Americas Hr Project Manager
London, England, Gb
Global Programs – Phase 1: Accountable for on-time, on-budget, quality delivery of HR Portal and global standard processes. Phase 2: Offshored HR Administrative and Phase 3: Offshored Learning Management activities. Both migrated to Manilla and Krakow. Tasked with managing virtual teams in U.S., South America, and Europe. • Developed and managed trusted relationships with key business executives, HR Centers of Excellence, corporate, business and country HR operational staff. • Delivered detailed project plans, reflecting dependencies, resource requirements, and risks with mitigations. • Conducted due diligence to ensure delivery of business critical, legal and policy content and processes.• Collaborated on business case for offshoring Learning Management administrative activities cutting costs over 20%. Continued collaboration with senior sponsors through life-cycle of project. Included management of risks/mitigation to ensure business customer success.• Directed global, virtual team of up to 30, designing and deploying global learning management processes that supported offshoring learning management, impacting over 10K classes in 50 countries annually. Partnered with key stakeholders to deliver value. • Designed global processes to enable offshoring of HR Operations to three Shared Service Centers. Transformed how HR in the countries delivered, including a reduction of 20% of HR Administrators in the US alone.• Guided team answerable for delivering global HR Operational processes to Americas into two of the Shared Service Centers. Created operational metrics utilizing case management system to measure performance. Determined Service Levels for different HR functions within Shared Services.• Developed and managed stakeholder relationships with key executives, managers, supervisors, HR business partners and HR operational staff.