I am currently pursuing a BA (Hons) degree in Business Management accredited by the University of Kent, with the ability to attain Chartered Managers status from the Chartered Managers Institute (CMI) upon completion. Day-to-day, I am a UX & Content Designer for a high-profile public sector project, in a multidisciplinary team. I write and edit content, ensuring it meets Government Digital Service (GDS) design standards, accessibility, and the UK reading age as well as create and edit wireframes in Figma to lay out the structure and functionality of the service, ensuring it's user-friendly and meets the specific needs of the public.During my degree apprenticeship, I have undertaken diverse roles, each providing unique insights and skill development. These include:- Conversation Designer for a Vodafone Project- Conversational Analyst for a TSB Banking Project- Business Consultant for a Global FinTech Company- Project Manager of the 2022 Careers Academy for IBM Interns

During my Junior Management Consultant apprenticeship, I undertook diverse roles and explored various business areas, delivering significant value to esteemed clients. This enabled me to build a rich portfolio of knowledge, skills, and behaviours throughout the apprenticeship. I am proud to have completed the programme with a distinction, achieving the highest grade in the end point assessment, which involved an interview with the Chartered Managers Institute and the presentation of a meticulously curated portfolio.Some notable roles and projects during this period include:1. Commercial & Finance for Healthcare and Life Sciences Sector2. Executive Assistant to the Cognitive Process Re-engineering (CPR) Service Line Lead for UK&I.3. Technology Transformation Support for Telefónica UK.

I served as a Customer Consultant at Carphone Warehouse, where I consistently provided outstanding service and cutting-edge technological solutions. Exceeding customer expectations was my top priority as I offered personalised recommendations, resolved technical issues, and enhanced mobile experiences. Building trust and fostering loyalty were integral parts of my role, achieved through active listening and tailored solutions. Collaborating effectively with colleagues, I ensured seamless customer journeys and contributed to overall customer satisfaction. By staying up-to-date with the latest tech advancements, I was able to educate customers on emerging trends, empowering them to make informed decisions.