeted new and returning customers as the first point of contact to help answer questions about the rental process, gear, delivery status, etc.
• Volunteer trained in shipping, warehouse, and front desk teams to gain deeper understanding of process and assist during high volume days